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Multi turn intent understanding is central to task oriented chatbots, yet real deployments face tight token budgets and noisy contexts, and most retrieval pipelines emphasize relevance while overlooking set level diversity and confounds…

Artificial Intelligence · Computer Science 2025-10-22 Zhiming Lin

Scaling semantic parsing models for task-oriented dialog systems to new languages is often expensive and time-consuming due to the lack of available datasets. Available datasets suffer from several shortcomings: a) they contain few…

Computation and Language · Computer Science 2021-01-28 Haoran Li , Abhinav Arora , Shuohui Chen , Anchit Gupta , Sonal Gupta , Yashar Mehdad

This paper investigates whether Large Language Models (LLMs), fine-tuned on synthetic but domain-representative data, can perform the twofold task of (i) slot and intent detection and (ii) natural language response generation for a smart…

Computation and Language · Computer Science 2025-03-24 Rune Birkmose , Nathan Mørkeberg Reece , Esben Hofstedt Norvin , Johannes Bjerva , Mike Zhang

Identifying intents from dialogue utterances forms an integral component of task-oriented dialogue systems. Intent-related tasks are typically formulated either as a classification task, where the utterances are classified into predefined…

Computation and Language · Computer Science 2023-10-26 Bhavuk Singhal , Ashim Gupta , Shivasankaran V P , Amrith Krishna

Identifying user intents in information-seeking dialogs is crucial for a system to meet user's information needs. Intent prediction (IP) is challenging and demands sufficient dialogs with human-labeled intents for training. However,…

Computation and Language · Computer Science 2025-02-10 Arian Askari , Roxana Petcu , Chuan Meng , Mohammad Aliannejadi , Amin Abolghasemi , Evangelos Kanoulas , Suzan Verberne

Intent detection, a core component of natural language understanding, has considerably evolved as a crucial mechanism in safeguarding large language models (LLMs). While prior work has applied intent detection to enhance LLMs' moderation…

Computation and Language · Computer Science 2025-08-26 Jun Zhuang , Haibo Jin , Ye Zhang , Zhengjian Kang , Wenbin Zhang , Gaby G. Dagher , Haohan Wang

Multi-intent Spoken Language Understanding has great potential for widespread implementation. Jointly modeling Intent Detection and Slot Filling in it provides a channel to exploit the correlation between intents and slots. However, current…

Computation and Language · Computer Science 2022-10-10 Feifan Song , Lianzhe Huang , Houfeng Wang

Building Spoken Language Understanding (SLU) systems that do not rely on language specific Automatic Speech Recognition (ASR) is an important yet less explored problem in language processing. In this paper, we present a comparative study…

Computation and Language · Computer Science 2022-04-19 Hemant Yadav , Akshat Gupta , Sai Krishna Rallabandi , Alan W Black , Rajiv Ratn Shah

Chat interfaces for intelligent tutoring systems (ITSs) enable interactivity and flexibility. However, when students interact with chat interfaces, they expect dialogue-driven navigation from the system and can express frustration and…

Human-Computer Interaction · Computer Science 2025-02-24 Ella Cutler , Zachary Levonian , S. Thomas Christie

Voice-controlled dialog systems have become immensely popular due to their ability to perform a wide range of actions in response to diverse user queries. These agents possess a predefined set of skills or intents to fulfill specific user…

Computation and Language · Computer Science 2026-03-17 Ankan Mullick , Sukannya Purkayastha , Saransh Sharma , Pawan Goyal , Niloy Ganguly

Dialogue systems need to deal with the unpredictability of user intents to track dialogue state and the heterogeneity of slots to understand user preferences. In this paper we investigate the hypothesis that solving these challenges as one…

Computation and Language · Computer Science 2023-08-14 Diogo Tavares , Pedro Azevedo , David Semedo , Ricardo Sousa , João Magalhães

Automatically and accurately identifying user intents and filling the associated slots from their spoken language are critical to the success of dialogue systems. Traditional methods require manually defining the DOMAIN-INTENT-SLOT schema…

Artificial Intelligence · Computer Science 2021-03-17 Zengfeng Zeng , Dan Ma , Haiqin Yang , Zhen Gou , Jianping Shen

Intent detection is one of the core components of goal-oriented dialog systems, and detecting out-of-scope (OOS) intents is also a practically important skill. Few-shot learning is attracting much attention to mitigate data scarcity, but…

Computation and Language · Computer Science 2020-10-27 Jian-Guo Zhang , Kazuma Hashimoto , Wenhao Liu , Chien-Sheng Wu , Yao Wan , Philip S. Yu , Richard Socher , Caiming Xiong

Intent detection, a critical component in task-oriented dialogue (TOD) systems, faces significant challenges in adapting to the rapid influx of integrable tools with complex interrelationships. Existing approaches, such as zero-shot…

Computation and Language · Computer Science 2025-04-22 Zihao Feng , Xiaoxue Wang , Ziwei Bai , Donghang Su , Bowen Wu , Qun Yu , Baoxun Wang

Intent classification is an important component of a functional Information Retrieval ecosystem. Many current approaches to intent classification, typically framed as a classification problem, can be problematic as intents are often hard to…

Information Retrieval · Computer Science 2025-05-27 Arjun Bhalla , Qi Huang

Multilingual Large Language Models (LLMs) have recently shown great capabilities in a wide range of tasks, exhibiting state-of-the-art performance through zero-shot or few-shot prompting methods. While there have been extensive studies on…

Computation and Language · Computer Science 2023-10-24 Ruochen Zhang , Samuel Cahyawijaya , Jan Christian Blaise Cruz , Genta Indra Winata , Alham Fikri Aji

When a human communicates with a machine using natural language on the web and online, how can it understand the human's intention and semantic context of their talk? This is an important AI task as it enables the machine to construct a…

Computation and Language · Computer Science 2022-12-22 Soyeon Caren Han , Siqu Long , Henry Weld , Josiah Poon

Existing storage systems lack visibility into workload intent, limiting their ability to adapt to the semantics of modern, large-scale data-intensive applications. This disconnect leads to brittle heuristics and fragmented, siloed…

Hardware Architecture · Computer Science 2025-10-21 Shai Bergman , Won Wook Song , Lukas Cavigelli , Konstantin Berestizshevsky , Ke Zhou , Ji Zhang

Intent classification (IC) plays an important role in task-oriented dialogue systems. However, IC models often generalize poorly when training without sufficient annotated examples for each user intent. We propose a novel pre-training…

Computation and Language · Computer Science 2023-11-15 Mujeen Sung , James Gung , Elman Mansimov , Nikolaos Pappas , Raphael Shu , Salvatore Romeo , Yi Zhang , Vittorio Castelli

Inspired by recent work in meta-learning and generative teaching networks, we propose a framework called Generative Conversational Networks, in which conversational agents learn to generate their own labelled training data (given some seed…

Computation and Language · Computer Science 2021-07-20 Alexandros Papangelis , Karthik Gopalakrishnan , Aishwarya Padmakumar , Seokhwan Kim , Gokhan Tur , Dilek Hakkani-Tur
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