Related papers: Privacy Concerns in Chatbot Interactions: When to …
As artificial intelligence (AI) becomes more widespread, one question that arises is how human-AI interaction might impact human-human interaction. Chatbots, for example, are increasingly used as social companions, and while much is…
AI chatbots designed as emotional companions blur the boundaries between interpersonal intimacy and institutional software, creating a complex, multi-dimensional privacy environment. Drawing on Communication Privacy Management theory and…
This study presents a unique framework that applies and extends Solove (2006)'s taxonomy to address privacy concerns in interactions with text-based AI chatbots. As chatbot prevalence grows, concerns about user privacy have heightened.…
As AI chatbots increasingly incorporate empathy, understanding user-centered perceptions of chatbot empathy and its impact on conversation quality remains essential yet under-explored. This study examines how chatbot identity and perceived…
Chatbots are capable of remembering and referencing previous conversations, but does this enhance user engagement or infringe on privacy? To explore this trade-off, we investigated the format of how a chatbot references previous…
Using chatbots to deliver recommendations is increasingly popular. The design of recommendation chatbots has primarily been taking an information-centric approach by focusing on the recommended content per se. Limited attention is on how…
Politically sensitive topics are still a challenge for open-domain chatbots. However, dealing with politically sensitive content in a responsible, non-partisan, and safe behavior way is integral for these chatbots. Currently, the main…
Social robots are increasingly recognized as valuable supporters in the field of well-being coaching. They can function as independent coaches or provide support alongside human coaches, and healthcare professionals. In coaching…
Intelligent conversational agents, or chatbots, can take on various identities and are increasingly engaging in more human-centered conversations with persuasive goals. However, little is known about how identities and inquiry strategies…
AI chatbots are an emerging security attack vector, vulnerable to threats such as prompt injection, and rogue chatbot creation. When deployed in domains such as corporate security policy, they could be weaponized to deliver guidance that…
The integration of Artificial Intelligence (AI) systems into technologies used by young digital citizens raises significant privacy concerns. This study investigates these concerns through a comparative analysis of stakeholder perspectives.…
Chatbots are increasingly integrated into people's lives and are widely used to help people. Recently, there has also been growing interest in the reverse direction-humans help chatbots-due to a wide range of benefits including better…
This systematic literature review investigates perceptions, concerns, and expectations of young digital citizens regarding privacy in artificial intelligence (AI) systems, focusing on social media platforms, educational technology, gaming…
The rise of online dating apps has transformed how individuals connect and seek companionship, with an increase in usage among older adults. While these platforms offer opportunities for emotional support and social connection, they also…
FinBots are chatbots built on automated decision technology, aimed to facilitate accessible banking and to support customers in making financial decisions. Chatbots are increasing in prevalence, sometimes even equipped to mimic human social…
Chatbots, the common moniker for collaborative assistants, are Artificial Intelligence (AI) software that enables people to naturally interact with them to get tasks done. Although chatbots have been studied since the dawn of AI, they have…
Individuals are turning to increasingly anthropomorphic, general-purpose chatbots for AI companionship, rather than roleplay-specific platforms. However, not much is known about how individuals perceive and conduct their relationships with…
As governments increasingly adopt digital tools, public service chatbots have emerged as a growing communication channel. This paper explores the design considerations and engagement opportunities of public service chatbots, using a 311…
Chatbots are often designed to mimic social roles attributed to humans. However, little is known about the impact on user's perceptions of using language that fails to conform to the associated social role. Our research draws on…
As chatbots increasingly blur the boundary between automated systems and human conversation, the foundations of trust in these systems warrant closer examination. While regulatory and policy frameworks tend to define trust in normative…