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Advances in machine intelligence have enabled conversational interfaces that have the potential to radically change the way humans interact with machines. However, even with the progress in the abilities of these agents, there remain…

Human-Computer Interaction · Computer Science 2019-10-17 Deepali Aneja , Rens Hoegen , Daniel McDuff , Mary Czerwinski

Heuristics and cognitive biases are an integral part of human decision-making. Automatically detecting a particular cognitive bias could enable intelligent tools to provide better decision-support. Detecting the presence of a cognitive bias…

Human-Computer Interaction · Computer Science 2024-01-15 Stephen Pilli

Valuable decisions and highly prioritized analysis now depend on applications such as facial biometrics, social media photo tagging, and human robots interactions. However, the ability to successfully deploy such applications is based on…

Computer Vision and Pattern Recognition · Computer Science 2026-05-29 Martha Teiko Teye , Yaw Marfo Missah , Emmanuel Ahene , Twum Frimpong , Auxane Boch

Empathy is a cognitive and emotional reaction to an observed situation of others. Empathy has recently attracted interest because it has numerous applications in psychology and AI, but it is unclear how different forms of empathy (e.g.,…

Computation and Language · Computer Science 2022-05-26 Damilola Omitaomu , Shabnam Tafreshi , Tingting Liu , Sven Buechel , Chris Callison-Burch , Johannes Eichstaedt , Lyle Ungar , João Sedoc

Neural end-to-end goal-oriented dialog systems showed promise to reduce the workload of human agents for customer service, as well as reduce wait time for users. However, their inability to handle new user behavior at deployment has limited…

Computation and Language · Computer Science 2019-07-18 Janarthanan Rajendran , Jatin Ganhotra , Lazaros Polymenakos

As AI chatbots shift from tools to companions, critical questions arise: who controls the conversation in human-AI chatrooms? This paper explores perceived human and AI agency in sustained conversation. We report a month-long longitudinal…

Human-Computer Interaction · Computer Science 2026-04-15 Bhada Yun , Evgenia Taranova , April Yi Wang

Emotions, as a fundamental ingredient of any social interaction, lead to behaviors that represent the effectiveness of the interaction through facial expressions and gestures in humans. Hence an agent must possess the social and cognitive…

Computation and Language · Computer Science 2023-11-28 Muhammad Arslan Raza , Muhammad Shoaib Farooq , Adel Khelifi , Atif Alvi

For machine agents to successfully interact with humans in real-world settings, they will need to develop an understanding of human mental life. Intuitive psychology, the ability to reason about hidden mental variables that drive observable…

A recent trend in the domain of open-domain conversational agents is enabling them to converse empathetically to emotional prompts. Current approaches either follow an end-to-end approach or condition the responses on similar emotion labels…

Computation and Language · Computer Science 2023-05-18 Anuradha Welivita , Pearl Pu

Conversational chatbots are Artificial Intelligence (AI)-powered applications that assist users with various tasks by responding in natural language and are prevalent across different industries. Most of the chatbots that we encounter on…

Human-Computer Interaction · Computer Science 2020-12-17 Sarada Devaram

This article presents a multimodal emotion recognition module integrated into a proactive Socially Interactive Agent (SIA) powered by generative artificial intelligence. The system evaluates real-time affective states through two distinct…

Human-Computer Interaction · Computer Science 2026-05-21 Adnana Dragut , Raquel Lacuesta , F. Xavier Gaya-Morey , Jose M. Buades-Rubio

The humans are affective and cognitive beings relying on memories for their individual and social identities. Also, human dyadic bonds require some common beliefs such as empathetic behaviour for better interaction. In this sense, research…

Computers and Society · Computer Science 2020-03-11 Nuno A. C. Henriques , Helder Coelho , Leonel Garcia-Marques

Building a socially intelligent agent involves many challenges, one of which is to teach the agent to speak guided by its value like a human. However, value-driven chatbots are still understudied in the area of dialogue systems. Most…

Computation and Language · Computer Science 2022-07-25 Liang Qiu , Yizhou Zhao , Jinchao Li , Pan Lu , Baolin Peng , Jianfeng Gao , Song-Chun Zhu

As we build towards developing interactive systems that can recognize human emotional states and respond to individual needs more intuitively and empathetically in more personalized and context-aware computing time. This is especially…

Human-Computer Interaction · Computer Science 2024-06-25 Rahul Islam , Sang Won Bae

Ambient Intelligence aims to offer personalized services and easier ways of interaction between people and systems. Since several users and systems may coexist in these environments, it is quite possible that entities with opposing…

Multiagent Systems · Computer Science 2016-04-19 Victor Sanchez-Anguix , Soledad Valero , Vicente Julian , Vicente Botti , Ana Garcia-Fornes

Emotions play a central role in human communication, shaping trust, engagement, and social interaction. As artificial intelligence systems powered by large language models become increasingly integrated into everyday life, enabling them to…

Audio and Speech Processing · Electrical Eng. & Systems 2026-03-11 Soumya Dutta

Apart from the coherence and fluency of responses, an empathetic chatbot emphasizes more on people's feelings. By considering altruistic behaviors between human interaction, empathetic chatbots enable people to get a better interactive and…

Computation and Language · Computer Science 2021-10-11 Jiun-Hao Jhan , Chao-Peng Liu , Shyh-Kang Jeng , Hung-Yi Lee

Chatbots are popular machine partners for task-oriented and social interactions. Human-human computer-mediated communication research has explored how people express their gender and sexuality in online social interactions, but little is…

Human-Computer Interaction · Computer Science 2021-06-07 Justin Edwards , Leigh Clark , Allison Perrone

As digital social platforms and mobile technologies are becoming more prevalent and robust, the use of Artificial Intelligence (AI) in facilitating human communication will grow. This, in turn, will pave the way for the development of…

Human-Computer Interaction · Computer Science 2021-10-29 Roxana Girju

This article provides the first survey of computational models of emotion in reinforcement learning (RL) agents. The survey focuses on agent/robot emotions, and mostly ignores human user emotions. Emotions are recognized as functional in…

Machine Learning · Computer Science 2017-11-30 Thomas M. Moerland , Joost Broekens , Catholijn M. Jonker