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The increasing capability of Large Language Models to act as human-like social agents raises two important questions in the area of opinion dynamics. First, whether these agents can generate effective arguments that could be injected into…
Digital deliberation has expanded democratic participation, yet challenges remain. This includes processing information at scale, moderating discussions, fact-checking, or attracting people to participate. Recent advances in artificial…
Bridging content that brings together individuals with opposing viewpoints on social media remains elusive, overshadowed by echo chambers and toxic exchanges. We propose that algorithmic curation could surface such content by considering…
Objective: Domestic abuse cases have risen significantly over the last four years, in part due to the COVID-19 pandemic and the challenges for victims and survivors in accessing support. In this study, we investigate the role that chatbots…
Socially fluent agentic AI can now participate in online interaction in ways that resemble ordinary human conversation, potentially weakening people's ability to infer who is human from conversational signals alone. We tested this…
Large language model behavior is shaped by the language of those with whom they interact. This capacity and their increasing prevalence online portend that they will intentionally or unintentionally "program" one another and form emergent…
This study integrates critical AI scholarship with relational communication theories to explain how AI language modifications shape the quality of government-citizen communication. Distinguishing between informational-cognitive quality…
As AI grows more powerful, it will increasingly shape how we understand the world. But with this influence comes the risk of amplifying misinformation and deepening social divides-especially on consequential topics where factual accuracy…
Older adults have increasingly turned to conversational AI as a source of emotional support. However, little is known about how emotionally supportive interactions are experienced in everyday use, particularly when AI systems limit,…
Following the recent release of various Artificial Intelligence (AI) based Conversation Agents (CAs), adolescents are increasingly using CAs for interactive knowledge discovery on sensitive topics, including mental and sexual health topics.…
Artificial Intelligence is one of the most significant and prominent technological innovations which has reshaped all aspects of human life on the lines of ease from magnitudes like shopping, data collection, driving, everyday life, medical…
Conversational AI systems are increasingly being used in place of traditional search engines to help users complete information-seeking tasks. This has raised concerns in the political domain, where biased or hallucinated outputs could…
Polarization is implicated in the erosion of democracy and the progression to violence, which makes the polarization properties of large algorithmic content selection systems (recommender systems) a matter of concern for peace and security.…
Incivility remains a major challenge for online discussion platforms, to such an extent that even conversations between well-intentioned users can often derail into uncivil behavior. Traditionally, platforms have relied on moderators to --…
The rapid advancement of large language models (LLMs) has opened new possibilities for AI for good applications. As LLMs increasingly mediate online communication, their potential to foster empathy and constructive dialogue becomes an…
The evolution of digital communication systems and the designs of online platforms have inadvertently facilitated the subconscious propagation of toxic behavior. Giving rise to reactive responses to toxic behavior. Toxicity in online…
Social media platforms have become critical infrastructures for public communication, where large-scale interaction can both support socially beneficial collective pressure and amplify polarization and conflict. While opinion-dynamics…
Divisiveness appears to be increasing in much of the world, leading to concern about political violence and a decreasing capacity to collaboratively address large-scale societal challenges. In this working paper we aim to articulate an…
The strength of democracy lies in the free and equal exchange of diverse viewpoints. Living up to this ideal at scale faces inherent tensions: broad participation, meaningful deliberation, and political equality often trade off with one…
As large language models (LLMs) become increasingly integrated into online platforms and digital communication spaces, their potential to influence public discourse - particularly in contentious areas like climate change - requires…