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Related papers: Algorithmic Arbitrariness in Content Moderation

200 papers

Commercial content moderation APIs are marketed as scalable solutions to combat online hate speech. However, the reliance on these APIs risks both silencing legitimate speech, called over-moderation, and failing to protect online platforms…

Human-Computer Interaction · Computer Science 2025-03-04 David Hartmann , Amin Oueslati , Dimitri Staufer , Lena Pohlmann , Simon Munzert , Hendrik Heuer

The detection of sensitive content in large datasets is crucial for ensuring that shared and analysed data is free from harmful material. However, current moderation tools, such as external APIs, suffer from limitations in customisation,…

Computation and Language · Computer Science 2025-06-25 Dimosthenis Antypas , Indira Sen , Carla Perez-Almendros , Jose Camacho-Collados , Francesco Barbieri

As large language models (LLMs) achieve advanced persuasive capabilities, concerns about their potential risks have grown. The EU AI Act prohibits AI systems that use manipulative or deceptive techniques to undermine informed…

Computers and Society · Computer Science 2025-05-20 Haein Kong

Large language models (LLMs) are increasingly being used for emotional support. They are also being developed for formal therapy purposes. However, LLMs like ChaptGPT or Llama are often developed with content moderation guardrails that…

Human-Computer Interaction · Computer Science 2026-05-26 Jiwon Kim , Claire Wang , Taeung Yoon , Sabelle Huang , Koustuv Saha

The development and popularization of large language models (LLMs) have raised concerns that they will be used to create tailor-made, convincing arguments to push false or misleading narratives online. Early work has found that language…

Computers and Society · Computer Science 2025-05-21 Francesco Salvi , Manoel Horta Ribeiro , Riccardo Gallotti , Robert West

The exponential growth of social media platforms such as Twitter and Facebook has revolutionized textual communication and textual content publication in human society. However, they have been increasingly exploited to propagate toxic…

Computation and Language · Computer Science 2023-02-14 Wenxuan Wang , Jen-tse Huang , Weibin Wu , Jianping Zhang , Yizhan Huang , Shuqing Li , Pinjia He , Michael Lyu

Automated content moderation has long been used to help identify and filter undesired user-generated content online. But such systems have a history of incorrectly flagging content by and about marginalized identities for removal.…

Computation and Language · Computer Science 2025-07-25 Grace Proebsting , Oghenefejiro Isaacs Anigboro , Charlie M. Crawford , Danaé Metaxa , Sorelle A. Friedler

Polarization is implicated in the erosion of democracy and the progression to violence, which makes the polarization properties of large algorithmic content selection systems (recommender systems) a matter of concern for peace and security.…

Information Retrieval · Computer Science 2021-07-13 Jonathan Stray

Large language models (LLMs) excel in many diverse applications beyond language generation, e.g., translation, summarization, and sentiment analysis. One intriguing application is in text classification. This becomes pertinent in the realm…

Computation and Language · Computer Science 2024-03-14 Tharindu Kumarage , Amrita Bhattacharjee , Joshua Garland

As social media has become a predominant mode of communication globally, the rise of abusive content threatens to undermine civil discourse. Recognizing the critical nature of this issue, a significant body of research has been dedicated to…

Computation and Language · Computer Science 2024-05-21 Xinyu Wang , Sai Koneru , Pranav Narayanan Venkit , Brett Frischmann , Sarah Rajtmajer

Large language models (LLMs) have exhibited impressive capabilities in comprehending complex instructions. However, their blind adherence to provided instructions has led to concerns regarding risks of malicious use. Existing defence…

Artificial Intelligence · Computer Science 2023-07-25 David Glukhov , Ilia Shumailov , Yarin Gal , Nicolas Papernot , Vardan Papyan

The harmful impacts of algorithmic decision systems have recently come into focus, with many examples of systems such as machine learning (ML) models amplifying existing societal biases. Most metrics attempting to quantify disparities…

Computers and Society · Computer Science 2022-08-15 Tomo Lazovich , Luca Belli , Aaron Gonzales , Amanda Bower , Uthaipon Tantipongpipat , Kristian Lum , Ferenc Huszar , Rumman Chowdhury

One trending application of LLM (large language model) is to use it for content moderation in online platforms. Most current studies on this application have focused on the metric of accuracy -- the extent to which LLMs make correct…

Computers and Society · Computer Science 2025-06-03 Tao Huang

Large language models (LLMs) have become integral to various real-world applications, leveraging massive, web-sourced datasets like Common Crawl, C4, and FineWeb for pretraining. While these datasets provide linguistic data essential for…

Computation and Language · Computer Science 2025-08-14 Sai Krishna Mendu , Harish Yenala , Aditi Gulati , Shanu Kumar , Parag Agrawal

Members of the Human-Robot Interaction (HRI) and Machine Learning (ML) communities have proposed Large Language Models (LLMs) as a promising resource for robotics tasks such as natural language interaction, household and workplace tasks,…

Robotics · Computer Science 2025-11-18 Andrew Hundt , Rumaisa Azeem , Masoumeh Mansouri , Martim Brandão

Offensive speech detection is a key component of content moderation. However, what is offensive can be highly subjective. This paper investigates how machine and human moderators disagree on what is offensive when it comes to real-world…

Recent research has focused on using large language models (LLMs) to generate explanations for hate speech through fine-tuning or prompting. Despite the growing interest in this area, these generated explanations' effectiveness and…

Computation and Language · Computer Science 2023-08-31 Han Wang , Ming Shan Hee , Md Rabiul Awal , Kenny Tsu Wei Choo , Roy Ka-Wei Lee

Users are daily exposed to a large volume of harmful content on various social network platforms. One solution is developing online moderation tools using Machine Learning techniques. However, the processing of user data by online platforms…

Machine Learning · Computer Science 2022-09-27 Pantelitsa Leonidou , Nicolas Kourtellis , Nikos Salamanos , Michael Sirivianos

The use of machine learning to guide clinical decision making has the potential to worsen existing health disparities. Several recent works frame the problem as that of algorithmic fairness, a framework that has attracted considerable…

Machine Learning · Statistics 2021-06-16 Stephen R. Pfohl , Agata Foryciarz , Nigam H. Shah

Assessments of algorithmic bias in large language models (LLMs) are generally catered to uncovering systemic discrimination based on protected characteristics such as sex and ethnicity. However, there are over 180 documented cognitive…

Human-Computer Interaction · Computer Science 2023-08-30 Alaina N. Talboy , Elizabeth Fuller