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Recent advances in natural language processing and machine learning have led to the development of chatbot models, such as ChatGPT, that can engage in conversational dialogue with human users. However, the ability of these models to…
Generative AI chatbots have proven surprisingly effective at persuading people to change their beliefs and attitudes in lab settings. However, the practical implications of these findings are not yet clear. In this work, we explore the…
Politically sensitive topics are still a challenge for open-domain chatbots. However, dealing with politically sensitive content in a responsible, non-partisan, and safe behavior way is integral for these chatbots. Currently, the main…
AI chatbots are an emerging security attack vector, vulnerable to threats such as prompt injection, and rogue chatbot creation. When deployed in domains such as corporate security policy, they could be weaponized to deliver guidance that…
Moderating offensive, hateful, and toxic language has always been an important but challenging topic in the domain of safe use in NLP. The emerging large language models (LLMs), such as ChatGPT, can potentially further accentuate this…
User-configured chatbots built on top of large language models are increasingly available through centralized marketplaces such as OpenAI's GPT Store. While these platforms enforce usage policies intended to prevent harmful or inappropriate…
Previous researches on dialogue system assessment usually focus on the quality evaluation (e.g. fluency, relevance, etc) of responses generated by the chatbots, which are local and technical metrics. For a chatbot which responds to millions…
Despite remarkable advances that large language models have achieved in chatbots, maintaining a non-toxic user-AI interactive environment has become increasingly critical nowadays. However, previous efforts in toxicity detection have been…
Chatbots, the common moniker for collaborative assistants, are Artificial Intelligence (AI) software that enables people to naturally interact with them to get tasks done. Although chatbots have been studied since the dawn of AI, they have…
As artificial intelligence technology continues to advance, chatbots are becoming increasingly powerful. Among them, ChatGPT, launched by OpenAI, has garnered widespread attention globally due to its powerful natural language processing…
Task-based chatbots are software, typically embedded in real-world applications, that assist users in completing tasks through a conversational interface. As chatbots are gaining popularity, effectively assessing their quality has become…
Models trained on large unlabeled corpora of human interactions will learn patterns and mimic behaviors therein, which include offensive or otherwise toxic behavior and unwanted biases. We investigate a variety of methods to mitigate these…
Real-time toxicity detection in online environments poses a significant challenge, due to the increasing prevalence of social media and gaming platforms. We introduce ToxBuster, a simple and scalable model that reliably detects toxic…
AI-powered coding assistant tools have revolutionized the software engineering ecosystem. However, prior work has demonstrated that these tools are vulnerable to poisoning attacks. In a poisoning attack, an attacker intentionally injects…
Conversation agents, commonly referred to as chatbots, are increasingly deployed in many domains to allow people to have a natural interaction while trying to solve a specific problem. Given their widespread use, it is important to provide…
Chatbots are one class of intelligent, conversational software agents activated by natural language input (which can be in the form of text, voice, or both). They provide conversational output in response, and if commanded, can sometimes…
Objective: Domestic abuse cases have risen significantly over the last four years, in part due to the COVID-19 pandemic and the challenges for victims and survivors in accessing support. In this study, we investigate the role that chatbots…
We administer a Turing Test to AI Chatbots. We examine how Chatbots behave in a suite of classic behavioral games that are designed to elicit characteristics such as trust, fairness, risk-aversion, cooperation, \textit{etc.}, as well as how…
Rises in the number of animal abuse cases are reported around the world. While chatbots have been effective in influencing their users' perceptions and behaviors, little if any research has hitherto explored the design of chatbots that…
As chatbots are becoming increasingly popular, we often wonder what users perceive as natural and socially accepted manners of interacting with them. Some researchers maintain that humans should avoid engaging in emotional conversations…