English

CEM: Commonsense-aware Empathetic Response Generation

Computation and Language 2023-02-02 v2 Artificial Intelligence

Abstract

A key trait of daily conversations between individuals is the ability to express empathy towards others, and exploring ways to implement empathy is a crucial step towards human-like dialogue systems. Previous approaches on this topic mainly focus on detecting and utilizing the user's emotion for generating empathetic responses. However, since empathy includes both aspects of affection and cognition, we argue that in addition to identifying the user's emotion, cognitive understanding of the user's situation should also be considered. To this end, we propose a novel approach for empathetic response generation, which leverages commonsense to draw more information about the user's situation and uses this additional information to further enhance the empathy expression in generated responses. We evaluate our approach on EmpatheticDialogues, which is a widely-used benchmark dataset for empathetic response generation. Empirical results demonstrate that our approach outperforms the baseline models in both automatic and human evaluations and can generate more informative and empathetic responses.

Keywords

Cite

@article{arxiv.2109.05739,
  title  = {CEM: Commonsense-aware Empathetic Response Generation},
  author = {Sahand Sabour and Chujie Zheng and Minlie Huang},
  journal= {arXiv preprint arXiv:2109.05739},
  year   = {2023}
}

Comments

Accepted to AAAI 2022

R2 v1 2026-06-24T05:54:18.712Z