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Empathetic conversation is a crucial characteristic in daily conversations between individuals. Nowadays, Large Language models (LLMs) have shown outstanding performance in generating empathetic responses. Knowledge bases like COMET can…

Computation and Language · Computer Science 2024-12-10 Huiying Cao , Yiqun Zhang , Shi Feng , Xiaocui Yang , Daling Wang , Yifei Zhang

Integrating intelligent systems, such as robots, into dynamic group settings poses challenges due to the mutual influence of human behaviors and internal states. A robust representation of social interaction dynamics is essential for…

Human-Computer Interaction · Computer Science 2024-06-11 J. Taery Kim , Archit Naik , Isuru Jayarathne , Sehoon Ha , Jouh Yeong Chew

We study a symmetric collaborative dialogue setting in which two agents, each with private knowledge, must strategically communicate to achieve a common goal. The open-ended dialogue state in this setting poses new challenges for existing…

Computation and Language · Computer Science 2017-04-25 He He , Anusha Balakrishnan , Mihail Eric , Percy Liang

This paper introduces QAConv, a new question answering (QA) dataset that uses conversations as a knowledge source. We focus on informative conversations, including business emails, panel discussions, and work channels. Unlike open-domain…

Computation and Language · Computer Science 2022-04-18 Chien-Sheng Wu , Andrea Madotto , Wenhao Liu , Pascale Fung , Caiming Xiong

Social interactions promote well-being, yet barriers like geographic distance, time limitations, and mental health conditions can limit face-to-face interactions. Emotionally responsive AI systems, such as chatbots, offer new opportunities…

Human-Computer Interaction · Computer Science 2025-10-28 Mahnaz Roshanaei , Rezvaneh Rezapour , Magy Seif El-Nasr

Chatbots are expected to be knowledgeable across multiple domains, e.g. for daily chit-chat, exchange of information, and grounding in emotional situations. To effectively measure the quality of such conversational agents, a model-based…

Computation and Language · Computer Science 2022-12-20 Chen Zhang , Luis Fernando D'Haro , Qiquan Zhang , Thomas Friedrichs , Haizhou Li

Knowledge graphs can represent information about the real-world using entities and their relations in a structured and semantically rich manner and they enable a variety of downstream applications such as question-answering, recommendation…

Computation and Language · Computer Science 2023-05-16 Hanieh Khorashadizadeh , Nandana Mihindukulasooriya , Sanju Tiwari , Jinghua Groppe , Sven Groppe

Customer service is a setting that calls for empathy in live human agent responses. Recent advances have demonstrated how open-domain chatbots can be trained to demonstrate empathy when responding to live human utterances. We show that a…

Computation and Language · Computer Science 2021-01-06 Akshay Agarwal , Shashank Maiya , Sonu Aggarwal

Emotion recognition in conversation (ERC) has received much attention, lately, from researchers due to its potential widespread applications in diverse areas, such as health-care, education, and human resources. In this paper, we present…

Computation and Language · Computer Science 2019-09-02 Deepanway Ghosal , Navonil Majumder , Soujanya Poria , Niyati Chhaya , Alexander Gelbukh

Fact-based dialogue generation is a task of generating a human-like response based on both dialogue context and factual texts. Various methods were proposed to focus on generating informative words that contain facts effectively. However,…

Computation and Language · Computer Science 2020-05-11 Ryota Tanaka , Akinobu Lee

Accurate prediction of suitable discourse connectives (however, furthermore, etc.) is a key component of any system aimed at building coherent and fluent discourses from shorter sentences and passages. As an example, a dialog system might…

Computation and Language · Computer Science 2018-02-02 Eric Malmi , Daniele Pighin , Sebastian Krause , Mikhail Kozhevnikov

Knowledge graph-based dialogue systems can narrow down knowledge candidates for generating informative and diverse responses with the use of prior information, e.g., triple attributes or graph paths. However, most current knowledge graph…

Computation and Language · Computer Science 2020-04-21 Hongcai Xu , Junpeng Bao , Junqing Wang

We present QuAC, a dataset for Question Answering in Context that contains 14K information-seeking QA dialogs (100K questions in total). The dialogs involve two crowd workers: (1) a student who poses a sequence of freeform questions to…

Computation and Language · Computer Science 2018-08-29 Eunsol Choi , He He , Mohit Iyyer , Mark Yatskar , Wen-tau Yih , Yejin Choi , Percy Liang , Luke Zettlemoyer

This paper describes a new kind of knowledge representation and mining system which we are calling the Semantic Knowledge Graph. At its heart, the Semantic Knowledge Graph leverages an inverted index, along with a complementary uninverted…

Information Retrieval · Computer Science 2016-09-06 Trey Grainger , Khalifeh AlJadda , Mohammed Korayem , Andries Smith

We consider incorporating topic information into the sequence-to-sequence framework to generate informative and interesting responses for chatbots. To this end, we propose a topic aware sequence-to-sequence (TA-Seq2Seq) model. The model…

Computation and Language · Computer Science 2016-09-20 Chen Xing , Wei Wu , Yu Wu , Jie Liu , Yalou Huang , Ming Zhou , Wei-Ying Ma

Open-domain dialog systems (also known as chatbots) have increasingly drawn attention in natural language processing. Some of the recent work aims at incorporating affect information into sequence-to-sequence neural dialog modeling, making…

Computation and Language · Computer Science 2020-06-25 Yubo Xie , Ekaterina Svikhnushina , Pearl Pu

Emotions are an inherent part of human interactions, and consequently, it is imperative to develop AI systems that understand and recognize human emotions. During a conversation involving various people, a person's emotions are influenced…

Computation and Language · Computer Science 2022-05-06 Abhinav Joshi , Ashwani Bhat , Ayush Jain , Atin Vikram Singh , Ashutosh Modi

Automatically evaluating the quality of dialogue responses for unstructured domains is a challenging problem. Unfortunately, existing automatic evaluation metrics are biased and correlate very poorly with human judgements of response…

Computation and Language · Computer Science 2018-01-18 Ryan Lowe , Michael Noseworthy , Iulian V. Serban , Nicolas Angelard-Gontier , Yoshua Bengio , Joelle Pineau

The problem of building a coherent and non-monotonous conversational agent with proper discourse and coverage is still an area of open research. Current architectures only take care of semantic and contextual information for a given query…

Computation and Language · Computer Science 2025-04-22 Gaurav Kumar , Rishabh Joshi , Jaspreet Singh , Promod Yenigalla

Large Language Models are now key assistants in human decision-making processes. However, a common note always seems to follow: "LLMs can make mistakes. Be careful with important info." This points to the reality that not all outputs from…

Computation and Language · Computer Science 2025-05-16 Longchao Da , Parth Mitesh Shah , Kuan-Ru Liou , Jiaxing Zhang , Hua Wei