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Objective Although social and environmental factors are central to provider patient interactions, the data that reflect these factors can be incomplete, vague, and subjective. We sought to create a conceptual framework to describe and…

As artificial intelligence (AI) systems become increasingly embedded in everyday life, the ability of interactive agents to express empathy has become critical for effective human-AI interaction, particularly in emotionally sensitive…

Human-Computer Interaction · Computer Science 2025-12-24 Sung Park , Daeho Yoon , Jungmin Lee

Personality traits are richly encoded in natural language, and large language models (LLMs) trained on human text can simulate personality when conditioned on persona descriptions. However, existing evaluations rely predominantly on…

Computation and Language · Computer Science 2026-04-08 Ben Wigler , Maria Tsfasman , Tiffany Matej Hrkalovic

The improved generative capabilities of large language models have made them a powerful tool for creative writing and storytelling. It is therefore important to quantitatively understand the nature of generated stories, and how they differ…

Computation and Language · Computer Science 2024-11-26 Xi Yu Huang , Krishnapriya Vishnubhotla , Frank Rudzicz

Understanding complex user behaviour under various conditions, scenarios and journeys can be fundamental to the improvement of the user-experience for a given system. Predictive models of user reactions, responses -- and in particular,…

Human-Computer Interaction · Computer Science 2016-08-11 Mohamed Mostafa , Tom Crick , Ana C. Calderon , Giles Oatley

Evaluations of creative stories generated by large language models (LLMs) often focus on objective properties of the text, such as its style, coherence, and diversity. While these metrics are indispensable, they do not speak to a story's…

Computation and Language · Computer Science 2024-10-07 Fabrice Harel-Canada , Hanyu Zhou , Sreya Muppalla , Zeynep Yildiz , Miryung Kim , Amit Sahai , Nanyun Peng

People naturally understand the emotions of-and often also empathize with-those around them. In this paper, we predict the emotional valence of an empathic listener over time as they listen to a speaker narrating a life story. We use the…

Computation and Language · Computer Science 2019-01-30 Zhi-Xuan Tan , Arushi Goel , Thanh-Son Nguyen , Desmond C. Ong

A personalized LLM should remember user facts, apply them correctly, and adapt over time to provide responses that the user prefers. Existing LLM personalization benchmarks are largely centered on two axes: accurately recalling user…

Machine Learning · Computer Science 2025-12-16 Md Awsafur Rahman , Adam Gabrys , Doug Kang , Jingjing Sun , Tian Tan , Ashwin Chandramouli

Apart from the coherence and fluency of responses, an empathetic chatbot emphasizes more on people's feelings. By considering altruistic behaviors between human interaction, empathetic chatbots enable people to get a better interactive and…

Computation and Language · Computer Science 2021-10-11 Jiun-Hao Jhan , Chao-Peng Liu , Shyh-Kang Jeng , Hung-Yi Lee

In recent years, with the rapid advancements in large language models (LLMs), achieving excellent empathetic response capability has become a crucial prerequisite. Consequently, managing and understanding large-scale video datasets has…

Computation and Language · Computer Science 2024-07-10 Linzhuang Sun , Hao Liang , Jingxuan Wei , Linkun Sun , Bihui Yu , Bin Cui , Wentao Zhang

End-to-end Spoken Language Models (SLMs) hold great potential for paralinguistic perception, and numerous studies have aimed to enhance their capabilities, particularly for empathetic dialogue. However, current approaches largely depend on…

Computation and Language · Computer Science 2026-01-27 Yuhang Jia , Pei Liu , Haoqin Sun , Jiaming Zhou , Xuxin Cheng , Cao Liu , Ke Zeng , Xunliang Cai , Yong Qin

Online peer-to-peer support platforms enable conversations between millions of people who seek and provide mental health support. If successful, web-based mental health conversations could improve access to treatment and reduce the global…

Computation and Language · Computer Science 2021-05-18 Ashish Sharma , Inna W. Lin , Adam S. Miner , David C. Atkins , Tim Althoff

User ratings play a significant role in spoken dialogue systems. Typically, such ratings tend to be averaged across all users and then utilized as feedback to improve the system or personalize its behavior. While this method can be useful…

Computation and Language · Computer Science 2022-06-02 Alexandros Papangelis , Nicole Chartier , Pankaj Rajan , Julia Hirschberg , Dilek Hakkani-Tur

Recent research shows that greater numbers of people are turning to Large Language Models (LLMs) for emotional support, and that people rate LLM responses as more empathic than human-written responses. We suggest a reason for this success:…

Computation and Language · Computer Science 2026-04-10 Emma Gueorguieva , Hongli Zhan , Jina Suh , Javier Hernandez , Tatiana Lau , Junyi Jessy Li , Desmond C. Ong

We explore story generation: creative systems that can build coherent and fluent passages of text about a topic. We collect a large dataset of 300K human-written stories paired with writing prompts from an online forum. Our dataset enables…

Computation and Language · Computer Science 2018-05-15 Angela Fan , Mike Lewis , Yann Dauphin

This paper explores the integration of human-like emotions and ethical considerations into Large Language Models (LLMs). We first model eight fundamental human emotions, presented as opposing pairs, and employ collaborative LLMs to…

Computation and Language · Computer Science 2024-06-26 Edward Y. Chang

Identifying and resolving conflicts of interests is a key challenge when designing autonomous agents. For example, such conflicts often occur when complex information systems interact persuasively with humans and are in the future likely to…

Multiagent Systems · Computer Science 2019-02-22 Timotheus Kampik , Juan Carlos Nieves , Helena Lindgren

In this theoretical note we compare different types of computational models of word similarity and association in their ability to predict a set of about 900 rating data. Using regression and predictive modeling tools (neural net, decision…

Computation and Language · Computer Science 2018-08-27 Arthur M. Jacobs , Annette Kinder

This study explores the effectiveness of Large Language Models (LLMs) in creating personalized "mirror stories" that reflect and resonate with individual readers' identities, addressing the significant lack of diversity in literature. We…

Computation and Language · Computer Science 2024-09-25 Sarfaroz Yunusov , Hamza Sidat , Ali Emami

Previous research has shown that humans are more receptive towards language models that that exhibit empathetic behavior. While empathy is essential for developing helpful dialogue agents, very few large corpora containing empathetic…

Computation and Language · Computer Science 2025-02-26 Run Chen , Jun Shin , Julia Hirschberg
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