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Emotional Support Conversation (ESC) plays a vital role in alleviating psychological stress and providing emotional value through dialogue. While recent studies have largely focused on data augmentation and synthetic corpus construction,…
In this work we discuss the related challenges and describe an approach towards the fusion of state-of-the-art technologies from the Spoken Dialogue Systems (SDS) and the Semantic Web and Information Retrieval domains. We envision a…
Conversational Product Search ( CPS ) systems interact with users via natural language to offer personalized and context-aware product lists. However, most existing research on CPS is limited to simulated conversations, due to the lack of a…
Memes are widely used in online social interactions, providing vivid, intuitive, and often humorous means to express intentions and emotions. Existing dialogue datasets are predominantly limited to either manually annotated or pure-text…
As the permeability of AI systems in interpersonal domains like the home expands, their technical capabilities of generating explanations are required to be aligned with user expectations for transparency and reasoning. This paper presents…
Designing Conversational AI systems to support older adults requires more than usability and reliability, it also necessitates robustness in handling conversational breakdowns. In this study, we investigate how older adults navigate and…
Existing dialogue data augmentation (DA) techniques predominantly focus on augmenting utterance-level dialogues, which makes it difficult to take dialogue contextual information into account. The advent of large language models (LLMs) has…
Emotional Support Conversation (ESC) systems are pivotal in providing empathetic interactions, aiding users through negative emotional states by understanding and addressing their unique experiences. In this paper, we tackle two key…
In empathetic conversations, individuals express their empathy towards others. Previous work has mainly focused on generating empathetic responses by utilizing the speaker's emotion. Besides, external commonsense knowledge has been applied…
Conversational Speech Synthesis (CSS) aims to align synthesized speech with the emotional and stylistic context of user-agent interactions to achieve empathy. Current generative CSS models face interpretability limitations due to…
The recent advancements in artificial intelligence highlight the potential of language models in psychological health support. While models trained on data from mental health service platform have achieved preliminary success, challenges…
Understanding the reason for emotional support response is crucial for establishing connections between users and emotional support dialogue systems. Previous works mostly focus on generating better responses but ignore interpretability,…
In a depression-diagnosis-directed clinical session, doctors initiate a conversation with ample emotional support that guides the patients to expose their symptoms based on clinical diagnosis criteria. Such a dialogue system is…
Emotion Prediction in Conversation (EPC) aims to forecast the emotions of forthcoming utterances by utilizing preceding dialogues. Previous EPC approaches relied on simple context modeling for emotion extraction, overlooking fine-grained…
Crowdsourced dialogue corpora are usually limited in scale and topic coverage due to the expensive cost of data curation. This would hinder the generalization of downstream dialogue models to open-domain topics. In this work, we leverage…
Coimagination method is a novel approach to support interactive communication for activating three (3) cognitive functions: episodic memory, division of attention, and planning. These cognitive functions are known to decline at an early…
With the advances in deep learning, tremendous progress has been made with chit-chat dialogue systems and task-oriented dialogue systems. However, these two systems are often tackled separately in current methods. To achieve more natural…
In this paper we describe the requirements and early system design for a smart conversational agent that can assist older adults in the reminiscence process. The practice of reminiscence has well documented benefits for the mental, social…
Conversations are always related to certain topics. However, it is challenging to fuse dialogue history and topic information from various sources at the same time in current dialogue generation models because of the input length limit of…
Emotion recognition can enhance humanized machine responses to user commands, while voiceprint-based perception systems can be easily integrated into commonly used devices like smartphones and stereos. Despite having the largest number of…