English
Related papers

Related papers: Towards Emotional Support Dialog Systems

200 papers

Emotion Recognition in Conversations (ERC) is a key step towards successful human-machine interaction. While the field has seen tremendous advancement in the last few years, new applications and implementation scenarios present novel…

Computation and Language · Computer Science 2024-10-22 Patrícia Pereira , Helena Moniz , Joao Paulo Carvalho

This paper presents "Emotion Talk," a system designed to provide continuous emotional support through audio messages for psychological assistance. The primary objective is to offer consistent support to patients outside traditional therapy…

Emotion recognition in conversations is essential for ensuring advanced human-machine interactions. However, creating robust and accurate emotion recognition systems in real life is challenging, mainly due to the scarcity of emotion…

Computation and Language · Computer Science 2023-08-30 Théo Deschamps-Berger , Lori Lamel , Laurence Devillers

Emotion Recognition in Conversation (ERC) is critical for enabling natural human-machine interactions. However, existing methods predominantly employ categorical or dimensional emotion annotations, which often fail to adequately represent…

Computation and Language · Computer Science 2026-03-10 Yoshiki Tanaka , Ryuichi Uehara , Koji Inoue , Michimasa Inaba

The rapid advancement of Large Language Models (LLMs) has revolutionized the generation of emotional support conversations (ESC), offering scalable solutions with reduced costs and enhanced data privacy. This paper explores the role of…

Computation and Language · Computer Science 2025-09-16 Shenghan Wu , Yimo Zhu , Wynne Hsu , Mong-Li Lee , Yang Deng

Emotion Recognition in Conversations (ERC) is an important and active research area. Recent work has shown the benefits of using multiple modalities (e.g., text, audio, and video) for the ERC task. In a conversation, participants tend to…

Computation and Language · Computer Science 2022-11-08 Harsh Agarwal , Keshav Bansal , Abhinav Joshi , Ashutosh Modi

With the rapid development of Large Language Models, dialogue systems are shifting from information tools to emotional companions, heralding the era of Emotional Companionship Dialogue Systems (ECDs) that provide personalized emotional…

Artificial Intelligence · Computer Science 2025-11-25 Haifeng Jing , Yujie Hou , Junfei Liu , Rui Xie , alan Xu , Jinlong Ma , Qichun Deng

Mental health plays a crucial role in the overall well-being of an individual. In recent years, digital platforms have increasingly been used to expand mental health and emotional support. However, there are persistent challenges related to…

Computation and Language · Computer Science 2025-12-11 Vimaleswar A , Prabhu Nandan Sahu , Nilesh Kumar Sahu , Haroon R. Lone

Emotional support is a core capability in human-AI interaction, with applications including psychological counseling, role play, and companionship. However, existing evaluations of large language models (LLMs) often rely on short, static…

Computation and Language · Computer Science 2025-11-13 Zhouxing Tan , Ruochong Xiong , Yulong Wan , Jinlong Ma , Hanlin Xue , Qichun Deng , Haifeng Jing , Zhengtong Zhang , Depei Liu , Shiyuan Luo , Junfei Liu

Emotional voice conversion (EVC) aims to change the emotional state of an utterance while preserving the linguistic content and speaker identity. In this paper, we propose a novel 2-stage training strategy for sequence-to-sequence emotional…

Computation and Language · Computer Science 2021-06-10 Kun Zhou , Berrak Sisman , Haizhou Li

Emotional Support Dialogue Systems (ESDSes) are increasingly evaluated and trained with LLM-simulated seekers. However, such simulated seekers often behave as cooperative, average-case users who disclose clearly, respond constructively, and…

Computation and Language · Computer Science 2026-05-28 Jiajie Yang , Yangchun Li , Guanyi Chen , Rui Fan , Xin Bai , Tingting He

Emotional support conversation (ESC) aims to alleviate distress through empathetic dialogue, yet large language models (LLMs) face persistent challenges in delivering effective ESC due to low accuracy in strategy planning. Moreover, there…

Computation and Language · Computer Science 2025-09-17 Yougen Zhou , Qin Chen , Ningning Zhou , Jie Zhou , Xingjiao Wu , Liang He

Dialogue systems capable of social influence such as persuasion, negotiation, and therapy, are essential for extending the use of technology to numerous realistic scenarios. However, existing research primarily focuses on either…

Computation and Language · Computer Science 2023-01-26 Kushal Chawla , Weiyan Shi , Jingwen Zhang , Gale Lucas , Zhou Yu , Jonathan Gratch

Eva is a neuro-symbolic domain-independent multimodal collaborative dialogue system that takes seriously that the purpose of task-oriented dialogue is to assist the user. To do this, the system collaborates by inferring their intentions and…

Artificial Intelligence · Computer Science 2024-06-24 Philip R. Cohen , Lucian Galescu , Maayan Shvo

Emotion Recognition in Conversations (ERC) has been gaining increasing importance as conversational agents become more and more common. Recognizing emotions is key for effective communication, being a crucial component in the development of…

Computation and Language · Computer Science 2023-06-06 Patrícia Pereira , Helena Moniz , Isabel Dias , Joao Paulo Carvalho

Existing user simulators (USs) for task-oriented dialogue systems only model user behaviour on semantic and natural language levels without considering the user persona and emotions. Optimising dialogue systems with generic user policies,…

Emotion Recognition in Conversations (ERC) aims to predict the emotional state of speakers in conversations, which is essentially a text classification task. Unlike the sentence-level text classification problem, the available supervised…

Computation and Language · Computer Science 2020-10-07 Wenxiang Jiao , Michael R. Lyu , Irwin King

Emotion Recognition in Conversations (ERC) has gained increasing attention for developing empathetic machines. Recently, many approaches have been devoted to perceiving conversational context by deep learning models. However, these…

Computation and Language · Computer Science 2021-06-10 Dou Hu , Lingwei Wei , Xiaoyong Huai

Due to the lack of human resources for mental health support, there is an increasing demand for employing conversational agents for support. Recent work has demonstrated the effectiveness of dialogue models in providing emotional support.…

Computation and Language · Computer Science 2023-05-30 Jiale Cheng , Sahand Sabour , Hao Sun , Zhuang Chen , Minlie Huang

Recognizing emotions in conversations is a challenging task due to the presence of contextual dependencies governed by self- and inter-personal influences. Recent approaches have focused on modeling these dependencies primarily via…

Computation and Language · Computer Science 2020-05-21 Devamanyu Hazarika , Soujanya Poria , Roger Zimmermann , Rada Mihalcea