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Emotions are an inherent part of human interactions, and consequently, it is imperative to develop AI systems that understand and recognize human emotions. During a conversation involving various people, a person's emotions are influenced…

Computation and Language · Computer Science 2022-05-06 Abhinav Joshi , Ashwani Bhat , Ayush Jain , Atin Vikram Singh , Ashutosh Modi

With the advancement of large language models, many dialogue systems are now capable of providing reasonable and informative responses to patients' medical conditions. However, when patients consult their doctor, they may experience…

Computation and Language · Computer Science 2025-06-17 Shang-Chi Tsai , Yun-Nung Chen

Generative models have advanced rapidly, enabling impressive talking head generation that brings AI to life. However, most existing methods focus solely on one-way portrait animation. Even the few that support bidirectional conversational…

Audio and Speech Processing · Electrical Eng. & Systems 2025-11-25 Haijie Yang , Zhenyu Zhang , Hao Tang , Jianjun Qian , Jian Yang

Recent advances in Large Language Models (LLMs) have highlighted the need for robust, comprehensive, and challenging benchmarks. Yet, research on evaluating their Emotional Intelligence (EI) is considerably limited. Existing benchmarks have…

Computation and Language · Computer Science 2024-07-18 Sahand Sabour , Siyang Liu , Zheyuan Zhang , June M. Liu , Jinfeng Zhou , Alvionna S. Sunaryo , Juanzi Li , Tatia M. C. Lee , Rada Mihalcea , Minlie Huang

Traditional rule-based conversational robots, constrained by predefined scripts and static response mappings, fundamentally lack adaptability for personalized, long-term human interaction. While Large Language Models (LLMs) like GPT-4 have…

Human-Computer Interaction · Computer Science 2025-03-24 Zhijin Meng , Mohammed Althubyani , Shengyuan Xie , Imran Razzak , Eduardo B. Sandoval , Mahdi Bamdad , Francisco Cruz

The integration of Large Language Models (LLMs) into the healthcare domain has the potential to significantly enhance patient care and support through the development of empathetic, patient-facing chatbots. This study investigates an…

Computation and Language · Computer Science 2024-05-28 Man Luo , Christopher J. Warren , Lu Cheng , Haidar M. Abdul-Muhsin , Imon Banerjee

Emotions are very important for human intelligence. For example, emotions are closely related to the appraisal of the internal bodily state and external stimuli. This helps us to respond quickly to the environment. Another important…

Artificial Intelligence · Computer Science 2018-08-28 Chie Hieida , Takato Horii , Takayuki Nagai

Empathy is a cognitive and emotional reaction to an observed situation of others. Empathy has recently attracted interest because it has numerous applications in psychology and AI, but it is unclear how different forms of empathy (e.g.,…

Computation and Language · Computer Science 2022-05-26 Damilola Omitaomu , Shabnam Tafreshi , Tingting Liu , Sven Buechel , Chris Callison-Burch , Johannes Eichstaedt , Lyle Ungar , João Sedoc

Empathy is crucial in enabling natural interactions within spoken dialogue systems, allowing machines to recognize and respond appropriately to paralinguistic cues such as age, gender, and emotion. Recent advancements in end-to-end speech…

Conversational agents (CAs) are increasingly embedded in daily life, yet their ability to navigate user emotions efficiently is still evolving. This study investigates how users with varying traits -- gender, personality, and cultural…

Human-Computer Interaction · Computer Science 2025-11-11 Yuchong Zhang , Yong Ma , Di Fu , Stephanie Zubicueta Portales , Morten Fjeld , Danica Kragic

AI chatbots, built using large language models, are increasingly integrated into society and mimic the patterns of human text exchanges. While previous research has raised concerns that humans may form romantic attachment to chatbots, the…

Human-Computer Interaction · Computer Science 2026-03-03 Julia Kieserman , Cat Mai , Sara Lignell , Lucy Qin , Athanasios Andreou , Damon McCoy , Rosanna Bellini

In this article, we present CuentosIE (TalesEI: chatbot of tales with a message to develop Emotional Intelligence), an educational chatbot on emotions that also provides teachers and psychologists with a tool to monitor their…

Computation and Language · Computer Science 2024-03-13 Antonio Ferrández , Rocío Lavigne-Cerván , Jesús Peral , Ignasi Navarro-Soria , Ángel Lloret , David Gil , Carmen Rocamora

In the realm of human-AI dialogue, the facilitation of empathetic responses is important. Validation is one of the key communication techniques in psychology, which entails recognizing, understanding, and acknowledging others' emotional…

Computation and Language · Computer Science 2024-02-21 Zi Haur Pang , Yahui Fu , Divesh Lala , Keiko Ochi , Koji Inoue , Tatsuya Kawahara

Human conversations consist of reasonable and natural topic flows, which are observed as the shifts of the mentioned concepts across utterances. Previous chatbots that incorporate the external commonsense knowledge graph prove that modeling…

Computation and Language · Computer Science 2021-09-15 Pengda Si , Yao Qiu , Jinchao Zhang , Yujiu Yang

Empathetic dialogue is crucial for natural human-computer interaction, allowing the dialogue system to respond in a more personalized and emotionally aware manner, improving user satisfaction and engagement. The emergence of large language…

Computation and Language · Computer Science 2025-01-22 Jingran Xie , Shun Lei , Yue Yu , Yang Xiang , Hui Wang , Xixin Wu , Zhiyong Wu

Researches on dialogue empathy aim to endow an agent with the capacity of accurate understanding and proper responding for emotions. Existing models for empathetic dialogue generation focus on the emotion flow in one direction, that is,…

Computation and Language · Computer Science 2021-09-21 Lei Shen , Jinchao Zhang , Jiao Ou , Xiaofang Zhao , Jie Zhou

Emotional well-being significantly influences mental health and overall quality of life. As therapy chatbots become increasingly prevalent, their ability to comprehend and respond empathetically to users' emotions remains limited. This…

Computation and Language · Computer Science 2023-11-21 Farideh Majidi , Marzieh Bahrami

Emojis, which encapsulate semantics beyond mere words or phrases, have become prevalent in social network communications. This has spurred increasing scholarly interest in exploring their attributes and functionalities. However,…

Computation and Language · Computer Science 2025-04-08 Yuhang Zhou , Paiheng Xu , Xiyao Wang , Xuan Lu , Ge Gao , Wei Ai

Being able to recognize emotions in human users is considered a highly desirable trait in Human-Robot Interaction (HRI) scenarios. However, most contemporary approaches rarely attempt to apply recognized emotional features in an active…

Human-Computer Interaction · Computer Science 2018-07-27 Nikhil Churamani , Alexander Sutherland , Pablo Barros

Designing emotionally intelligent conversational systems to provide comfort and advice to people experiencing distress is a compelling area of research. Recently, with advancements in large language models (LLMs), end-to-end dialogue agents…

Computation and Language · Computer Science 2025-11-13 Chenwei Wan , Matthieu Labeau , Chloé Clavel