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Conversational recommender systems (CRSs) are able to elicit user preferences through multi-turn dialogues. They typically incorporate external knowledge and pre-trained language models to capture the dialogue context. Most CRS approaches,…

Information Retrieval · Computer Science 2024-09-18 Xiaoyu Zhang , Ruobing Xie , Yougang Lyu , Xin Xin , Pengjie Ren , Mingfei Liang , Bo Zhang , Zhanhui Kang , Maarten de Rijke , Zhaochun Ren

Recent progress on neural approaches for language processing has triggered a resurgence of interest on building intelligent open-domain chatbots. However, even the state-of-the-art neural chatbots cannot produce satisfying responses for…

Computation and Language · Computer Science 2022-08-10 Behnam Hedayatnia , Di Jin , Yang Liu , Dilek Hakkani-Tur

The performance of ChatGPT\copyright{} and other LLMs has improved tremendously, and in online environments, they are increasingly likely to be used in a wide variety of situations, such as ChatBot on web pages, call center operations using…

Human-Computer Interaction · Computer Science 2025-02-19 Hiroki Tanioka , Tetsushi Ueta , Masahiko Sano

Social chatbots have become essential intelligent companions in daily scenarios ranging from emotional support to personal interaction. However, conventional chatbots with passive response mechanisms usually rely on users to initiate or…

Artificial Intelligence · Computer Science 2025-04-30 Zihan Niu , Zheyong Xie , Shaosheng Cao , Chonggang Lu , Zheyu Ye , Tong Xu , Zuozhu Liu , Yan Gao , Jia Chen , Zhe Xu , Yi Wu , Yao Hu

Statistical spoken dialogue systems usually rely on a single- or multi-domain dialogue model that is restricted in its capabilities of modelling complex dialogue structures, e.g., relations. In this work, we propose a novel dialogue model…

Computation and Language · Computer Science 2019-01-09 Stefan Ultes , Paweł\ Budzianowski , Iñigo Casanueva , Lina Rojas-Barahona , Bo-Hsiang Tseng , Yen-Chen Wu , Steve Young , Milica Gašić

While there have been significant advances in de-tecting emotions in text, in the field of utter-ance-level emotion recognition (ULER), there are still many problems to be solved. In this paper, we address some challenges in ULER in dialog…

Computation and Language · Computer Science 2020-02-19 QingBiao Li , ChunHua Wu , KangFeng Zheng , Zhe Wang

When engaging in conversations, dialogue agents in a virtual simulation environment may exhibit their own emotional states that are unrelated to the immediate conversational context, a phenomenon known as self-emotion. This study explores…

Multiagent Systems · Computer Science 2024-08-06 Qiang Zhang , Jason Naradowsky , Yusuke Miyao

Despite the continuing efforts to improve the engagingness and consistency of chit-chat dialogue systems, the majority of current work simply focus on mimicking human-like responses, leaving understudied the aspects of modeling…

Computation and Language · Computer Science 2020-04-14 Qian Liu , Yihong Chen , Bei Chen , Jian-Guang Lou , Zixuan Chen , Bin Zhou , Dongmei Zhang

Empathetic and coherent responses are critical in auto-mated chatbot-facilitated psychotherapy. This study addresses the challenge of enhancing the emotional and contextual understanding of large language models (LLMs) in psychiatric…

Computation and Language · Computer Science 2025-03-12 Abdur Rasool , Muhammad Irfan Shahzad , Hafsa Aslam , Vincent Chan , Muhammad Ali Arshad

Developing an efficient retriever to retrieve knowledge from a large-scale knowledge base (KB) is critical for task-oriented dialogue systems to effectively handle localized and specialized tasks. However, widely used generative models such…

Computation and Language · Computer Science 2023-10-23 Weizhou Shen , Yingqi Gao , Canbin Huang , Fanqi Wan , Xiaojun Quan , Wei Bi

Empathetic response generation is a desirable aspect of conversational agents, crucial for facilitating engaging and emotionally intelligent multi-turn conversations between humans and machines. Leveraging large language models for this…

Computation and Language · Computer Science 2024-09-18 Ondrej Sotolar , Vojtech Formanek , Alok Debnath , Allison Lahnala , Charles Welch , Lucie FLek

Automatic translation systems offer a powerful solution to bridge language barriers in scenarios where participants do not share a common language. However, these systems can introduce errors leading to misunderstandings and conversation…

Computation and Language · Computer Science 2025-07-01 José Pombal , Sweta Agrawal , Patrick Fernandes , Emmanouil Zaranis , André F. T. Martins

This report presents a study on the emotional dialogue capability of ChatGPT, an advanced language model developed by OpenAI. The study evaluates the performance of ChatGPT on emotional dialogue understanding and generation through a series…

Computation and Language · Computer Science 2023-04-20 Weixiang Zhao , Yanyan Zhao , Xin Lu , Shilong Wang , Yanpeng Tong , Bing Qin

Emotion is intrinsic to humans and consequently emotion understanding is a key part of human-like artificial intelligence (AI). Emotion recognition in conversation (ERC) is becoming increasingly popular as a new research frontier in natural…

Computation and Language · Computer Science 2019-05-09 Soujanya Poria , Navonil Majumder , Rada Mihalcea , Eduard Hovy

In this paper, we present a hybrid model that combines a neural conversational model and a rule-based graph dialogue system that assists users in scheduling reminders through a chat conversation. The graph based system has high precision…

Computation and Language · Computer Science 2018-10-30 Aniruddha Tammewar , Monik Pamecha , Chirag Jain , Apurva Nagvenkar , Krupal Modi

Emotion detection in dialogues is challenging as it often requires the identification of thematic topics underlying a conversation, the relevant commonsense knowledge, and the intricate transition patterns between the affective states. In…

Computation and Language · Computer Science 2021-06-03 Lixing Zhu , Gabriele Pergola , Lin Gui , Deyu Zhou , Yulan He

Chatbot is a technology that is used to mimic human behavior using natural language. There are different types of Chatbot that can be used as conversational agent in various business domains in order to increase the customer service and…

Computation and Language · Computer Science 2020-07-09 Nazakat Ali

With a major focus on its history, difficulties, and promise, this research paper provides a thorough analysis of the chatbot technology environment as it exists today. It provides a very flexible chatbot system that makes use of…

Artificial Intelligence · Computer Science 2023-10-16 Shivom Aggarwal , Shourya Mehra , Pritha Mitra

The integration of dialogue interfaces in mobile devices has become ubiquitous, providing a wide array of services. As technology progresses, humanoid robots designed with human-like features to interact effectively with people are gaining…

Human-Computer Interaction · Computer Science 2025-01-14 Mohamed Ala Yahyaoui , Mouaad Oujabour , Leila Ben Letaifa , Amine Bohi

Social robots are expected to be a human labor support technology, and one application of them is an advertising medium in public spaces. When social robots provide information, such as recommended shops, adaptive communication according to…

Robotics · Computer Science 2022-06-07 Taichi Sakaguchi , Yuki Okafuji , Kohei Matsumura , Jun Baba , Junya Nakanishi