English

Computer-mediated Empathy

Human-Computer Interaction 2019-10-08 v1

Abstract

While novel social networks and emerging technologies help us transcend the spatial and temporal constraints inherent to in-person communication, the trade-off is a loss of natural expressivity. While empathetic interaction is already challenging in in-person communication, computer-mediated communication makes such empathetically rich communication even more difficult. Are technology and intelligent systems opportunities or threats to more empathic interpersonal communication? Realizing empathy is suggested not only as a way to communicate with others but also to design products for users and facilitate creativity. In this position paper, I suggest a framework to breakdown empathy, introduce each element, and show how computing, technologies, and algorithms can support (or hinder) certain elements of the empathy framework.

Keywords

Cite

@article{arxiv.1910.02368,
  title  = {Computer-mediated Empathy},
  author = {Sang Won Lee},
  journal= {arXiv preprint arXiv:1910.02368},
  year   = {2019}
}
R2 v1 2026-06-23T11:35:29.748Z