Related papers: Towards an Effective Organization-Wide Bulk Email …
Bulk email is a primary communication channel within organizations, with all-company emails and regular newsletters serving as a mechanism for making employees aware of policies and events. Ineffective communication could result in wasted…
The COVID-19 pandemic has forced many employees to work from home. Organizational bulk emails now play a critical role to reach employees with central information in this work-from-home environment. However, we know from our own recent work…
Bulk email is often used in organizations to communicate ``important-to-organization'' messages such as policy changes, organizational plans, and administrative updates. However, normal employees may prefer messages more relevant to their…
In this paper, we present findings from a large-scale and long-term phishing experiment that we conducted in collaboration with a partner company. Our experiment ran for 15 months during which time more than 14,000 study participants…
Email is an integral part of people's work and life, enabling them to perform activities such as communicating, searching, managing tasks and storing information. Modern email clients take a step forward and help improve users' productivity…
Email is a ubiquitous communications tool in the workplace and plays an important role in social interactions. Previous studies of email were largely based on surveys and limited to relatively small populations of email users within…
Spam costs US corporations upwards of $8.9 billion a year, and comprises as much as 40% of all email received. Solutions exist to reduce the amount of spam seen by end users, but cannot withstand sophisticated attacks. Worse yet, many will…
Phishing constitutes more than 90\% of successful cyberattacks globally, remaining one of the most persistent threats to organizational security. Despite organizations tripling their cybersecurity budgets between 2015 and 2025, the human…
Email communication between instructors and students is ubiquitous, and it could be valuable to explore ways of testing out how to make email messages more impactful. This paper explores the design space of using emails to get students to…
Sending emails in large quantities can be tedious considering free services do not cover bulk email and paid services can be costly and are not easy to customize. Traditional email client used for basic emailing services fail to be useful…
The ``six degrees of separation" between any two individuals on Earth has become emblematic of the 'small world' theme, even though the information conveyed via a chain of human encounters decays very rapidly with increasing chain length,…
Recommendation emails are among the best ways to re-engage with customers after they have left a website. While on-site recommendation systems focus on finding the most relevant items for a user at the moment (right item), email…
We propose a novel method for finding the most innovative people in an organization, using email to analyze structure and dynamics of the organization's online communication. To illustrate our approach, we analyzed the email archive of 2000…
The email is used daily by millions of people to communicate around the globe and it is a mission-critical application for many businesses. Over the last decade, unsolicited bulk email has become a major problem for email users. An…
While email is the most ubiquitous and interoperable form of online communication today, it was not conceived with strong security guarantees, and the ensuing security enhancements are, by contrast, lacking in both ubiquity and…
The emergence of Large Language Models (LLMs) has heightened the threat of phishing emails by enabling the generation of highly targeted, personalized, and automated attacks. Traditionally, many phishing emails have been characterized by…
Recent years have brought about an interest in the challenging task of summarizing conversation threads (meetings, online discussions, etc.). Such summaries help analysis of the long text to quickly catch up with the decisions made and thus…
Unsolicited Bulk Emails (also known as Spam) are undesirable emails sent to massive number of users. Spam emails consume the network resources and cause lots of security uncertainties. As we studied, the location where the spam filter…
Due to its wide use in personal, but most importantly, professional contexts, email represents a valuable source of information that can be harvested for understanding, reengineering and repurposing undocumented business processes of…
Email is a widely used tool for business communication, and email marketing has emerged as a cost-effective strategy for enterprises. While previous studies have examined factors affecting email marketing performance, limited research has…