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The quality of meeting summaries generated by natural language generation (NLG) systems is hard to measure automatically. Established metrics such as ROUGE and BERTScore have a relatively low correlation with human judgments and fail to…

Computation and Language · Computer Science 2025-02-19 Frederic Kirstein , Terry Ruas , Bela Gipp

A Large Language Model (LLM) is an artificial intelligence system that has been trained on vast amounts of natural language data, enabling it to generate human-like responses to written or spoken language input. GPT-3.5 is an example of an…

Artificial Intelligence · Computer Science 2023-05-09 Gaurav Suri , Lily R. Slater , Ali Ziaee , Morgan Nguyen

In this paper, we propose a controllable neural generation framework that can flexibly guide dialogue summarization with personal named entity planning. The conditional sequences are modulated to decide what types of information or what…

Computation and Language · Computer Science 2021-09-28 Zhengyuan Liu , Nancy F. Chen

Dialog summarization has become increasingly important in managing and comprehending large-scale conversations across various domains. This task presents unique challenges in capturing the key points, context, and nuances of multi-turn long…

Computation and Language · Computer Science 2024-02-28 Ankan Mullick , Ayan Kumar Bhowmick , Raghav R , Ravi Kokku , Prasenjit Dey , Pawan Goyal , Niloy Ganguly

Recently, the emergence of ChatGPT has attracted wide attention from the computational linguistics community. Many prior studies have shown that ChatGPT achieves remarkable performance on various NLP tasks in terms of automatic evaluation…

Computation and Language · Computer Science 2023-10-25 Jiaan Wang , Yunlong Liang , Fandong Meng , Zengkui Sun , Haoxiang Shi , Zhixu Li , Jinan Xu , Jianfeng Qu , Jie Zhou

Personalized user understanding from large-scale digital traces remains a fundamental challenge. Traditional user profiling methods rely on discriminative models and manual feature engineering to predict discrete attributes, often producing…

Information Retrieval · Computer Science 2026-05-12 Yunyi Xuan , Hao Yi , Fengling Mao , Daye Cai , Leikun Liang , Xingsheng He , Jiangnan Xie , Guoshuai Wang , Yushan Han , Wenwen Guo , Xiaoxiao Xu , Lin Qu

Large language models are increasingly capable of generating fluent-appearing text with relatively little task-specific supervision. But can these models accurately explain classification decisions? We consider the task of generating…

Computation and Language · Computer Science 2022-05-06 Sarah Wiegreffe , Jack Hessel , Swabha Swayamdipta , Mark Riedl , Yejin Choi

The emergence of powerful LLMs has led to a paradigm shift in abstractive summarization of spoken documents. The properties that make LLMs so valuable for this task -- creativity, ability to produce fluent speech, and ability to abstract…

Artificial Intelligence · Computer Science 2024-10-25 Margaret Kroll , Kelsey Kraus

This study investigates the efficacy of large language models (LLMs) as tools for grading master-level student essays. Utilizing a sample of 60 essays in political science, the study compares the accuracy of grades suggested by the GPT-4…

General Economics · Economics 2024-06-25 Magnus Lundgren

Large language models, particularly GPT-3, are able to produce high quality summaries of general domain news articles in few- and zero-shot settings. However, it is unclear if such models are similarly capable in more specialized,…

Computation and Language · Computer Science 2023-05-12 Chantal Shaib , Millicent L. Li , Sebastian Joseph , Iain J. Marshall , Junyi Jessy Li , Byron C. Wallace

Recent studies on automatic note generation have shown that doctors can save significant amounts of time when using automatic clinical note generation (Knoll et al., 2022). Summarization models have been used for this task to generate…

Computation and Language · Computer Science 2023-05-30 Asma Ben Abacha , Wen-wai Yim , George Michalopoulos , Thomas Lin

Recent studies have used both automatic metrics and human evaluations to assess the simplification abilities of LLMs. However, the suitability of existing evaluation methodologies for LLMs remains in question. First, the suitability of…

Computation and Language · Computer Science 2025-07-15 Xuanxin Wu , Yuki Arase

This paper investigates the empathetic responding capabilities of ChatGPT, particularly its latest iteration, GPT-4, in comparison to human-generated responses to a wide range of emotional scenarios, both positive and negative. We employ a…

Human-Computer Interaction · Computer Science 2024-03-12 Anuradha Welivita , Pearl Pu

Large Language Models have found application in various mundane and repetitive tasks including Human Resource (HR) support. We worked with the domain experts of SAP SE to develop an HR support chatbot as an efficient and effective tool for…

Computation and Language · Computer Science 2024-07-09 Anum Afzal , Alexander Kowsik , Rajna Fani , Florian Matthes

Automatic text summarization (ATS) is an emerging technology to assist clinicians in providing continuous and coordinated care. This study presents an approach to summarize doctor-patient dialogues using generative large language models…

Computation and Language · Computer Science 2024-03-21 Mengxian Lyu , Cheng Peng , Xiaohan Li , Patrick Balian , Jiang Bian , Yonghui Wu

Large language models generate judgments that resemble those of humans. Yet the extent to which these models align with human judgments in interpreting figurative and socially grounded language remains uncertain. To investigate this, human…

Computation and Language · Computer Science 2026-01-15 Samhita Bollepally , Aurora Sloman-Moll , Takashi Yamauchi

Generative AI systems such as ChatGPT and Claude are built upon language models that are typically evaluated for accuracy on curated benchmark datasets. Such evaluation paradigms measure predictive and reasoning capabilities of language…

Human-Computer Interaction · Computer Science 2025-03-03 Shreya Rajagopal , Jae Ho Sohn , Hari Subramonyam , Shiwali Mohan

Extractive summarization is a crucial task in natural language processing that aims to condense long documents into shorter versions by directly extracting sentences. The recent introduction of large language models has attracted…

Computation and Language · Computer Science 2023-10-11 Haopeng Zhang , Xiao Liu , Jiawei Zhang

AI-driven chatbots such as ChatGPT have caused a tremendous hype lately. For BPM applications, several applications for AI-driven chatbots have been identified to be promising to generate business value, including explanation of process…

Computation and Language · Computer Science 2024-01-19 Nataliia Klievtsova , Janik-Vasily Benzin , Timotheus Kampik , Juergen Mangler , Stefanie Rinderle-Ma

In this work, we investigate the controllability of large language models (LLMs) on scientific summarization tasks. We identify key stylistic and content coverage factors that characterize different types of summaries such as paper reviews,…

Computation and Language · Computer Science 2024-06-28 Marcio Fonseca , Shay B. Cohen
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