Related papers: Can a Chatbot Support Exploratory Software Testing…
In recent years, large language models have been responsible for great advances in the field of artificial intelligence (AI). ChatGPT in particular, an AI chatbot developed and recently released by OpenAI, has taken the field to the next…
Chatbots' growing popularity has brought new challenges to HCI, having changed the patterns of human interactions with computers. The increasing need to approximate conversational interaction styles raises expectations for chatbots to…
Many people suffer from mental health problems but not everyone seeks professional help or has access to mental health care. AI chatbots have increasingly become a go-to for individuals who either have mental disorders or simply want…
This study evaluated the ability of ChatGPT, a recently developed artificial intelligence (AI) agent, to perform high-level cognitive tasks and produce text that is indistinguishable from human-generated text. This capacity raises concerns…
The emergence of an AI-powered chatbot that can generate human-like sentences and write coherent essays has caught the world's attention. This paper discusses the historical overview of chatbots and the technology behind Chat Generative…
The rise of large language models (LLMs) has revolutionized user interactions with knowledge-based systems, enabling chatbots to synthesize vast amounts of information and assist with complex, exploratory tasks. However, LLM-based chatbots…
In the era of digital transformation, customer service is of paramount importance to the success of organizations, and to meet the growing demand for immediate responses and personalized assistance 24 hours a day, chatbots have become a…
The communication of potential students with a university department is performed manually and it is a very time consuming procedure. The opportunity to communicate with on a one-to-one basis is highly valued. However with many hundreds of…
Mental health concerns are rising globally, prompting increased reliance on technology to address the demand-supply gap in mental health services. In particular, mental health chatbots are emerging as a promising solution, but these remain…
The delivery of mental health interventions via ubiquitous devices has shown much promise. A conversational chatbot is a promising oracle for delivering appropriate just-in-time interventions. However, designing emotionally-aware agents,…
Prompting is central to interaction with AI systems, yet many users struggle to explore alternative directions, articulate creative intent, or understand how variations in prompts shape model outputs. We introduce prompt recommender systems…
In recent years, advanced artificial intelligence technologies, such as ChatGPT, have significantly impacted various fields, including education and research. Developed by OpenAI, ChatGPT is a powerful language model that presents numerous…
This paper explores the efficacy of online versus offline evaluation methods in assessing conversational chatbots, specifically comparing first-party direct interactions with third-party observational assessments. By extending a…
Recent advancements in large language models, including GPT-4 and its variants, and Generative AI-assisted coding tools like GitHub Copilot, ChatGPT, and Tabnine, have significantly transformed software development. This paper analyzes how…
During acceptance testing customers assess whether a system meets their expectations and often identify issues that should be improved. These findings have to be communicated to the developers a task we observed to be error prone,…
This innovative practice WIP paper describes a research study that explores the integration of ChatGPT into the software testing curriculum and evaluates its effectiveness compared to human-generated testing artifacts. In a Capstone Project…
Advancements in artificial intelligence (AI), speech recognition systems (ASR), and machine learning have enabled the development of intelligent computer programs called chatbots. Many chatbots have been proposed to provide different…
Simulation powered by Large Language Models (LLMs) has become a promising method for exploring complex human social behaviors. However, the application of LLMs in simulations presents significant challenges, particularly regarding their…
Conversational agents are increasingly used as support tools along mental therapeutic pathways with significant societal impacts. In particular, empathy is a key non-functional requirement in therapeutic contexts, yet current chatbot…
Conversational AI chatbots are transforming industries by streamlining customer service, automating transactions, and enhancing user engagement. However, evaluating these systems remains a challenge, particularly in financial services,…