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Content moderation on social media platforms shapes the dynamics of online discourse, influencing whose voices are amplified and whose are suppressed. Recent studies have raised concerns about the fairness of content moderation practices,…
Large language models (LLMs) are increasingly used across the scientific workflow, including to draft peer-review reports. However, many AI-generated reviews are superficial and insufficiently actionable, leaving authors without concrete,…
In this paper, we tackle the emerging challenge of unintended harmful content generation in Large Language Models (LLMs) with a novel dual-stage optimisation technique using adversarial fine-tuning. Our two-pronged approach employs an…
Countermeasures to effectively fight the ever increasing hate speech online without blocking freedom of speech is of great social interest. Natural Language Generation (NLG), is uniquely capable of developing scalable solutions. However,…
Stylistic response generation is crucial for building an engaging dialogue system for industrial use. While it has attracted much research interest, existing methods often generate stylistic responses at the cost of the content quality…
Retrieval-augmented generation (RAG) has become a fundamental paradigm for addressing the challenges faced by large language models in handling real-time information and domain-specific problems. Traditional RAG systems primarily rely on…
Goal-oriented dialogue systems face a trade-off between fluent language generation and task-specific control. While supervised learning with large language models is capable of producing realistic text, how to steer such responses towards…
In the digital age, hate speech poses a threat to the functioning of social media platforms as spaces for public discourse. Top-down approaches to moderate hate speech encounter difficulties due to conflicts with freedom of expression and…
In a hate speech detection model, we should consider two critical aspects in addition to detection performance-bias and explainability. Hate speech cannot be identified based solely on the presence of specific words: the model should be…
Spoken language understanding (SLU) is a core task in task-oriented dialogue systems, which aims at understanding the user's current goal through constructing semantic frames. SLU usually consists of two subtasks, including intent detection…
Language models (LMs) are pretrained to imitate internet text, including content that would violate human preferences if generated by an LM: falsehoods, offensive comments, personally identifiable information, low-quality or buggy code, and…
Recent research has focused on using large language models (LLMs) to generate explanations for hate speech through fine-tuning or prompting. Despite the growing interest in this area, these generated explanations' effectiveness and…
Undermining the impact of hateful content with informed and non-aggressive responses, called counter narratives, has emerged as a possible solution for having healthier online communities. Thus, some NLP studies have started addressing the…
Identifying user intents in information-seeking dialogs is crucial for a system to meet user's information needs. Intent prediction (IP) is challenging and demands sufficient dialogs with human-labeled intents for training. However,…
Counterfactual reasoning -- the practice of asking ``what if'' by varying inputs and observing changes in model behavior -- has become central to interpretable and fair AI. This thesis develops frameworks that use counterfactuals to…
Answering complex logical queries over large-scale knowledge graphs (KGs) represents an important artificial intelligence task, entailing a range of applications. Recently, knowledge representation learning (KRL) has emerged as the…
Current research in dialogue systems is focused on conversational assistants working on short conversations in either task-oriented or open domain settings. In this paper, we focus on improving task-based conversational assistants online,…
Most research on hate speech detection has focused on English where a sizeable amount of labeled training data is available. However, to expand hate speech detection into more languages, approaches that require minimal training data are…
In recent years, social media platforms have hosted an explosion of hate speech and objectionable content. The urgent need for effective automatic hate speech detection models have drawn remarkable investment from companies and researchers.…
Retrieval-Augmented Generation (RAG) enhances large language models (LLMs) by integrating external knowledge sources, enabling more accurate and contextually relevant responses tailored to user queries. These systems, however, remain…