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Community engagement processes in representative political contexts, like school districts, generate massive volumes of feedback that overwhelm traditional synthesis methods, creating barriers to shared understanding not only between civic…

Human-Computer Interaction · Computer Science 2025-09-25 Cassandra Overney , Hang Jiang , Urooj Haider , Cassandra Moe , Jasmine Mangat , Frank Pantano , Effie G. McMillian , Paul Riggins , Nabeel Gillani

Nowadays, touch remains essential for emotional conveyance and interpersonal communication as more interactions are mediated remotely. While many studies have discussed the effectiveness of using haptics to communicate emotions,…

Conversational agents have made significant progress since ELIZA, expanding their role across various domains, including healthcare, education, and customer service. As these agents become increasingly integrated into daily human…

Human-Computer Interaction · Computer Science 2025-07-04 Paulo Ricardo Knob , Leonardo Scholler , Juliano Rigatti , Soraia Raupp Musse

A humanized dialogue system is expected to generate empathetic replies, which should be sensitive to the users' expressed emotion. The task of empathetic dialogue generation is proposed to address this problem. The essential challenges lie…

Computation and Language · Computer Science 2020-11-24 Qintong Li , Hongshen Chen , Zhaochun Ren , Pengjie Ren , Zhaopeng Tu , Zhumin Chen

The rise of AI conversational agents has broadened opportunities to enhance human capabilities across various domains. As these agents become more prevalent, it is crucial to investigate the impact of different affective abilities on their…

Human-Computer Interaction · Computer Science 2023-10-20 Javier Hernandez , Jina Suh , Judith Amores , Kael Rowan , Gonzalo Ramos , Mary Czerwinski

A good empathetic dialogue system should first track and understand a user's emotion and then reply with an appropriate emotion. However, current approaches to this task either focus on improving the understanding of users' emotion or on…

Computation and Language · Computer Science 2022-08-04 Yuhan Liu , Jun Gao , Jiachen Du , Lanjun Zhou , Ruifeng Xu

Predicting narrative similarity can be understood as an inherently interpretive task: different, equally valid readings of the same text can produce divergent interpretations and thus different similarity judgments, posing a fundamental…

Computation and Language · Computer Science 2026-03-24 Max Upravitelev , Veronika Solopova , Jing Yang , Charlott Jakob , Premtim Sahitaj , Ariana Sahitaj , Vera Schmitt

Prior efforts to create an autonomous computer system capable of predicting what a human being is thinking or feeling from facial expression data have been largely based on outdated, inaccurate models of how emotions work that rely on many…

Artificial Intelligence · Computer Science 2018-08-06 Trevor Buteau , Damian Lyons

Predicting how a user responds to news events enables important applications such as allowing intelligent agents or content producers to estimate the effect on different communities and revise unreleased messages to prevent unexpected bad…

Computation and Language · Computer Science 2023-05-29 Chenkai Sun , Jinning Li , Hou Pong Chan , ChengXiang Zhai , Heng Ji

Why do we give the explanations we do? Recent work has suggested that we should think of explanation as a kind of cooperative social interaction, between a why-question-asker and an explainer. Here, we apply this perspective to consider the…

Human-Computer Interaction · Computer Science 2025-07-30 Katherine M. Collins , Kartik Chandra , Adrian Weller , Jonathan Ragan-Kelley , Joshua B. Tenenbaum

Recent advancements in NLP have spurred significant interest in analyzing social media text data for identifying linguistic features indicative of mental health issues. However, the domain of Expressive Narrative Stories (ENS)-deeply…

Computation and Language · Computer Science 2025-01-28 Jinwen Tang , Qiming Guo , Yunxin Zhao , Yi Shang

Software engineering (SE) requires developers to collaborate with stakeholders, and understanding their emotions and perspectives is often vital. Empathy is a concept characterising a person's ability to understand and share the feelings of…

Software Engineering · Computer Science 2024-01-18 Hashini Gunatilake , John Grundy , Rashina Hoda , Ingo Mueller

Data-driven storytelling is a powerful method for conveying insights by combining narrative techniques with visualizations and text. These stories integrate visual aids, such as highlighted bars and lines in charts, along with textual…

Computation and Language · Computer Science 2024-10-07 Mohammed Saidul Islam , Md Tahmid Rahman Laskar , Md Rizwan Parvez , Enamul Hoque , Shafiq Joty

Empathetic response generation aims to generate empathetic responses by understanding the speaker's emotional feelings from the language of dialogue. Recent methods capture emotional words in the language of communicators and construct them…

Computation and Language · Computer Science 2024-02-28 Zhou Yang , Zhaochun Ren , Yufeng Wang , Xiaofei Zhu , Zhihao Chen , Tiecheng Cai , Yunbing Wu , Yisong Su , Sibo Ju , Xiangwen Liao

Large language models (LLMs) have been widely applied in various fields due to their excellent capability for memorizing knowledge and chain of thought (CoT). When these language models are applied in the field of psychological counseling,…

Computation and Language · Computer Science 2023-11-02 Yirong Chen , Xiaofen Xing , Jingkai Lin , Huimin Zheng , Zhenyu Wang , Qi Liu , Xiangmin Xu

In human-in-the-loop machine learning, the user provides information beyond that in the training data. Many algorithms and user interfaces have been designed to optimize and facilitate this human--machine interaction; however, fewer studies…

Human-Computer Interaction · Computer Science 2018-03-12 Pedram Daee , Tomi Peltola , Aki Vehtari , Samuel Kaski

Given the growing assortment of sentiment measuring instruments, it is imperative to understand which aspects of sentiment dictionaries contribute to both their classification accuracy and their ability to provide richer understanding of…

Computation and Language · Computer Science 2017-12-19 Andrew J. Reagan

Empathy involves understanding other people's situation, perspective, and feelings. In clinical interactions, it helps clinicians establish rapport with a patient and support patient-centered care and decision making. Understanding…

Audio and Speech Processing · Electrical Eng. & Systems 2020-07-03 Zhuohao Chen , James Gibson , Ming-Chang Chiu , Qiaohong Hu , Tara K Knight , Daniella Meeker , James A Tulsky , Kathryn I Pollak , Shrikanth Narayanan

A growing amount of literature critiques the current operationalizations of empathy based on loose definitions of the construct. Such definitions negatively affect dataset quality, model robustness, and evaluation reliability. We propose an…

Computation and Language · Computer Science 2024-11-15 Vojtech Formanek , Ondrej Sotolar

Open-domain conversational agents or chatbots are becoming increasingly popular in the natural language processing community. One of the challenges is enabling them to converse in an empathetic manner. Current neural response generation…

Computation and Language · Computer Science 2020-12-09 Anuradha Welivita , Pearl Pu
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