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The use of chatbots has spread, generating great interest in the industry for the possibility of automating tasks within the execution of their processes. The implementation of chatbots, however simple, is a complex endeavor that involves…

Software Engineering · Computer Science 2021-09-03 Bedilia Estrada-Torres , Adela del-Río-Ortega , Manuel Resinas

Chatbots, or bots for short, are multi-modal collaborative assistants that can help people complete useful tasks. Usually, when chatbots are referenced in connection with elections, they often draw negative reactions due to the fear of…

DevBots are automated tools that perform various tasks in order to support software development. They are a growing trend and have been used in repositories to automate repetitive tasks, as code generators, and as collaborators in eliciting…

Software Engineering · Computer Science 2023-12-12 Vinicius Soares Silva Marques

Issue tracking systems serve as the primary tool for incorporating external users and customizing a software project to meet the users' requirements. However, the limited number of contributors and the challenge of identifying the best…

Software Engineering · Computer Science 2024-02-07 Joy Krishan Das , Saikat Mondal , Chanchal K. Roy

As chatbots are becoming increasingly popular, we often wonder what users perceive as natural and socially accepted manners of interacting with them. Some researchers maintain that humans should avoid engaging in emotional conversations…

Human-Computer Interaction · Computer Science 2020-09-18 Ekaterina Svikhnushina , Pearl Pu

The rapid advancement of Artificial Intelligence has resulted in the advent of Large Language Models (LLMs) with the capacity to produce text that closely resembles human communication. These models have been seamlessly integrated into…

Machine Learning · Computer Science 2025-02-04 Zenon Lamprou , Yashar Moshfeghi

Enabling fully automated testing of mobile applications has recently become an important topic of study for both researchers and practitioners. A plethora of tools and approaches have been proposed to aid mobile developers both by…

Software Engineering · Computer Science 2018-01-22 Mario Linares Vasquez , Carlos Bernal-Cardenas , Kevin Moran , Denys Poshyvanyk

We explore the potential for productive team-based collaboration between humans and Artificial Intelligence (AI) by presenting and conducting initial tests with a general framework that enables multiple human and AI agents to work together…

Human-Computer Interaction · Computer Science 2024-12-04 Benjamin Klieger , Charis Charitsis , Miroslav Suzara , Sierra Wang , Nick Haber , John C. Mitchell

Systems powered by artificial intelligence are being developed to be more user-friendly by communicating with users in a progressively human-like conversational way. Chatbots, also known as dialogue systems, interactive conversational…

Human-Computer Interaction · Computer Science 2020-01-03 Kennedy Ralston , Yuhao Chen , Haruna Isah , Farhana Zulkernine

The rise of increasingly more powerful chatbots offers a new way to collect information through conversational surveys, where a chatbot asks open-ended questions, interprets a user's free-text responses, and probes answers whenever needed.…

Human-Computer Interaction · Computer Science 2020-03-24 Ziang Xiao , Michelle X. Zhou , Q. Vera Liao , Gloria Mark , Changyan Chi , Wenxi Chen , Huahai Yang

This paper investigates the capabilities of ChatGPT as an automated assistant in diverse domains, including scientific writing, mathematics, education, programming, and healthcare. We explore the potential of ChatGPT to enhance…

Human-Computer Interaction · Computer Science 2023-06-07 Amos Azaria , Rina Azoulay , Shulamit Reches

ChatGPT, a software seeking to simulate human conversational abilities, is attracting increasing attention. It is sometimes portrayed as a groundbreaking productivity aid, including for creative work. In this paper, we run an experiment to…

Computation and Language · Computer Science 2023-09-08 Claudia Biancotti , Carolina Camassa

Conversational agents, such as chatbots and virtual assistants, have become essential in software development, boosting productivity, collaboration, and automating various tasks. This paper examines the role of adaptive AI-powered…

Software Engineering · Computer Science 2025-07-16 Omar Elsisi , Glaucia Melo

Large Language Models have found application in various mundane and repetitive tasks including Human Resource (HR) support. We worked with the domain experts of SAP SE to develop an HR support chatbot as an efficient and effective tool for…

Computation and Language · Computer Science 2024-07-09 Anum Afzal , Alexander Kowsik , Rajna Fani , Florian Matthes

This paper adopts a critical approach to ChatGPT, showing how its huge reach makes it a useful tool for people with simple requirements but a bad, even misleading guide to those with more complex problems which are more rarely present in…

Software Engineering · Computer Science 2023-09-04 Patrick O'Beirne

Social and behavioral scientists increasingly aim to study how humans interact, collaborate, and make decisions alongside artificial intelligence. However, the experimental infrastructure for such work remains underdeveloped: (1) few…

Human-Computer Interaction · Computer Science 2025-10-16 Crystal Qian , Vivian Tsai , Michael Behr , Nada Hussein , Léo Laugier , Nithum Thain , Lucas Dixon

Chatbots have long been explored as tools to support learning, and recent advances in large language models have significantly expanded the availability of platforms for educators to author AI tutoring chatbots. Yet effective authorship…

Human-Computer Interaction · Computer Science 2026-05-19 Miina Koyama , Ruiwei Xiao , John Stamper

In recent years, large language models (LLMs), such as ChatGPT, have been pivotal in advancing various artificial intelligence applications, including natural language processing and software engineering. A promising yet underexplored area…

Software Engineering · Computer Science 2024-01-26 Hiroyuki Kirinuki , Haruto Tanno

Artificially intelligent chatbot, such as ChatGPT, represents a recent and powerful advancement in the AI domain. Users prefer them for obtaining quick and precise answers, avoiding the usual hassle of clicking through multiple links in…

Artificial Intelligence · Computer Science 2023-11-01 Seraj A. M. Mostafa , Md Z. Islam , Mohammad Z. Islam , Fairose Jeehan , Saujanna Jafreen , Raihan U. Islam

The automation of functional testing in software has allowed developers to continuously check for negative impacts on functionality throughout the iterative phases of development. This is not the case for User eXperience (UX), which has…

Artificial Intelligence · Computer Science 2021-04-14 Pedro M. Fernandes , Manuel Lopes , Rui Prada