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Related papers: Evaluator for Emotionally Consistent Chatbots

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The strive to make AI applications "safe" has led to the development of safety-measures as the main or even sole normative requirement of their permissible use. Similar can be attested to the latest version of chatbots, such as chatGPT. In…

Artificial Intelligence · Computer Science 2023-05-01 Hendrik Kempt , Alon Lavie , Saskia K. Nagel

Evaluating and understanding the inappropriateness of chatbot behaviors can be challenging, particularly for chatbot designers without technical backgrounds. To democratize the debugging process of chatbot misbehaviors for non-technical…

Human-Computer Interaction · Computer Science 2023-06-21 Xu Han , Michelle Zhou , Yichen Wang , Wenxi Chen , Tom Yeh

A Chatbot serves as a communication tool between a human user and a machine to achieve an appropriate answer based on the human input. In more recent approaches, a combination of Natural Language Processing and sequential models are used to…

Computation and Language · Computer Science 2023-09-11 Nura Esfandiari , Kourosh Kiani , Razieh Rastgoo

Recent advancements in instruction-tuning datasets have predominantly focused on specific tasks like mathematical or logical reasoning. There has been a notable gap in data designed for aligning language models to maintain topic relevance…

Computation and Language · Computer Science 2024-06-24 Makesh Narsimhan Sreedhar , Traian Rebedea , Shaona Ghosh , Jiaqi Zeng , Christopher Parisien

Chatbots are software agents that are able to interact with humans in natural language. Their intuitive interaction paradigm is expected to significantly reshape the software landscape of tomorrow, while already today chatbots are invading…

Software Engineering · Computer Science 2020-09-21 Marcos Baez , Florian Daniel , Fabio Casati , Boualem Benatallah

AI companion chatbots are increasingly used for emotional support, with prior work in the domain predominantly documenting their mixed psychosocial impacts, including both increased emotional expression and heightened loneliness. However,…

Human-Computer Interaction · Computer Science 2026-03-25 Olivia Yan Huang , Monika Stodolska , Sharifa Sultana

End-to-end spoken dialogue models such as GPT-4o-audio have recently garnered significant attention in the speech domain. However, the evaluation of spoken dialogue models' conversational performance has largely been overlooked. This is…

Audio and Speech Processing · Electrical Eng. & Systems 2025-09-24 Shengpeng Ji , Tianle Liang , Yangzhuo Li , Jialong Zuo , Minghui Fang , Jinzheng He , Yifu Chen , Zhengqing Liu , Ziyue Jiang , Xize Cheng , Siqi Zheng , Jin Xu , Junyang Lin , Zhou Zhao

Automatically evaluating the quality of dialogue responses for unstructured domains is a challenging problem. Unfortunately, existing automatic evaluation metrics are biased and correlate very poorly with human judgements of response…

Computation and Language · Computer Science 2018-01-18 Ryan Lowe , Michael Noseworthy , Iulian V. Serban , Nicolas Angelard-Gontier , Yoshua Bengio , Joelle Pineau

For the task of conversation emotion recognition, recent works focus on speaker relationship modeling but ignore the role of utterance's emotional tendency.In this paper, we propose a new expression paradigm of sentence-level emotion…

Computation and Language · Computer Science 2021-12-23 Zaijing Li , Fengxiao Tang , Tieyu Sun , Yusen Zhu , Ming Zhao

Automatic evaluation is beneficial for open-domain dialog system development. However, standard word-overlap metrics (BLEU, ROUGE) do not correlate well with human judgements of open-domain dialog systems. In this work we propose to use the…

Computation and Language · Computer Science 2022-02-18 Sarik Ghazarian , Behnam Hedayatnia , Alexandros Papangelis , Yang Liu , Dilek Hakkani-Tur

Empathetic dialogue is an indispensable part of building harmonious social relationships and contributes to the development of a helpful AI. Previous approaches are mainly based on fine small-scale language models. With the advent of…

Computation and Language · Computer Science 2024-07-29 Yushan Qian , Wei-Nan Zhang , Ting Liu

Robots operating in human spaces must be able to engage in natural language interaction with people, both understanding and executing instructions, and using conversation to resolve ambiguity and recover from mistakes. To study this, we…

Computer Vision and Pattern Recognition · Computer Science 2021-12-30 Aishwarya Padmakumar , Jesse Thomason , Ayush Shrivastava , Patrick Lange , Anjali Narayan-Chen , Spandana Gella , Robinson Piramuthu , Gokhan Tur , Dilek Hakkani-Tur

Evaluating the quality of a dialogue interaction between two agents is a difficult task, especially in open-domain chit-chat style dialogue. There have been recent efforts to develop automatic dialogue evaluation metrics, but most of them…

Computation and Language · Computer Science 2020-05-05 Koustuv Sinha , Prasanna Parthasarathi , Jasmine Wang , Ryan Lowe , William L. Hamilton , Joelle Pineau

The dynamics of human-AI communication have been reshaped by language models such as ChatGPT. However, extant research has primarily focused on dyadic communication, leaving much to be explored regarding the dynamics of human-AI…

Human-Computer Interaction · Computer Science 2024-07-01 Sion Yoon , Tae Eun Kim , Yoo Jung Oh

Objective: This study aims to develop and validate an evaluation framework to ensure the safety and reliability of mental health chatbots, which are increasingly popular due to their accessibility, human-like interactions, and context-aware…

Mutation testing is a technique aimed at assessing the effectiveness of test suites by seeding artificial faults into programs. Although available for many platforms and languages, no mutation testing tool is currently available for…

Software Engineering · Computer Science 2024-01-22 Michael Ferdinando Urrico , Diego Clerissi , Leonardo Mariani

Emotion Recognition in Conversation (ERC) is critical for enabling natural human-machine interactions. However, existing methods predominantly employ categorical or dimensional emotion annotations, which often fail to adequately represent…

Computation and Language · Computer Science 2026-03-10 Yoshiki Tanaka , Ryuichi Uehara , Koji Inoue , Michimasa Inaba

Task-based chatbots are software, typically embedded in real-world applications, that assist users in completing tasks through a conversational interface. As chatbots are gaining popularity, effectively assessing their quality has become…

Software Engineering · Computer Science 2026-02-16 Diego Clerissi , Elena Masserini , Daniela Micucci , Leonardo Mariani

As we build towards developing interactive systems that can recognize human emotional states and respond to individual needs more intuitively and empathetically in more personalized and context-aware computing time. This is especially…

Human-Computer Interaction · Computer Science 2024-06-25 Rahul Islam , Sang Won Bae

The deployment of large language models (LLMs) in diverse applications requires a thorough understanding of their decision-making strategies and behavioral patterns. As a supplement to a recent study on the behavioral Turing test, this…

Artificial Intelligence · Computer Science 2024-12-18 Yutong Xie , Yiyao Liu , Zhuang Ma , Lin Shi , Xiyuan Wang , Walter Yuan , Matthew O. Jackson , Qiaozhu Mei
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