This study presents a unique framework that applies and extends Solove (2006)'s taxonomy to address privacy concerns in interactions with text-based AI chatbots. As chatbot prevalence grows, concerns about user privacy have heightened. While existing literature highlights design elements compromising privacy, a comprehensive framework is lacking. Through semi-structured interviews with 13 participants interacting with two AI chatbots, this study identifies 9 privacy harms and 9 privacy risks in text-based interactions. Using a grounded theory approach for interview and chatlog analysis, the framework examines privacy implications at various interaction stages. The aim is to offer developers, policymakers, and researchers a tool for responsible and secure implementation of conversational AI, filling the existing gap in addressing privacy issues associated with text-based AI chatbots.
@article{arxiv.2402.09716,
title = {User Privacy Harms and Risks in Conversational AI: A Proposed Framework},
author = {Ece Gumusel and Kyrie Zhixuan Zhou and Madelyn Rose Sanfilippo},
journal= {arXiv preprint arXiv:2402.09716},
year = {2024}
}