Related papers: PoKE: Prior Knowledge Enhanced Emotional Support C…
The prevalence of mental disorders has become a significant issue, leading to the increased focus on Emotional Support Conversation as an effective supplement for mental health support. Existing methods have achieved compelling results,…
Emotional Support Conversation (ESC) plays a vital role in alleviating psychological stress and providing emotional value through dialogue. While recent studies have largely focused on data augmentation and synthetic corpus construction,…
Unlike empathetic dialogues, the system in emotional support conversations (ESC) is expected to not only convey empathy for comforting the help-seeker, but also proactively assist in exploring and addressing their problems during the…
Emotional support is a crucial ability for many conversation scenarios, including social interactions, mental health support, and customer service chats. Following reasonable procedures and using various support skills can help to…
Emotional support conversation (ESC) aims to provide emotional support (ES) to improve one's mental state. Existing works stay at fitting grounded responses and responding strategies (e.g., question), which ignore the effect on ES and lack…
Emotional Support Conversations (ESC) are crucial for providing empathy, validation, and actionable guidance to individuals in distress. However, existing definitions of the ESC task oversimplify the structure of supportive responses,…
Emotional Support Conversation aims at reducing the seeker's emotional distress through supportive response. Existing approaches have two limitations: (1) They ignore the emotion causes of the distress, which is important for fine-grained…
Existing emotional support conversation (ESC) systems mainly rely on end-to-end response generation or coarse strategy supervision, offering limited interpretability and little support for systematic skill improvement. We propose…
Emotional Support Conversation (ESC) aims to assist individuals experiencing distress by generating empathetic and supportive dialogue. While prior work typically assumes that each supporter turn corresponds to a single strategy, real-world…
Emotional support conversation (ESC) aims to alleviate distress through empathetic dialogue, yet large language models (LLMs) face persistent challenges in delivering effective ESC due to low accuracy in strategy planning. Moreover, there…
Recent advances in Emotional Support Conversation (ESC) have improved emotional support generation by fine-tuning Large Language Models (LLMs) via Supervised Fine-Tuning (SFT). However, common psychological errors still persist. While…
Emotional Support Conversation (ESC) is a typical dialogue that can effectively assist the user in mitigating emotional pressures. However, owing to the inherent subjectivity involved in analyzing emotions, current non-artificial…
Emotional Support Conversation (ESC) is a task aimed at alleviating individuals' emotional distress through daily conversation. Given its inherent complexity and non-intuitive nature, ESConv dataset incorporates support strategies to…
Eliciting knowledge from pre-trained language models via prompt-based learning has shown great potential in many natural language processing tasks. Whereas, the applications for more complex tasks such as event extraction are less studied…
Emotional Support Conversation (ESC) aims to alleviate individual emotional distress by generating empathetic responses. However, existing methods face challenges in effectively supporting deep contextual understanding. To address this…
Emotion Support Conversation (ESC) is a crucial application, which aims to reduce human stress, offer emotional guidance, and ultimately enhance human mental and physical well-being. With the advancement of Large Language Models (LLMs),…
As the use of interactive machines grow, the task of Emotion Recognition in Conversation (ERC) became more important. If the machine-generated sentences reflect emotion, more human-like sympathetic conversations are possible. Since emotion…
Emotional Support Conversation (ESC) systems are pivotal in providing empathetic interactions, aiding users through negative emotional states by understanding and addressing their unique experiences. In this paper, we tackle two key…
Emotional Support Conversation requires not only affective expression but also grounded instrumental support to provide trustworthy guidance. However, existing ESC systems and benchmarks largely focus on affective support in text-only…
Applying existing methods to emotional support conversation -- which provides valuable assistance to people who are in need -- has two major limitations: (a) they generally employ a conversation-level emotion label, which is too…