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Trust and reliance are often treated as coupled constructs in human-AI interaction research, with the assumption that calibrating trust will lead to appropriate reliance. We challenge this assumption in educational contexts, where students…

Human-Computer Interaction · Computer Science 2026-01-26 Olivia Pal , Veda Duddu , Agam Goyal , Drishti Goel , Koustuv Saha

AI systems have been known to amplify biases in real-world data. Explanations may help human-AI teams address these biases for fairer decision-making. Typically, explanations focus on salient input features. If a model is biased against…

Artificial Intelligence · Computer Science 2024-04-10 Navita Goyal , Connor Baumler , Tin Nguyen , Hal Daumé

Advances in machine learning have created new opportunities to develop artificial intelligence (AI)-based clinical decision support systems using past clinical data and improve diagnosis decisions in life-threatening illnesses such breast…

Human-Computer Interaction · Computer Science 2024-12-17 Olya Rezaeian , Onur Asan , Alparslan Emrah Bayrak

As AI chatbots become integrated in education, students are turning to these systems for guidance, feedback, and information. However, the anthropomorphic characteristics of these chatbots create ambiguity over whether students develop…

Computers and Society · Computer Science 2025-12-24 Griffin Pitts , Sanaz Motamedi

A current concern in the field of Artificial Intelligence (AI) is to ensure the trustworthiness of AI systems. The development of explainability methods is one prominent way to address this, which has often resulted in the assumption that…

Human-Computer Interaction · Computer Science 2023-12-05 Roel Visser , Tobias M. Peters , Ingrid Scharlau , Barbara Hammer

In an era increasingly dominated by digital platforms, the spread of misinformation poses a significant challenge, highlighting the need for solutions capable of assessing information veracity. Our research contributes to the field of…

Computation and Language · Computer Science 2024-10-22 Darius Feher , Abdullah Khered , Hao Zhang , Riza Batista-Navarro , Viktor Schlegel

As machine learning black boxes are increasingly being deployed in critical domains such as healthcare and criminal justice, there has been a growing emphasis on developing techniques for explaining these black boxes in a human…

Artificial Intelligence · Computer Science 2019-11-18 Himabindu Lakkaraju , Osbert Bastani

Human trust in automation plays an essential role in interactions between humans and automation. While a lack of trust can lead to a human's disuse of automation, over-trust can result in a human trusting a faulty autonomous system which…

Human-Computer Interaction · Computer Science 2023-04-17 Kumar Akash , Griffon McMahon , Tahira Reid , Neera Jain

AI-based tools that mediate, enhance or generate parts of video communication may interfere with how people evaluate trustworthiness and credibility. In two preregistered online experiments (N = 2,000), we examined whether AI-mediated video…

Human-Computer Interaction · Computer Science 2026-03-20 Nelson Navajas Fernández , Jeffrey T. Hancock , Maurice Jakesch

This study presents a novel framework for counterfactual user behavior forecasting that combines structural causal models with transformer-based generative artificial intelligence. To model fictitious situations, the method creates causal…

Machine Learning · Computer Science 2025-11-12 Dharmateja Priyadarshi Uddandarao , Ravi Kiran Vadlamani

As machine learning models are increasingly used in critical decision-making settings (e.g., healthcare, finance), there has been a growing emphasis on developing methods to explain model predictions. Such \textit{explanations} are used to…

Machine Learning · Computer Science 2021-06-29 Dylan Slack , Sophie Hilgard , Sameer Singh , Himabindu Lakkaraju

Trust biases how users rely on AI recommendations in AI-assisted decision-making tasks, with low and high levels of trust resulting in increased under- and over-reliance, respectively. We propose that AI assistants should adapt their…

Human-Computer Interaction · Computer Science 2026-01-27 Tejas Srinivasan , Jesse Thomason

This study investigated whether human trust in a social robot with anthropomorphic physicality is similar to that in an AI agent or in a human in order to clarify how anthropomorphic physicality influences human trust in an agent. We…

Human-Computer Interaction · Computer Science 2023-04-05 Akihiro Maehigashi , Takahiro Tsumura , Seiji Yamada

To benefit from AI advances, users and operators of AI systems must have reason to trust it. Trust arises from multiple interactions, where predictable and desirable behavior is reinforced over time. Providing the system's users with some…

Artificial Intelligence · Computer Science 2022-01-27 Stephanie Galaitsi , Benjamin D. Trump , Jeffrey M. Keisler , Igor Linkov , Alexander Kott

As AI systems advance beyond human capabilities, scalable oversight becomes critical: how can we supervise AI that exceeds our abilities? A key challenge is that human evaluators may form incorrect beliefs about AI behavior in complex…

Artificial Intelligence · Computer Science 2025-10-22 Leon Lang , Patrick Forré

The ability of autonomous systems to provide explanations is important for supporting transparency and aiding the development of (appropriate) trust. Prior work has defined a mechanism for Belief-Desire-Intention (BDI) agents to be able to…

Artificial Intelligence · Computer Science 2026-02-17 Michael Winikoff

Counterfactual explanations (CFEs) are a popular approach in explainable artificial intelligence (xAI), highlighting changes to input data necessary for altering a model's output. A CFE can either describe a scenario that is better than the…

Artificial Intelligence · Computer Science 2023-10-26 Ulrike Kuhl , André Artelt , Barbara Hammer

Building trust in AI-based systems is deemed critical for their adoption and appropriate use. Recent research has thus attempted to evaluate how various attributes of these systems affect user trust. However, limitations regarding the…

Human-Computer Interaction · Computer Science 2022-04-29 Michaela Benk , Suzanne Tolmeijer , Florian von Wangenheim , Andrea Ferrario

The increasing use of machine learning in practice and legal regulations like EU's GDPR cause the necessity to be able to explain the prediction and behavior of machine learning models. A prominent example of particularly intuitive…

Machine Learning · Computer Science 2020-01-28 André Artelt , Barbara Hammer

Recent advances in AI has made automated analysis of complex media content at scale possible while generating actionable insights regarding character representation along such dimensions as gender and age. Past works focused on quantifying…

Human-Computer Interaction · Computer Science 2025-08-28 Evdoxia Taka , Debadyuti Bhattacharya , Joanne Garde-Hansen , Sanjay Sharma , Tanaya Guha