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This paper introduces an adversarial method to stress-test trained metrics to evaluate conversational dialogue systems. The method leverages Reinforcement Learning to find response strategies that elicit optimal scores from the trained…

Artificial Intelligence · Computer Science 2022-03-01 Jan Deriu , Don Tuggener , Pius von Däniken , Mark Cieliebak

The popularity of conversational digital assistants has resulted in the availability of large amounts of conversational data which can be utilized for improved user experience and personalized response generation. Building these assistants…

Computation and Language · Computer Science 2023-10-26 Ankita Bhaumik , Praveen Venkateswaran , Yara Rizk , Vatche Isahagian

Open-domain conversation models have become good at generating natural-sounding dialogue, using very large architectures with billions of trainable parameters. The vast training data required to train these architectures aggregates many…

Computation and Language · Computer Science 2020-09-24 Eric Michael Smith , Diana Gonzalez-Rico , Emily Dinan , Y-Lan Boureau

Counterspeech has emerged as a popular and effective strategy for combating online hate speech, sparking growing research interest in automating its generation using language models. However, the field still lacks standardised evaluation…

Computation and Language · Computer Science 2025-02-11 Amey Hengle , Aswini Kumar , Anil Bandhakavi , Tanmoy Chakraborty

We propose a novel preference alignment framework for improving spoken dialogue models on real-time conversations from user interactions. Current preference learning methods primarily focus on text-based language models, and are not…

Computation and Language · Computer Science 2025-06-27 Anne Wu , Laurent Mazaré , Neil Zeghidour , Alexandre Défossez

End-to-end spoken dialogue models such as GPT-4o-audio have recently garnered significant attention in the speech domain. However, the evaluation of spoken dialogue models' conversational performance has largely been overlooked. This is…

Audio and Speech Processing · Electrical Eng. & Systems 2025-09-24 Shengpeng Ji , Tianle Liang , Yangzhuo Li , Jialong Zuo , Minghui Fang , Jinzheng He , Yifu Chen , Zhengqing Liu , Ziyue Jiang , Xize Cheng , Siqi Zheng , Jin Xu , Junyang Lin , Zhou Zhao

It is important to define meaningful and interpretable automatic evaluation metrics for open-domain dialog research. Standard language generation metrics have been shown to be ineffective for dialog. This paper introduces the FED metric…

Computation and Language · Computer Science 2020-06-25 Shikib Mehri , Maxine Eskenazi

Automatic metrics are essential for developing natural language generation (NLG) models, particularly for open-ended language generation tasks such as story generation. However, existing automatic metrics are observed to correlate poorly…

Computation and Language · Computer Science 2021-05-20 Jian Guan , Zhexin Zhang , Zhuoer Feng , Zitao Liu , Wenbiao Ding , Xiaoxi Mao , Changjie Fan , Minlie Huang

How to effectively utilize the dialogue history is a crucial problem in multi-turn dialogue generation. Previous works usually employ various neural network architectures (e.g., recurrent neural networks, attention mechanisms, and…

Computation and Language · Computer Science 2020-08-14 Changying Hao , Liang Pang , Yanyan Lan , Fei Sun , Jiafeng Guo , Xueqi Cheng

Maintaining persona consistency is paramount in the application of open-domain dialogue systems, as exemplified by models like ChatGPT. Despite significant advancements, the limited scale and diversity of current persona dialogue datasets…

Computation and Language · Computer Science 2025-02-20 Mengze Hong , Chen Jason Zhang , Chaotao Chen , Rongzhong Lian , Di Jiang

Many automatic evaluation metrics have been proposed to score the overall quality of a response in open-domain dialogue. Generally, the overall quality is comprised of various aspects, such as relevancy, specificity, and empathy, and the…

Computation and Language · Computer Science 2020-11-03 Vitou Phy , Yang Zhao , Akiko Aizawa

For task-oriented dialog systems to be maximally useful, it must be able to process conversations in a way that is (1) generalizable with a small number of training examples for new task domains, and (2) robust to user input in various…

Computation and Language · Computer Science 2021-01-01 Baolin Peng , Chunyuan Li , Zhu Zhang , Chenguang Zhu , Jinchao Li , Jianfeng Gao

Automated metrics such as BLEU are widely used in the machine translation literature. They have also been used recently in the dialogue community for evaluating dialogue response generation. However, previous work in dialogue response…

Computation and Language · Computer Science 2017-06-30 Shikhar Sharma , Layla El Asri , Hannes Schulz , Jeremie Zumer

Multi-turn conversations are a common and critical mode of language model interaction. However, current open training and evaluation data focus on single-turn settings, failing to capture the additional dimension of these longer…

Computation and Language · Computer Science 2026-03-18 Victoria Graf , Valentina Pyatkin , Nouha Dziri , Nathan Lambert , Hannaneh Hajishirzi

There has recently been an explosion of work on spoken dialogue systems, along with an increased interest in open-domain systems that engage in casual conversations on popular topics such as movies, books and music. These systems aim to…

Computation and Language · Computer Science 2021-10-22 Marilyn Walker , Colin Harmon , James Graupera , Davan Harrison , Steve Whittaker

Full-duplex spoken dialogue systems promise to transform human-machine interaction from a rigid, turn-based protocol into a fluid, natural conversation. However, the central challenge to realizing this vision, managing overlapping speech,…

Audio and Speech Processing · Electrical Eng. & Systems 2026-04-28 Guan-Ting Lin , Shih-Yun Shan Kuan , Qirui Wang , Jiachen Lian , Tingle Li , Shinji Watanabe , Hung-yi Lee

Large language models are often ranked according to their level of alignment with human preferences -- a model is better than other models if its outputs are more frequently preferred by humans. One of the popular ways to elicit human…

Machine Learning · Computer Science 2024-12-05 Ivi Chatzi , Eleni Straitouri , Suhas Thejaswi , Manuel Gomez Rodriguez

Understanding how effectively large vision language models (VLMs) compare visual inputs is crucial across numerous applications, yet this fundamental capability remains insufficiently assessed. While VLMs are increasingly deployed for tasks…

The effective assessment of the instruction-following ability of large language models (LLMs) is of paramount importance. A model that cannot adhere to human instructions might be not able to provide reliable and helpful responses. In…

Computation and Language · Computer Science 2023-11-17 Yimin Jing , Renren Jin , Jiahao Hu , Huishi Qiu , Xiaohua Wang , Peng Wang , Deyi Xiong

High dialogue engagement is a crucial indicator of an effective conversation. A reliable measure of engagement could help benchmark large language models, enhance the effectiveness of human-computer interactions, or improve personal…

Computation and Language · Computer Science 2026-03-17 Yongkang Guo , Zhihuan Huang , Yuqing Kong