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Email continues to serve as a central medium for managing collaborations. While unstructured email messaging is lightweight and conducive to coordination, it is easy to overlook commitments and requests for collaborations that are embedded…
Email remains one of the most frequently used means of online communication. People spend a significant amount of time every day on emails to exchange information, manage tasks and schedule events. Previous work has studied different ways…
In the information economy, individuals' work performance is closely associated with their digital communication strategies. This study combines social network and semantic analysis to develop a method to identify top performers based on…
Decentralised workflow management systems are a new research area, where most work to-date has focused on the system's overall architecture. As little attention has been given to the security aspects in such systems, we follow a security…
Networked applications have software components that reside on different computers. Email, for example, has database, processing, and user interface components that can be distributed across a network and shared by users in different…
The modern workplace is inherently collaborative, and this collaboration relies on effective communication among coworkers. Instant messaging is the multitasking tools of choice most people chatting over IM do other things at the same…
Comprehensive IT support teams in large scale organizations require more man power for handling engagement and requests of employees from different channels on a 24*7 basis. Automated email technical queries help desk is proposed to have…
Push message delivery, where a client maintains an ``always-on'' connection with a server in order to be notified of a (asynchronous) message arrival in real-time, is increasingly being used in Internet services. The key message in this…
This paper is about the possible negative impact of excessive collaboration on the performance of top employees. With the rise of participatory culture and developments in communications technology, management practices require greater…
This paper studies the organization of communication between biased senders and a receiver. Senders can misreport their private information at a cost. Efficiency is achieved by clearing information asymmetries without incurring costs.…
Navigating complex social situations is an integral part of corporate life, ranging from giving critical feedback without hurting morale to rejecting requests without alienating teammates. Although large language models (LLMs) are…
Email tracking allows email senders to collect fine-grained behavior and location data on email recipients, who are uniquely identifiable via their email address. Such tracking invades user privacy in that email tracking techniques gather…
A primary goal of remote collaboration tools is to provide effective and inclusive meetings for all participants. To study meeting effectiveness and meeting inclusiveness, we first conducted a large-scale email survey (N=4,425; after…
Organizations use asynchronous AI interview systems to efficiently manage large applicant pools, enabling quick and uniform evaluations. However, concerns remain about their impact on user agency and the lack of personalization applicants…
In this paper, we present CrowdTone, a system designed to help people set the appropriate tone in their email communication. CrowdTone utilizes the context and content of an email message to identify and set the appropriate tone through a…
The proliferation of network-connected devices and applications has resulted in people receiving dozens, or hundreds, of notifications per day. When people are in the presence of others, each notification poses some risk of accidental…
Ineffective meetings due to unclear goals are major obstacles to productivity, yet support for intentionality is surprisingly scant in our meeting and allied workflow technologies. To design for intentionality, we need to understand…
Modern organizations are persistently targeted by phishing emails. Despite advances in detection systems and widespread employee training, attackers continue to innovate, posing ongoing threats. Two emerging vectors stand out in the current…
This paper introduces a novel architectural framework that integrates Large Language Models (LLMs) with email interfaces to automate administrative tasks, specifically targeting accessibility barriers in enterprise environments. The system…
Mobile notification systems have taken a major role in driving and maintaining user engagement for online platforms. They are interesting recommender systems to machine learning practitioners with more sequential and long-term feedback…