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Automatic psychological counseling requires mass of professional knowledge that can be found in online counseling forums. Motivated by this, we propose K-ESConv, a novel prompt learning based knowledge injection method for emotional support…

Computation and Language · Computer Science 2023-12-19 Wei Chen , Gang Zhao , Xiaojin Zhang , Xiang Bai , Xuanjing Huang , Zhongyu Wei

This paper proposes to refer to the field of software engineering related to the life cycle of dialogue systems as Dialogue Systems Engineering, and surveys this field while also discussing its future directions. With the advancement of…

Software Engineering · Computer Science 2025-08-05 Mikio Nakano , Hironori Takeuchi , Sadahiro Yoshikawa , Yoichi Matsuyama , Kazunori Komatani

In this paper, a novel Generation-Evaluation framework is developed for multi-turn conversations with the objective of letting both participants know more about each other. For the sake of rational knowledge utilization and coherent…

Computation and Language · Computer Science 2019-06-04 Siqi Bao , Huang He , Fan Wang , Rongzhong Lian , Hua Wu

Current Spoken Dialogue Systems (SDSs) often serve as passive listeners that respond only after receiving user speech. To achieve human-like dialogue, we propose a novel future prediction architecture that allows an SDS to anticipate future…

Human-Computer Interaction · Computer Science 2024-12-19 Yuanchao Li , Koji Inoue , Leimin Tian , Changzeng Fu , Carlos Ishi , Hiroshi Ishiguro , Tatsuya Kawahara , Catherine Lai

Existing studies in dialogue system research mostly treat task-oriented dialogue and chit-chat as separate domains. Towards building a human-like assistant that can converse naturally and seamlessly with users, it is important to build a…

Computation and Language · Computer Science 2022-05-12 Zhiyu Chen , Bing Liu , Seungwhan Moon , Chinnadhurai Sankar , Paul Crook , William Yang Wang

Task-oriented dialogue systems (TODS) are continuing to rise in popularity as various industries find ways to effectively harness their capabilities, saving both time and money. However, even state-of-the-art TODS are not yet reaching their…

Computation and Language · Computer Science 2022-09-07 Ryan Fellows , Hisham Ihshaish , Steve Battle , Ciaran Haines , Peter Mayhew , J. Ignacio Deza

Automated dialogue systems are important applications of artificial intelligence, and traditional systems struggle to understand user emotions and provide empathetic feedback. This study integrates emotional intelligence technology into…

Artificial Intelligence · Computer Science 2024-04-30 Jin Wang , JinFei Wang , Shuying Dai , Jiqiang Yu , Keqin Li

Two types of knowledge, triples from knowledge graphs and texts from documents, have been studied for knowledge aware open-domain conversation generation, in which graph paths can narrow down vertex candidates for knowledge selection…

Artificial Intelligence · Computer Science 2019-09-04 Zhibin Liu , Zheng-Yu Niu , Hua Wu , Haifeng Wang

LLMs are frequently used tools for conversational generation. Without additional information LLMs can generate lower quality responses due to lacking relevant content and hallucinations, as well as the perception of poor emotional…

Computation and Language · Computer Science 2024-10-22 Alex Clay , Ernesto Jiménez-Ruiz

Grounding dialogue system with external knowledge is a promising way to improve the quality of responses. Most existing works adopt knowledge graphs (KGs) as the external resources, paying attention to the contribution of entities in the…

Computation and Language · Computer Science 2022-07-19 Kexin Wang , Zhixu Li , Jiaan Wang , Jianfeng Qu , Ying He , An Liu , Lei Zhao

In a conversational system, dynamically generating follow-up questions based on context can help users explore information and provide a better user experience. Humans are usually able to ask questions that involve some general life…

Artificial Intelligence · Computer Science 2025-06-30 Jianyu Liu , Yi Huang , Sheng Bi , Junlan Feng , Guilin Qi

To build a conversational agent that interacts fluently with humans, previous studies blend knowledge or personal profile into the pre-trained language model. However, the model that considers knowledge and persona at the same time is still…

Computation and Language · Computer Science 2023-01-09 Jungwoo Lim , Myunghoon Kang , Yuna Hur , Seungwon Jung , Jinsung Kim , Yoonna Jang , Dongyub Lee , Hyesung Ji , Donghoon Shin , Seungryong Kim , Heuiseok Lim

When individuals engage in spoken discourse, various phenomena can be observed that differ from those that are apparent in text-based conversation. While written communication commonly uses a question mark to denote a query, in spoken…

Computation and Language · Computer Science 2023-08-08 Tomoya Mizumoto , Takato Yamazaki , Katsumasa Yoshikawa , Masaya Ohagi , Toshiki Kawamoto , Toshinori Sato

Knowledge-based, open-domain dialogue generation aims to build chit-chat systems that talk to humans using mined support knowledge. Many types and sources of knowledge have previously been shown to be useful as support knowledge. Even in…

Computation and Language · Computer Science 2025-05-19 Xiangci Li , Linfeng Song , Lifeng Jin , Haitao Mi , Jessica Ouyang , Dong Yu

Existing conversational models are handled by a database(DB) and API based systems. However, very often users' questions require information that cannot be handled by such systems. Nonetheless, answers to these questions are available in…

Computation and Language · Computer Science 2023-04-03 Raja Kumar

Storytelling and narrative are fundamental to human experience, intertwined with our social and cultural engagement. As such, researchers have long attempted to create systems that can generate stories automatically. In recent years,…

Computation and Language · Computer Science 2023-09-13 Yuxin Wang , Jieru Lin , Zhiwei Yu , Wei Hu , Börje F. Karlsson

This paper presents 'SimpleDS', a simple and publicly available dialogue system trained with deep reinforcement learning. In contrast to previous reinforcement learning dialogue systems, this system avoids manual feature engineering by…

Artificial Intelligence · Computer Science 2021-05-10 Heriberto Cuayáhuitl

Knowledge-enhanced neural machine reasoning has garnered significant attention as a cutting-edge yet challenging research area with numerous practical applications. Over the past few years, plenty of studies have leveraged various forms of…

Artificial Intelligence · Computer Science 2023-02-08 Tanmoy Chowdhury , Chen Ling , Xuchao Zhang , Xujiang Zhao , Guangji Bai , Jian Pei , Haifeng Chen , Liang Zhao

We propose novel AI-empowered chat bots for learning as conversation where a user does not read a passage but gains information and knowledge through conversation with a teacher bot. Our information-acquisition-oriented dialogue system…

Computation and Language · Computer Science 2022-05-31 Pengshan Cai , Hui Wan , Fei Liu , Mo Yu , Hong Yu , Sachindra Joshi

The performance of task-oriented dialogue models is strongly tied to how well they track dialogue states, which records and updates user information across multi-turn interactions. However, current multi-domain DST encounters two key…

Computation and Language · Computer Science 2026-03-12 Haoxiang Su , Ruiyu Fang , Liting Jiang , Xiaomeng Huang , Shuangyong Song
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