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One-on-one tutoring is widely acknowledged as an effective instructional method, conditioned on qualified tutors. However, the high demand for qualified tutors remains a challenge, often necessitating the training of novice tutors (i.e.,…

Computation and Language · Computer Science 2024-05-03 Jionghao Lin , Zifei Han , Danielle R. Thomas , Ashish Gurung , Shivang Gupta , Vincent Aleven , Kenneth R. Koedinger

Summarization of speech is a difficult problem due to the spontaneity of the flow, disfluencies, and other issues that are not usually encountered in written texts. Our work presents the first application of the BERTSum model to…

Computation and Language · Computer Science 2020-08-28 Alexandra Savelieva , Bryan Au-Yeung , Vasanth Ramani

As conversational models become increasingly available to the general public, users are engaging with this technology in social interactions. Such unprecedented interaction experiences may pose considerable social and psychological risks to…

Computation and Language · Computer Science 2023-08-28 Ekaterina Svikhnushina , Pearl Pu

Interviews are a widely used technique in eliciting requirements to gather stakeholder needs, preferences, and expectations for a software system. Effective interviewing requires skilled interviewers to formulate appropriate interview…

Software Engineering · Computer Science 2025-07-04 Yuchen Shen , Anmol Singhal , Travis Breaux

In this paper, we aim to improve abstractive dialogue summarization quality and, at the same time, enable granularity control. Our model has two primary components and stages: 1) a two-stage generation strategy that generates a preliminary…

Computation and Language · Computer Science 2021-06-04 Chien-Sheng Wu , Linqing Liu , Wenhao Liu , Pontus Stenetorp , Caiming Xiong

Reliable evaluation of large language model (LLM)-generated summaries remains an open challenge, particularly across heterogeneous domains and document lengths. We conduct a comprehensive meta-evaluation of 14 automatic summarization…

Computation and Language · Computer Science 2026-04-29 Huyen Nguyen , Haoxuan Zhang , Yang Zhang , Junhua Ding , Haihua Chen

Online news platforms commonly employ personalized news recommendation methods to assist users in discovering interesting articles, and many previous works have utilized language model techniques to capture user interests and understand…

Information Retrieval · Computer Science 2023-06-21 Xinyi Li , Yongfeng Zhang , Edward C. Malthouse

Paraphrases represent a human's intuitive ability to understand expressions presented in various different ways. Current paraphrase evaluations of language models primarily use binary approaches, offering limited interpretability of…

Computation and Language · Computer Science 2025-02-19 Dominik Meier , Jan Philip Wahle , Terry Ruas , Bela Gipp

In this paper, we investigate the use of large language models (LLMs) like ChatGPT for document-grounded response generation in the context of information-seeking dialogues. For evaluation, we use the MultiDoc2Dial corpus of task-oriented…

Computation and Language · Computer Science 2023-09-22 Norbert Braunschweiler , Rama Doddipatla , Simon Keizer , Svetlana Stoyanchev

Heuristic evaluation is a widely used method in Human-Computer Interaction (HCI) to inspect interfaces and identify issues based on heuristics. Recently, Large Language Models (LLMs), such as GPT-4o, have been applied in HCI to assist in…

Human-Computer Interaction · Computer Science 2026-05-12 Guilherme Guerino , Luiz Rodrigues , Bruna Capeleti , Rafael Ferreira Mello , André Freire , Luciana Zaina

Large language models like GPT have proven widely successful on natural language understanding tasks based on written text documents. In this paper, we investigate an LLM's performance on recordings of a group oral communication task in…

Computation and Language · Computer Science 2024-06-18 Zhuoxu Duan , Zhengye Yang , Samuel Westby , Christoph Riedl , Brooke Foucault Welles , Richard J. Radke

We consider the problem of automatically generating a narrative biomedical evidence summary from multiple trial reports. We evaluate modern neural models for abstractive summarization of relevant article abstracts from systematic reviews…

Computation and Language · Computer Science 2020-12-23 Byron C. Wallace , Sayantan Saha , Frank Soboczenski , Iain J. Marshall

Developing high-performing dialogue systems benefits from the automatic identification of undesirable behaviors in system responses. However, detecting such behaviors remains challenging, as it draws on a breadth of general knowledge and…

Computation and Language · Computer Science 2023-09-14 Sarah E. Finch , Ellie S. Paek , Jinho D. Choi

It is well known that the standard likelihood training and approximate decoding objectives in neural text generation models lead to less human-like responses for open-ended tasks such as language modeling and story generation. In this paper…

Computation and Language · Computer Science 2020-05-05 Joshua Maynez , Shashi Narayan , Bernd Bohnet , Ryan McDonald

Summarization evaluation remains an open research problem: current metrics such as ROUGE are known to be limited and to correlate poorly with human judgments. To alleviate this issue, recent work has proposed evaluation metrics which rely…

Computation and Language · Computer Science 2021-04-12 Thomas Scialom , Paul-Alexis Dray , Patrick Gallinari , Sylvain Lamprier , Benjamin Piwowarski , Jacopo Staiano , Alex Wang

Assessing communication and collaboration at scale depends on a labor-intensive task of coding communication data into categories according to different frameworks. Prior research has established that ChatGPT can be directly instructed with…

Computation and Language · Computer Science 2026-05-19 Jiangang Hao , Wenju Cui , Patrick Kyllonen , Emily Kerzabi

This study explores the feasibility of using large language models (LLMs), specifically GPT-4o (ChatGPT), for automated grading of conceptual questions in an undergraduate Mechanical Engineering course. We compared the grading performance…

Computers and Society · Computer Science 2024-11-07 Rujun Gao , Xiaosu Guo , Xiaodi Li , Arun Balajiee Lekshmi Narayanan , Naveen Thomas , Arun R. Srinivasa

ChatGPT, GPT-3.5, and other large language models (LLMs) have drawn significant attention since their release, and the abilities of these models have been investigated for a wide variety of tasks. In this research we investigate to what…

Computation and Language · Computer Science 2023-12-22 Rayden Tseng , Suzan Verberne , Peter van der Putten

Evaluating multi-document summarization (MDS) quality is difficult. This is especially true in the case of MDS for biomedical literature reviews, where models must synthesize contradicting evidence reported across different documents. Prior…

Computation and Language · Computer Science 2023-05-24 Lucy Lu Wang , Yulia Otmakhova , Jay DeYoung , Thinh Hung Truong , Bailey E. Kuehl , Erin Bransom , Byron C. Wallace

Automatic text summarization systems commonly involve humans for preparing data or evaluating model performance, yet, there lacks a systematic understanding of humans' roles, experience, and needs when interacting with or being assisted by…

Human-Computer Interaction · Computer Science 2022-07-01 Ruijia Cheng , Alison Smith-Renner , Ke Zhang , Joel R. Tetreault , Alejandro Jaimes
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