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The study illustrates a first step towards an ongoing work aimed at developing a dataset of dialogues potentially useful for customer service conversation management between humans and AI chatbots. The approach exploits ChatGPT 3.5 to…

Human-Computer Interaction · Computer Science 2025-01-03 Alfredo Cuzzocrea , Giovanni Pilato , Pablo Garcia Bringas

Many organisations pursue digital transformation to enhance operational efficiency, reduce manual efforts, and optimise processes by automation and digital tools. To achieve this, a comprehensive understanding of their unique needs is…

Human-Computer Interaction · Computer Science 2025-11-06 Jiawei Zheng , Gokcen Yilmaz , Ji Han , Saeema Ahmed-Kristensen

Moving to a new culture and adapting to a new life, as an international student, can be a stressful experience. In the US, international students face unique overlapping challenges, yet the current support ecosystem, including university…

Human-Computer Interaction · Computer Science 2026-05-15 Laleh Nourian , Anisa Callis , Stephanie Patterson , Jadeline Miao , Jamison Heard , Garreth W. Tigwell

The increasing adoption of technology to augment or even replace traditional face-to-face learning has led to the development of a myriad of tools and platforms aimed at engaging the students and facilitating the teacher's ability to…

Computation and Language · Computer Science 2020-11-25 Jernej Vivod

As chatbots continue to evolve toward human-like, real-world, interactions, multimodality remains an active area of research and exploration. So far, efforts to integrate multimodality into chatbots have primarily focused on image-centric…

Computation and Language · Computer Science 2025-06-03 Jihyoung Jang , Minwook Bae , Minji Kim , Dilek Hakkani-Tur , Hyounghun Kim

Driven by ongoing improvements in machine learning, chatbots have increasingly grown from experimental interface prototypes to reliable and robust tools for process automation. Building on these advances, companies have identified various…

Human-Computer Interaction · Computer Science 2023-02-02 Alessandro Casadei , Stephan Schlögl , Markus Bergmann

The unequal distribution of educational opportunities carries the risk of having a long-term negative impact on general social peace, a country's economy and basic democratic structures. In contrast to this observable development is the…

Computers and Society · Computer Science 2024-12-24 Stefan Pietrusky

In November 2022, OpenAI has introduced ChatGPT, a chatbot based on supervised and reinforcement learning. Not only can it answer questions emulating human-like responses, but it can also generate code from scratch or complete coding…

Human-Computer Interaction · Computer Science 2024-02-01 Dan-Matei Popovici

The rise of online programming education has necessitated more effective, personalized interactions, a gap that PythonPal aims to fill through its innovative learning system integrated with a chatbot. This research delves into PythonPal's…

Human-Computer Interaction · Computer Science 2025-03-24 Sirinda Palahan

The widespread availability of large language models (LLMs), such as ChatGPT, has significantly impacted education, raising both opportunities and challenges. Students can frequently interact with LLM-powered, interactive learning tools,…

Artificial Intelligence · Computer Science 2026-03-06 Hunter McNichols , Fareya Ikram , Andrew Lan

Chatbots have long been explored as tools to support learning, and recent advances in large language models have significantly expanded the availability of platforms for educators to author AI tutoring chatbots. Yet effective authorship…

Human-Computer Interaction · Computer Science 2026-05-19 Miina Koyama , Ruiwei Xiao , John Stamper

This study has proposed an E-textbook platform, MetaCQ, which integrates ITS and OLM to enable users to monitor their study progress. The platform adopts a chatbot to generate MCQs and manage learners' study data and their learning model.…

Human-Computer Interaction · Computer Science 2025-12-02 Beier Wang , Xueting Huang

The use of AI assistants, along with the challenges they present, has sparked significant debate within the community of computer science education. While these tools demonstrate the potential to support students' learning and instructors'…

Human-Computer Interaction · Computer Science 2023-11-14 Tianjia Wang , Daniel Vargas-Díaz , Chris Brown , Yan Chen

The integration of AI chatbots into educational settings has opened new pathways for transforming teaching and learning, offering enhanced support to both educators and learners. This study investigates the design and application of an AI…

Since its launch in late 2022, ChatGPT has ignited widespread interest in Large Language Models (LLMs) and broader Artificial Intelligence (AI) solutions. As this new wave of AI permeates various sectors of society, we are continually…

Computers and Society · Computer Science 2025-09-18 Juho Vepsäläinen , Petri Juntunen

Chatbot is a technology that is used to mimic human behavior using natural language. There are different types of Chatbot that can be used as conversational agent in various business domains in order to increase the customer service and…

Computation and Language · Computer Science 2020-07-09 Nazakat Ali

Chatbots' role in fostering self-reflection is now widely recognized, especially in inducing users' behavior change. While the benefits of 24/7 availability, scalability, and consistent responses have been demonstrated in contexts such as…

Human-Computer Interaction · Computer Science 2024-05-27 Riku Arakawa , Hiromu Yakura

Chatbots are one class of intelligent, conversational software agents activated by natural language input (which can be in the form of text, voice, or both). They provide conversational output in response, and if commanded, can sometimes…

Computers and Society · Computer Science 2017-04-18 Nicole M. Radziwill , Morgan C. Benton

ChatGPT and Bard are AI chatbots based on Large Language Models (LLM) that are slated to promise different applications in diverse areas. In education, these AI technologies have been tested for applications in assessment and teaching. In…

Computation and Language · Computer Science 2023-05-11 Abdolvahab Khademi

This research explores the integration of chatbot technology powered by GPT-3.5 and GPT-4 Turbo into higher education to enhance internationalization and leverage digital transformation. It delves into the design, implementation, and…

Computers and Society · Computer Science 2024-03-25 Achraf Hsain , Hamza El Housni