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Most conversational recommendation approaches are either not explainable, or they require external user's knowledge for explaining or their explanations cannot be applied in real time due to computational limitations. In this work, we…

Artificial Intelligence · Computer Science 2021-03-23 Nikolaos Kondylidis , Jie Zou , Evangelos Kanoulas

An important task for a recommender system to provide interpretable explanations for the user. This is important for the credibility of the system. Current interpretable recommender systems tend to focus on certain features known to be…

Information Retrieval · Computer Science 2018-07-19 Sixun Ouyang , Aonghus Lawlor , Felipe Costa , Peter Dolog

In Conversational Recommendation Systems (CRS), a user provides feedback on recommended items at each turn, leading the CRS towards improved recommendations. Due to the need for a large amount of data, a user simulator is employed for both…

Information Retrieval · Computer Science 2025-07-25 Maria Vlachou

Preference elicitation plays a central role in interactive recommender systems. Most preference elicitation approaches use either item queries that ask users to select preferred items from a slate, or attribute queries that ask them to…

Information Retrieval · Computer Science 2023-11-07 Erdem Biyik , Fan Yao , Yinlam Chow , Alex Haig , Chih-wei Hsu , Mohammad Ghavamzadeh , Craig Boutilier

Providing explanations within the recommendation system would boost user satisfaction and foster trust, especially by elaborating on the reasons for selecting recommended items tailored to the user. The predominant approach in this domain…

Information Retrieval · Computer Science 2024-02-07 Yicui Peng , Hao Chen , Chingsheng Lin , Guo Huang , Jinrong Hu , Hui Guo , Bin Kong , Shu Hu , Xi Wu , Xin Wang

Conversational Recommender Systems (CRSs) deliver personalised recommendations through multi-turn natural language dialogue and increasingly support both task-oriented and exploratory interactions. Yet, the factors shaping user interaction…

Human-Computer Interaction · Computer Science 2025-08-05 Raj Mahmud , Shlomo Berkovsky , Mukesh Prasad , A. Baki Kocaballi

Modern recommender systems face an increasing need to explain their recommendations. Despite considerable progress in this area, evaluating the quality of explanations remains a significant challenge for researchers and practitioners. Prior…

Artificial Intelligence · Computer Science 2022-11-18 Yuanshun Yao , Chong Wang , Hang Li

Providing system-generated explanations for recommendations represents an important step towards transparent and trustworthy recommender systems. Explainable recommender systems provide a human-understandable rationale for their outputs.…

Information Retrieval · Computer Science 2024-06-06 Mohamed Amine Chatti , Mouadh Guesmi , Arham Muslim

Existing conversational recommendation (CR) systems usually suffer from insufficient item information when conducted on short dialogue history and unfamiliar items. Incorporating external information (e.g., reviews) is a potential solution…

Computation and Language · Computer Science 2021-06-03 Yu Lu , Junwei Bao , Yan Song , Zichen Ma , Shuguang Cui , Youzheng Wu , Xiaodong He

Conversational recommender systems (CRS) aim to recommend high-quality items to users through interactive conversations. To develop an effective CRS, the support of high-quality datasets is essential. Existing CRS datasets mainly focus on…

Computation and Language · Computer Science 2020-11-03 Kun Zhou , Yuanhang Zhou , Wayne Xin Zhao , Xiaoke Wang , Ji-Rong Wen

Recent research focuses beyond recommendation accuracy, towards human factors that influence the acceptance of recommendations, such as user satisfaction, trust, transparency and sense of control.We present a generic interactive recommender…

Information Retrieval · Computer Science 2019-10-09 Oznur Alkan , Massimiliano Mattetti , Elizabeth M. Daly , Adi Botea , Inge Vejsbjerg

In the last decade we have observed a mass increase of information, in particular information that is shared through smartphones. Consequently, the amount of information that is available does not allow the average user to be aware of all…

Information Retrieval · Computer Science 2017-07-04 Akshay Kumar Chaturvedi , Filipa Peleja , Ana Freire

Explanations are used in recommender systems for various reasons. Users have to be supported in making (high-quality) decisions more quickly. Developers of recommender systems want to convince users to purchase specific items. Users should…

Information Retrieval · Computer Science 2021-02-25 A. Felfernig , N. Tintarev , T. N. T. Trang , M. Stettinger

One of the most used approaches for providing recommendations in various online environments such as e-commerce is collaborative filtering. Although, this is a simple method for recommending items or services, accuracy and quality problems…

Information Retrieval · Computer Science 2017-02-07 Nikolaos Polatidis , Christos K. Georgiadis

In the past decades, recommender systems have attracted much attention in both research and industry communities, and a large number of studies have been devoted to developing effective recommendation models. Basically speaking, these…

Information Retrieval · Computer Science 2023-05-12 Junjie Zhang , Ruobing Xie , Yupeng Hou , Wayne Xin Zhao , Leyu Lin , Ji-Rong Wen

Conversational Recommender Systems (CRS) has become an emerging research topic seeking to perform recommendations through interactive conversations, which generally consist of generation and recommendation modules. Prior work on CRS tends…

Computation and Language · Computer Science 2022-09-26 Lingzhi Wang , Shafiq Joty , Wei Gao , Xingshan Zeng , Kam-Fai Wong

Recommender systems play a vital role in helping users discover content in streaming services, but their effectiveness depends on users understanding why items are recommended. In this study, explanations were based solely on item features…

Information Retrieval · Computer Science 2025-05-07 Juan Ahmad , Jonas Hellgren , Alan Said

As users often express their preferences with binary behavior data~(implicit feedback), such as clicking items or buying products, implicit feedback based Collaborative Filtering~(CF) models predict the top ranked items a user might like by…

Information Retrieval · Computer Science 2021-05-27 Lei Chen , Le Wu , Kun Zhang , Richang Hong , Meng Wang

From the earliest years of our lives, humans use language to express our beliefs and desires. Being able to talk to artificial agents about our preferences would thus fulfill a central goal of value alignment. Yet today, we lack…

Artificial Intelligence · Computer Science 2022-10-12 Theodore R Sumers , Robert D Hawkins , Mark K Ho , Thomas L Griffiths , Dylan Hadfield-Menell

Most online information sources are text-based and in Western Languages like English. However, many new and first time users of the Internet are in contexts with low English proficiency and are unable to access vital information online.…

Human-Computer Interaction · Computer Science 2021-11-29 Anurag Aribandi , Divyanshu Agrawal , Dipanjan Chakraborty