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Measuring empathy in conversation can be challenging, as empathy is a complex and multifaceted psychological construct that involves both cognitive and emotional components. Human evaluations can be subjective, leading to inconsistent…
Self-disclosure, the sharing of one's thoughts and feelings, is affected by the perceived relationship between individuals. While chatbots are increasingly used for self-disclosure, the impact of a chatbot's framing on users'…
Empathetic response generation aims to comprehend the user emotion and then respond to it appropriately. Most existing works merely focus on what the emotion is and ignore how the emotion is evoked, thus weakening the capacity of the model…
Mutual reminiscence, defined as revisiting shared positive memories through reciprocal self-disclosure, strengthens emotional bonds, enhances well-being, and deepens intimacy. However, most technology-mediated reminiscence tools emphasize…
Conversational systems are now capable of producing impressive and generally relevant responses. However, we have no visibility nor control of the socio-emotional strategies behind state-of-the-art Large Language Models (LLMs), which poses…
There is a growing body of research in HCI on detecting the users' emotions. Once it is possible to detect users' emotions reliably, the next question is how an emotion-aware interface should react to the detected emotion. In a first step,…
Effective emotional support hinges on understanding users' emotions and needs to provide meaningful comfort during multi-turn interactions. Large Language Models (LLMs) show great potential for expressing empathy; however, they often…
How should a companion robot behave? In this research, we present a cognitive architecture based on a tailored personality model to investigate the impact of robotic personalities on the perception of companion robots. Drawing from existing…
Knowledge of users' emotion states helps improve human-computer interaction. In this work, we presented EmoNet, an emotion detector of Chinese daily dialogues based on deep convolutional neural networks. In order to maintain the original…
Emotion Recognition in Conversation (ERC) is critical for enabling natural human-machine interactions. However, existing methods predominantly employ categorical or dimensional emotion annotations, which often fail to adequately represent…
The performance of a task-completion dialogue agent usually affects the user experience: when the conversation system yields an unreasonable response, users may feel dissatisfied. Besides, early termination often occurs in disappointing…
In empathetic conversations, individuals express their empathy towards others. Previous work has mainly focused on generating empathetic responses by utilizing the speaker's emotion. Besides, external commonsense knowledge has been applied…
Emotions are an integral part of human cognition and they guide not only our understanding of the world but also our actions within it. As such, whether we soothe or flame an emotion is not inconsequential. Recent work in conversational AI…
Children typically learn to identify and express emotions through sharing their stories and feelings with others, particularly their family. However, it is challenging for parents or siblings to have emotional communication with children…
Politically sensitive topics are still a challenge for open-domain chatbots. However, dealing with politically sensitive content in a responsible, non-partisan, and safe behavior way is integral for these chatbots. Currently, the main…
The rapid advancement of Artificial Intelligence has resulted in the advent of Large Language Models (LLMs) with the capacity to produce text that closely resembles human communication. These models have been seamlessly integrated into…
With the ongoing penetration of conversational user interfaces, a better understanding of social and emotional characteristic inherent to dialogue is required. Chatbots in particular face the challenge of conveying human-like behaviour…
In a world where technology is increasingly embedded in our everyday experiences, systems that sense and respond to human emotions are elevating digital interaction. At the intersection of artificial intelligence and human-computer…
Emojis are widely used in online social networks to express emotions, attitudes, and opinions. As emotional-oriented characters, emojis can be modeled as important features of emotions towards the recipient or subject for sentiment…
Negotiation is a complex social interaction that encapsulates emotional encounters in human decision-making. Virtual agents that can negotiate with humans are useful in pedagogy and conversational AI. To advance the development of such…