Related papers: Empathy-Centric Design At Scale
In the early stages of the design process, designers explore opportunities by discovering unmet needs and developing innovative concepts as potential solutions. From a human-centered design perspective, designers must develop empathy with…
Empathy is a vital factor that contributes to mutual understanding, and joint problem-solving. In recent years, a growing number of studies have recognized the benefits of empathy and started to incorporate empathy in conversational…
Empathetic Conversational Systems (ECS) are built to respond empathetically to the user's emotions and sentiments, regardless of the application domain. Current ECS studies evaluation approaches are restricted to offline evaluation…
Design Thinking workshops are used by companies to help generate new ideas for technologies and products by engaging subjects in exercises to understand their users' wants and become more empathetic towards their needs. The "aha moment"…
A key trait of daily conversations between individuals is the ability to express empathy towards others, and exploring ways to implement empathy is a crucial step towards human-like dialogue systems. Previous approaches on this topic mainly…
The first objective of this paper are to introduce a strong theoretical concept as a proposed model that visualizes the process of realizing empathy, based on the ample analysis of the collected work in the survey. Secondly, the intended…
As digital social platforms and mobile technologies are becoming more prevalent and robust, the use of Artificial Intelligence (AI) in facilitating human communication will grow. This, in turn, will pave the way for the development of…
Diversity-aware platform design is a paradigm that responds to the ethical challenges of existing social media platforms. Available platforms have been criticized for minimizing users' autonomy, marginalizing minorities, and exploiting…
The novel research area of computational empathy is in its infancy and moving towards developing methods and standards. One major problem is the lack of agreement on the evaluation of empathy in artificial interactive systems. Even though…
Software engineering (SE) requires developers to collaborate with stakeholders, and understanding their emotions and perspectives is often vital. Empathy is a concept characterising a person's ability to understand and share the feelings of…
Artificial intelligence (AI)-based computer perception (CP) technologies use mobile sensors to collect behavioral and physiological data for clinical decision-making. These tools can reshape how clinical knowledge is generated and…
Empathy plays a critical role in software engineering (SE), influencing collaboration, communication, and user-centred design. Although SE research has increasingly recognised empathy as a key human aspect, there remains no validated…
Empathy is widely used in many disciplines such as philosophy, sociology, psychology, health care. Ability to empathise with software end-users seems to be a vital skill software developers should possess. This is because engineering…
Participatory design initiatives, especially within the realm of digital civics, are often integrated and co-developed with the very citizens and communities they intend to assist. Digital civics research aims to create positive social…
Empathy has been discussed as a relevant human capability in software engineering, particularly in activities that require understanding users, stakeholders, and the societal implications of technological systems. This relevance becomes…
While novel social networks and emerging technologies help us transcend the spatial and temporal constraints inherent to in-person communication, the trade-off is a loss of natural expressivity. While empathetic interaction is already…
Children today encounter social issues -- climate change, conflict, inequality -- through digital technologies, and the design of that encounter shapes whether young people move toward lasting civic engagement or toward anxiety and…
In empathetic conversations, humans express their empathy to others with empathetic intents. However, most existing empathetic conversational methods suffer from a lack of empathetic intents, which leads to monotonous empathy. To address…
The popularity of accessibility research has grown recently, improving digital inclusion for people with disabilities. However, researchers, including those who have disabilities, have attempted to include people with disabilities in all…
Decision support tools enable improved decision-making for challenging decision problems by empowering stakeholders to process, analyze, visualize, and otherwise make sense of a variety of key factors. Their intentional design is a critical…