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Conversational chatbots are Artificial Intelligence (AI)-powered applications that assist users with various tasks by responding in natural language and are prevalent across different industries. Most of the chatbots that we encounter on…
Persuasion is a key aspect of what it means to be human, and is central to business, politics, and other endeavors. Advancements in artificial intelligence (AI) have produced AI systems that are capable of persuading humans to buy products,…
In recent years, online social networks have allowed worldwide users to meet and discuss. As guarantors of these communities, the administrators of these platforms must prevent users from adopting inappropriate behaviors. This verification…
Educational dialogue -- the collaborative exchange of ideas through talk -- is widely recognized as a catalyst for deeper learning and critical thinking in and across contexts. At the same time, artificial intelligence (AI) has rapidly…
The emergence and ongoing development of Web 2.0 technologies have enabled new and advanced forms of collective intelligence at unprecedented scales, allowing large numbers of individuals to act collectively and create high quality…
Political polling is a multi-billion dollar industry with outsized influence on the societal trajectory of the United States and nations around the world. However, it has been challenged by factors that stress its cost, availability, and…
Conversational AI systems are increasingly used for personal reflection and emotional disclosure, raising concerns about their effects on vulnerable users. Recent anecdotal reports suggest that prolonged interactions with AI may reinforce…
Multi-agent AI systems can be used for simulating collective decision-making in scientific and practical applications. They can also be used to introduce a diverse group discussion step in chatbot pipelines, enhancing the cultural…
Online harms are a growing problem in digital spaces, putting user safety at risk and reducing trust in social media platforms. One of the most persistent forms of harm is hate speech. To address this, we need tools that combine the speed…
The development and popularization of large language models (LLMs) have raised concerns that they will be used to create tailor-made, convincing arguments to push false or misleading narratives online. Early work has found that language…
Counterspeech, i.e., direct responses against hate speech, has become an important tool to address the increasing amount of hate online while avoiding censorship. Although AI has been proposed to help scale up counterspeech efforts, this…
The increasing prevalence of artificial agents creates a correspondingly increasing need to manage disagreements between humans and artificial agents, as well as between artificial agents themselves. Considering this larger space of…
The technology of Conversational AI has made significant advancements over the last eighteen months. As a consequence, conversational agents are likely to be deployed in the near future that are designed to pursue targeted influence…
Social media serves as a primary communication and information dissemination platform for major global events, entertainment, and niche or topically focused community discussions. Therefore, it represents a valuable resource for researchers…
Artificial intelligence (AI) is now ubiquitous in our lives, and we regularly experience its decisions. Yet, the general public has very little knowledge about how it works, its use of data, its lack of objectivity, and its fallibility. In…
Designing Conversational AI systems to support older adults requires more than usability and reliability, it also necessitates robustness in handling conversational breakdowns. In this study, we investigate how older adults navigate and…
Communication plays a major role in social systems. Effective communications, which requires transmission of the messages between individuals without disruptions or noise, can be a powerful tool to deliver intended impact. Language and…
Generative artificial intelligence (AI) is increasingly integrated into the online platforms where humans exchange opinions; large language models (LLMs) now polish users' posts on LinkedIn and provide context for content shared on X. While…
Advances in artificial intelligence (AI), together with persistent gaps in access to reliable emotional support, have positioned AI as an increasingly prominent source of emotional assistance. However, most AI-based emotional support…
AI is increasingly used to scale collective decision-making, but far less attention has been paid to how such systems can support procedural legitimacy, particularly the conditions shaping losers' consent: whether participants who do not…