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Internet and online-based social systems are rising as the dominant mode of communication in society. However, the public or semi-private environment under which most online communications operate under do not make them suitable channels…
Online discussion boards are an important medium for collaboration. The goal of our work is to understand how messages and individual discussants contribute to Q&A discussions. We present a novel network model for capturing in-formation…
Research exploring linguistic markers in individuals with depression has demonstrated that language usage can serve as an indicator of mental health. This study investigates the impact of discussion topic as context on linguistic markers…
This work compares user collaboration with conversational personal assistants vs. teams of expert chatbots. Two studies were performed to investigate whether each approach affects accomplishment of tasks and collaboration costs.…
Young people's mental well-being is a global concern, with peer support playing a key role in daily emotional regulation. Conversational agents are increasingly viewed as promising tools for delivering accessible, personalised peer support,…
The impact of culture on how people express distress in online support communities is increasingly a topic of interest within Computer Supported Cooperative Work (CSCW) and Human-Computer Interaction (HCI). In the United States, distinct…
Crowdsourcing has gained popularity as a tool to harness human brain power to help solve problems that are difficult for computers. Previous work in crowdsourcing often assumes that workers complete crowdwork independently. In this paper,…
In recent years, Online Social Networks have become an important medium for people who suffer from mental disorders to share moments of hardship, and receive emotional and informational support. In this work, we analyze how discussions in…
Sentiment analysis of patient feedback from the public health domain can aid decision makers in evaluating the provided services. The current paper focuses on free-text comments in patient surveys about general practitioners and psychiatric…
Purpose: The purpose of this paper is to explore possible factors impacting team performance in healthcare, by focusing on information exchange within and across hospital's boundaries. Design/methodology/approach: Through a web-survey and…
Using a sample of 25,000 Bing Copilot conversations, we study how the agent responds to users of varying levels of domain expertise and the resulting impact on user experience along multiple dimensions. Our findings show that across a…
In the contemporary landscape of social media, an alarming number of users express negative emotions, some of which manifest as strong suicidal intentions. This situation underscores a profound need for trained psychological counselors who…
While some research fields have a long history of collaborating with domain experts outside academia, many quantitative researchers do not have natural avenues to meet experts in areas where the research is later deployed. We explain how…
Code review is a socio-technical practice, yet how software engineers engage in Large Language Model (LLM)-assisted code reviews compared to human peer-led reviews is less understood. We report a two-phase qualitative study with 20 software…
Mental health research can benefit increasingly fruitfully from computational linguistics methods, given the abundant availability of language data in the internet and advances of computational tools. This interdisciplinary project will…
Since the advent of online social media platforms such as Twitter and Facebook, useful health-related studies have been conducted using the information posted by online participants. Personal health-related issues such as mental health,…
Mental health conversational agents have the potential to deliver valuable therapeutic impact, but low user engagement remains a critical barrier hindering their efficacy. Existing therapeutic approaches have leveraged clients' internal…
The intersections of mental health and computing education is under-examined. In this systematic literature review, we evaluate the state-of-the-art of research in mental health and well-being interventions, assessments, and concerns like…
AI companion chatbots are increasingly used for emotional support, with prior work in the domain predominantly documenting their mixed psychosocial impacts, including both increased emotional expression and heightened loneliness. However,…
Supporting practices around self-care is crucial for enabling older adults to continue living in their own homes and ageing in place. While existing assistive technology and research concerning self-care practices have been centered on a…