English

Empathy in Explanation

Human-Computer Interaction 2025-07-30 v1 Artificial Intelligence

Abstract

Why do we give the explanations we do? Recent work has suggested that we should think of explanation as a kind of cooperative social interaction, between a why-question-asker and an explainer. Here, we apply this perspective to consider the role that emotion plays in this social interaction. We develop a computational framework for modeling explainers who consider the emotional impact an explanation might have on a listener. We test our framework by using it to model human intuitions about how a doctor might explain to a patient why they have a disease, taking into account the patient's propensity for regret. Our model predicts human intuitions well, better than emotion-agnostic ablations, suggesting that people do indeed reason about emotion when giving explanations.

Keywords

Cite

@article{arxiv.2507.21081,
  title  = {Empathy in Explanation},
  author = {Katherine M. Collins and Kartik Chandra and Adrian Weller and Jonathan Ragan-Kelley and Joshua B. Tenenbaum},
  journal= {arXiv preprint arXiv:2507.21081},
  year   = {2025}
}

Comments

CogSci non-archival conference paper

R2 v1 2026-07-01T04:22:34.138Z