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A rapidly increasing amount of human conversation occurs online. But divisiveness and conflict can fester in text-based interactions on social media platforms, in messaging apps, and on other digital forums. Such toxicity increases…
Audits are critical mechanisms for identifying the risks and limitations of deployed artificial intelligence (AI) systems. However, the effective execution of AI audits remains incredibly difficult, and practitioners often need to make use…
Social media platforms moderate content for each user by incorporating the outputs of both platform-wide content moderation systems and, in some cases, user-configured personal moderation preferences. However, it is unclear (1) how end…
Escalating proliferation of inorganic accounts, commonly known as bots, within the digital ecosystem represents an ongoing and multifaceted challenge to online security, trustworthiness, and user experience. These bots, often employed for…
The visual analytics community has proposed several user modeling algorithms to capture and analyze users' interaction behavior in order to assist users in data exploration and insight generation. For example, some can detect exploration…
The complex nature of intelligent systems motivates work on supporting users during interaction, for example through explanations. However, as of yet, there is little empirical evidence in regard to specific problems users face when…
With increasing levels of robot autonomy, robots are increasingly being supervised by users with varying levels of robotics expertise. As the diversity of the user population increases, it is important to understand how users with different…
The increased relevance of social media in our daily life has been accompanied by efforts to manipulate online conversations and opinions. Deceptive social bots -- automated or semi-automated accounts designed to impersonate humans -- have…
The popularity of social media platforms such as Twitter has led to the proliferation of automated bots, creating both opportunities and challenges in information dissemination, user engagements, and quality of services. Past works on…
In the digital environment, human attention is frequently guided by cognitive heuristics rather than deliberate evaluation. Since low-credibility narratives often lack substantive factual evidence, their diffusion disproportionally relies…
Current AI writing support tools are largely designed for individuals, complicating collaboration when co-writers must leave the shared workspace to use AI and then communicate and reintegrate results. We propose integrating AI agents…
As generative AI becomes embedded in higher education, it increasingly shapes how students complete academic tasks. While these systems offer efficiency and support, concerns persist regarding over-automation, diminished student agency, and…
Internet users highly rely on and trust web search engines, such as Google, to find relevant information online. However, scholars have documented numerous biases and inaccuracies in search outputs. To improve the quality of search results,…
In recent years, Twitter has seen a proliferation of automated accounts or bots that send spam, offer clickbait, compromise security using malware, and attempt to skew public opinion. Previous research estimates that around 9% to 17% of…
Although essential to revealing biased performance, well intentioned attempts at algorithmic auditing can have effects that may harm the very populations these measures are meant to protect. This concern is even more salient while auditing…
Fairness monitoring is critical for detecting algorithmic bias, as mandated by the EU AI Act. Since such monitoring requires sensitive user data (e.g., ethnicity), the AI Act permits its processing only with strict privacy measures, such as…
Digital platforms capitalize on users' labor, often disguising essential contributions as casual activities or consumption, regardless of users' recognition of their efforts. Data annotation, content creation, and engagement with…
Home assistant chat-bots, self-driving cars, drones or automated negotiations are some of the several examples of autonomous (artificial) agents that have pervaded our society. These agents enable the automation of multiple tasks, saving…
The presence of political misinformation and ideological echo chambers on social media platforms is concerning given the important role that these sites play in the public's exposure to news and current events. Algorithmic systems employed…
The ever-increasing complexity of modern software engineering projects makes the usage of automated assistants imperative. Bots can be used to complete repetitive tasks during development and testing, as well as promoting communication…