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Now that AI-driven moderation has become pervasive in everyday life, we often hear claims that "the AI is biased". While this is often said jokingly, the light-hearted remark reflects a deeper concern. How can we be certain that an online…
Humans strive to design safe AI systems that align with our goals and remain under our control. However, as AI capabilities advance, we face a new challenge: the emergence of deeper, more persistent relationships between humans and AI…
Individuals are turning to increasingly anthropomorphic, general-purpose chatbots for AI companionship, rather than roleplay-specific platforms. However, not much is known about how individuals perceive and conduct their relationships with…
Cognitive health in older adults presents a growing challenge. Although conversational interventions show feasibility in improving cognitive wellness, human caregiver resources remain overloaded. AI-based chatbots have shown promise, yet…
Joint narratives are often used in the context of reconciliation interventions for people in social conflict situations, which arise, for example, due to ethnic or religious differences. The interventions aim to encourage a change in…
Deepfakes are synthetic content generated using advanced deep learning and AI technologies. The advancement of technology has created opportunities for anyone to create and share deepfakes much easier. This may lead to societal concerns…
Goal-oriented conversational agents are becoming prevalent in our daily lives. For these systems to engage users and achieve their goals, they need to exhibit appropriate social behavior as well as provide informative replies that guide…
Clinical psychology students frequently report feeling underprepared for the interpersonal demands of therapeutic work, highlighting the need for accessible opportunities to practise core counselling skills before seeing real clients.…
Successful deployment of artificial intelligence (AI) in various settings has led to numerous positive outcomes for individuals and society. However, AI systems have also been shown to harm parts of the population due to biased predictions.…
As people increasingly seek emotional support and companionship from AI chatbots, understanding how such interactions impact mental well-being becomes critical. We conducted a four-week randomized controlled experiment (n=981, >300k…
This chapter explores the influence of Artificial Intelligence (AI) on digital democracy, focusing on four main areas: citizenship, participation, representation, and the public sphere. It traces the evolution from electronic to virtual and…
Most online information sources are text-based and in Western Languages like English. However, many new and first time users of the Internet are in contexts with low English proficiency and are unable to access vital information online.…
In this paper, we elaborate on how AI can support diversity and inclusion and exemplify research projects conducted in that direction. We start by looking at the challenges and progress in making large language models (LLMs) more…
Humans use language to accomplish a wide variety of tasks - asking for and giving advice being one of them. In online advice forums, advice is mixed in with non-advice, like emotional support, and is sometimes stated explicitly, sometimes…
Social bots play a significant role in many online social networks (OSN) as they imitate human behavior. This fact raises difficult questions about their capabilities and potential risks. Given the recent advances in Generative AI (GenAI),…
As the permeability of AI systems in interpersonal domains like the home expands, their technical capabilities of generating explanations are required to be aligned with user expectations for transparency and reasoning. This paper presents…
Understanding toxicity in user conversations is undoubtedly an important problem. Addressing "covert" or implicit cases of toxicity is particularly hard and requires context. Very few previous studies have analysed the influence of…
Artificial Intelligence (AI) systems are increasingly used in high-stakes domains of our life, increasing the need to explain these decisions and to make sure that they are aligned with how we want the decision to be made. The field of…
With the explosive growth of online social media, the ancient problem of information disorders interfering with news diffusion has surfaced with a renewed intensity threatening our democracies, public health, and news outlets' credibility.…
After the pandemic, artificial intelligence (AI) powered support for mental health care has become increasingly important. The breadth and complexity of significant challenges required to provide adequate care involve: (a) Personalized…