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This paper provides results of evaluating some text summarisation techniques for the purpose of producing call summaries for contact centre solutions. We specifically focus on extractive summarisation methods, as they do not require any…

Computation and Language · Computer Science 2022-09-07 Alexandra N. Uma , Dmitry Sityaev

In this paper, we introduce ChatCite, a novel method leveraging large language models (LLMs) for generating comparative literature summaries. The ability to summarize research papers with a focus on key comparisons between studies is an…

Computation and Language · Computer Science 2024-12-04 Fernando Gabriela Garcia , Spencer Burns , Harrison Fuller

Text summarization tasks commonly employ Pre-trained Language Models (PLMs) to fit diverse standard datasets. While these PLMs excel in automatic evaluations, they frequently underperform in human evaluations, indicating a deviation between…

Computation and Language · Computer Science 2024-10-02 Yang Han , Yiming Wang , Rui Wang , Lu Chen , Kai Yu

This study explores the application of Large Language Models (LLMs), specifically GPT-4, in the analysis of classroom dialogue, a crucial research task for both teaching diagnosis and quality improvement. Recognizing the knowledge-intensive…

Computation and Language · Computer Science 2024-10-08 Yun Long , Haifeng Luo , Yu Zhang

A brief, fluent, and relevant summary can be helpful during program comprehension; however, such a summary does require significant human effort to produce. Often, good summaries are unavailable in software projects, which makes maintenance…

Software Engineering · Computer Science 2025-06-03 Yuvraj Virk , Premkumar Devanbu , Toufique Ahmed

Cognitive psychology delves on understanding perception, attention, memory, language, problem-solving, decision-making, and reasoning. Large language models (LLMs) are emerging as potent tools increasingly capable of performing human-level…

Computation and Language · Computer Science 2023-04-13 Sifatkaur Dhingra , Manmeet Singh , Vaisakh SB , Neetiraj Malviya , Sukhpal Singh Gill

Summarizing software artifacts is an important task that has been thoroughly researched. For evaluating software summarization approaches, human judgment is still the most trusted evaluation. However, it is time-consuming and fatiguing for…

Software Engineering · Computer Science 2024-09-04 Abhishek Kumar , Sonia Haiduc , Partha Pratim Das , Partha Pratim Chakrabarti

Self-assessment is a key aspect of reliable intelligence, yet evaluations of large language models (LLMs) focus mainly on task accuracy. We adapted the 10-item General Self-Efficacy Scale (GSES) to elicit simulated self-assessments from ten…

Artificial Intelligence · Computer Science 2025-11-27 Daniel I Jackson , Emma L Jensen , Syed-Amad Hussain , Emre Sezgin

Large Language Models (LLMs) are increasingly explored for educational tasks such as grading, yet their alignment with human evaluation in real classrooms remains underexamined. In this study, we investigate the feasibility of using an LLM…

Computation and Language · Computer Science 2025-11-19 Grace Byun , Swati Rajwal , Jinho D. Choi

Abstractive summarization models typically generate content unfaithful to the input, thus highlighting the significance of evaluating the faithfulness of generated summaries. Most faithfulness metrics are only evaluated on news domain, can…

Computation and Language · Computer Science 2022-11-17 Sicong Huang , Asli Celikyilmaz , Haoran Li

Text summarization is a critical Natural Language Processing (NLP) task with applications ranging from information retrieval to content generation. Leveraging Large Language Models (LLMs) has shown remarkable promise in enhancing…

Computation and Language · Computer Science 2023-10-19 Lochan Basyal , Mihir Sanghvi

Large language models (LLMs) have shown promise for automatic summarization but the reasons behind their successes are poorly understood. By conducting a human evaluation on ten LLMs across different pretraining methods, prompts, and model…

Computation and Language · Computer Science 2023-02-01 Tianyi Zhang , Faisal Ladhak , Esin Durmus , Percy Liang , Kathleen McKeown , Tatsunori B. Hashimoto

Abstractive conversation summarization has received much attention recently. However, these generated summaries often suffer from insufficient, redundant, or incorrect content, largely due to the unstructured and complex characteristics of…

Computation and Language · Computer Science 2021-04-20 Jiaao Chen , Diyi Yang

We fine-tune large language models to write natural language critiques (natural language critical comments) using behavioral cloning. On a topic-based summarization task, critiques written by our models help humans find flaws in summaries…

Computation and Language · Computer Science 2022-06-15 William Saunders , Catherine Yeh , Jeff Wu , Steven Bills , Long Ouyang , Jonathan Ward , Jan Leike

Effective summarisation evaluation metrics enable researchers and practitioners to compare different summarisation systems efficiently. Estimating the effectiveness of an automatic evaluation metric, termed meta-evaluation, is a critically…

Computation and Language · Computer Science 2024-10-01 Xiang Dai , Sarvnaz Karimi , Biaoyan Fang

Large Language Models (LLMs) have been widely applied in summarization due to their speedy and high-quality text generation. Summarization for sensemaking involves information compression and insight extraction. Human guidance in…

Human-Computer Interaction · Computer Science 2024-09-27 Xuxin Tang , Eric Krokos , Can Liu , Kylie Davidson , Kirsten Whitley , Naren Ramakrishnan , Chris North

Large language models (LLMs) that fluently converse with humans are a reality - but do LLMs experience human-like processing difficulties? We systematically compare human and LLM sentence comprehension across seven challenging linguistic…

Computation and Language · Computer Science 2025-10-17 Samuel Joseph Amouyal , Aya Meltzer-Asscher , Jonathan Berant

The creation of instruction data and evaluation benchmarks for serving Large language models often involves enormous human annotation. This issue becomes particularly pronounced when rapidly developing such resources for a non-English…

Computation and Language · Computer Science 2024-03-07 Yikun Sun , Zhen Wan , Nobuhiro Ueda , Sakiko Yahata , Fei Cheng , Chenhui Chu , Sadao Kurohashi

High-quality dialogue-summary paired data is expensive to produce and domain-sensitive, making abstractive dialogue summarization a challenging task. In this work, we propose the first unsupervised abstractive dialogue summarization model…

Computation and Language · Computer Science 2020-09-16 Xinyuan Zhang , Ruiyi Zhang , Manzil Zaheer , Amr Ahmed

The study illustrates a first step towards an ongoing work aimed at developing a dataset of dialogues potentially useful for customer service conversation management between humans and AI chatbots. The approach exploits ChatGPT 3.5 to…

Human-Computer Interaction · Computer Science 2025-01-03 Alfredo Cuzzocrea , Giovanni Pilato , Pablo Garcia Bringas
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