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Speech Emotion Recognition (SER) aims to help the machine to understand human's subjective emotion from only audio information. However, extracting and utilizing comprehensive in-depth audio information is still a challenging task. In this…

Sound · Computer Science 2022-03-30 Heqing Zou , Yuke Si , Chen Chen , Deepu Rajan , Eng Siong Chng

Technological advancements in web platforms allow people to express and share emotions towards textual write-ups written and shared by others. This brings about different interesting domains for analysis; emotion expressed by the writer and…

Computation and Language · Computer Science 2025-03-12 Anoop Kadan , Deepak P. , Manjary P. Gangan , Savitha Sam Abraham , Lajish V. L

Automatic emotion recognition plays a key role in computer-human interaction as it has the potential to enrich the next-generation artificial intelligence with emotional intelligence. It finds applications in customer and/or representative…

Sound · Computer Science 2022-02-21 Sarala Padi , Seyed Omid Sadjadi , Dinesh Manocha , Ram D. Sriram

This research presents a hybrid emotion recognition system integrating advanced Deep Learning, Natural Language Processing (NLP), and Large Language Models (LLMs) to analyze audio and textual data for enhancing customer interactions in…

Computation and Language · Computer Science 2025-03-31 Sahan Hewage Wewelwala , T. G. D. K. Sumanathilaka

Emotion recognition in conversations is challenging due to the multi-modal nature of the emotion expression. We propose a hierarchical cross-attention model (HCAM) approach to multi-modal emotion recognition using a combination of recurrent…

Audio and Speech Processing · Electrical Eng. & Systems 2024-01-10 Soumya Dutta , Sriram Ganapathy

Empathetic dialogue is an indispensable part of building harmonious social relationships and contributes to the development of a helpful AI. Previous approaches are mainly based on fine small-scale language models. With the advent of…

Computation and Language · Computer Science 2024-07-29 Yushan Qian , Wei-Nan Zhang , Ting Liu

Based on the WASSA 2022 Shared Task on Empathy Detection and Emotion Classification, we predict the level of empathic concern and personal distress displayed in essays. For the first stage of this project we implemented a Feed-Forward…

Computation and Language · Computer Science 2024-07-29 Manisha Singh , Divy Sharma , Alonso Ma , Nora Goldfine

Emotion is essential in spoken communication, yet most existing frameworks in speech emotion modeling rely on predefined categories or low-dimensional continuous attributes, which offer limited expressive capacity. Recent advances in speech…

Audio and Speech Processing · Electrical Eng. & Systems 2026-04-07 Tianhua Qi , Wenming Zheng , Björn W. Schuller , Zhaojie Luo , Haizhou Li

Empathetic Response Generation (ERG) is one of the key tasks of the affective computing area, which aims to produce emotionally nuanced and compassionate responses to user's queries. However, existing ERG research is predominantly confined…

Multimedia · Computer Science 2025-02-10 Han Zhang , Zixiang Meng , Meng Luo , Hong Han , Lizi Liao , Erik Cambria , Hao Fei

In recent years, speech emotion recognition (SER) has been used in wide ranging applications, from healthcare to the commercial sector. In addition to signal processing approaches, methods for SER now also use deep learning techniques.…

Audio and Speech Processing · Electrical Eng. & Systems 2021-05-06 Sneha Das , Nicole Nadine Lønfeldt , Anne Katrine Pagsberg , Line H. Clemmensen

As a critical step to achieve human-like chatbots, empathetic response generation has attained increasing interests. Previous attempts are incomplete and not sufficient enough to elicit empathy because they only focus on the initial aspect…

Computation and Language · Computer Science 2023-05-08 Weixiang Zhao , Yanyan Zhao , Xin Lu , Bing Qin

This paper explores the development of a multimodal sentiment analysis model that integrates text, audio, and visual data to enhance sentiment classification. The goal is to improve emotion detection by capturing the complex interactions…

Computation and Language · Computer Science 2025-01-15 Hui Lee , Singh Suniljit , Yong Siang Ong

Achieving empathy is a crucial step toward humanized dialogue systems. Current approaches for empathetic dialogue generation mainly perceive an emotional label to generate an empathetic response conditioned on it, which simply treat…

Computation and Language · Computer Science 2023-11-28 Fengyi Fu , Lei Zhang , Quan Wang , Zhendong Mao

In this work, we introduce the Keep Emotional and Essential Memory (KEEM) dataset, a novel generation-based dataset designed to enhance memory updates in long-term conversational systems. Unlike existing approaches that rely on simple…

Computation and Language · Computer Science 2026-01-12 Jeonghyun Kang , Hongjin Kim , Harksoo Kim

A humanized dialogue system is expected to generate empathetic replies, which should be sensitive to the users' expressed emotion. The task of empathetic dialogue generation is proposed to address this problem. The essential challenges lie…

Computation and Language · Computer Science 2020-11-24 Qintong Li , Hongshen Chen , Zhaochun Ren , Pengjie Ren , Zhaopeng Tu , Zhumin Chen

Automated dialogue systems are important applications of artificial intelligence, and traditional systems struggle to understand user emotions and provide empathetic feedback. This study integrates emotional intelligence technology into…

Artificial Intelligence · Computer Science 2024-04-30 Jin Wang , JinFei Wang , Shuying Dai , Jiqiang Yu , Keqin Li

Researches on dialogue empathy aim to endow an agent with the capacity of accurate understanding and proper responding for emotions. Existing models for empathetic dialogue generation focus on the emotion flow in one direction, that is,…

Computation and Language · Computer Science 2021-09-21 Lei Shen , Jinchao Zhang , Jiao Ou , Xiaofang Zhao , Jie Zhou

Causal Emotion Entailment (CEE) aims to discover the potential causes behind an emotion in a conversational utterance. Previous works formalize CEE as independent utterance pair classification problems, with emotion and speaker information…

Computation and Language · Computer Science 2022-09-23 Duzhen Zhang , Zhen Yang , Fandong Meng , Xiuyi Chen , Jie Zhou

Big data contain rich information for machine learning algorithms to utilize when learning important features during classification tasks. Human beings express their emotion using certain words, speech (tone, pitch, speed) or facial…

Machine Learning · Computer Science 2024-07-02 Mazen Elabd , Sardar Jaf

Speech Emotion Recognition (SER) presents a significant yet persistent challenge in human-computer interaction. While deep learning has advanced spoken language processing, achieving high performance on limited datasets remains a critical…

Audio and Speech Processing · Electrical Eng. & Systems 2025-09-03 Tai Vu