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Related papers: Towards Emotional Support Dialog Systems

200 papers

The prevalence of mental disorders has become a significant issue, leading to the increased focus on Emotional Support Conversation as an effective supplement for mental health support. Existing methods have achieved compelling results,…

Computation and Language · Computer Science 2023-10-12 Mengzhao Jia , Qianglong Chen , Liqiang Jing , Dawei Fu , Renyu Li

Emotional support conversation (ESC) aims to alleviate the emotional distress of individuals through effective conversations. Although large language models (LLMs) have obtained remarkable progress on ESC, most of these studies might not…

Computation and Language · Computer Science 2025-08-28 Xiaoyu Wang , Yue Zhao , Qingqing Gu , Zhonglin Jiang , Xiaokai Chen , Yong Chen , Luo Ji

Unlike empathetic dialogues, the system in emotional support conversations (ESC) is expected to not only convey empathy for comforting the help-seeker, but also proactively assist in exploring and addressing their problems during the…

Computation and Language · Computer Science 2023-05-18 Yang Deng , Wenxuan Zhang , Yifei Yuan , Wai Lam

Emotional Support Conversation (ESC) systems aim to alleviate users' emotional difficulties and provide long-term, systematic support for emotional well-being. However, most large language model (LLM)-based ESC systems rely on predefined…

Artificial Intelligence · Computer Science 2025-08-19 Ting Yang , Li Chen , Huimin Wang

Emotional support (ES) systems alleviate users' mental distress by generating strategic supportive dialogues based on diverse user situations. However, ES systems are limited in their ability to generate effective ES dialogues that include…

Computation and Language · Computer Science 2025-03-24 Shi Yin Hong , Uttamasha Oyshi , Quan Mai , Gibson Nkhata , Susan Gauch

Crowdsourced dialogue corpora are usually limited in scale and topic coverage due to the expensive cost of data curation. This would hinder the generalization of downstream dialogue models to open-domain topics. In this work, we leverage…

Computation and Language · Computer Science 2023-05-19 Chujie Zheng , Sahand Sabour , Jiaxin Wen , Zheng Zhang , Minlie Huang

The integration of conversational artificial intelligence (AI) into mental health care promises a new horizon for therapist-client interactions, aiming to closely emulate the depth and nuance of human conversations. Despite the potential,…

Multimedia · Computer Science 2024-10-22 Yuqi Chu , Lizi Liao , Zhiyuan Zhou , Chong-Wah Ngo , Richang Hong

Emotional support conversation (ESC) task can utilize various support strategies to help people relieve emotional distress and overcome the problem they face, which has attracted much attention in these years. However, most state-of-the-art…

Computation and Language · Computer Science 2023-02-16 Xiaohan Xu , Xuying Meng , Yequan Wang

Emotional talking head synthesis aims to generate talking portrait videos with vivid expressions. Existing methods still exhibit limitations in control flexibility, motion naturalness, and expression quality. Moreover, currently available…

Computer Vision and Pattern Recognition · Computer Science 2025-12-24 Yiguo Jiang , Xiaodong Cun , Yong Zhang , Yudian Zheng , Fan Tang , Chi-Man Pun

Emotional Support Conversation (ESConv) aims to reduce help-seekers'emotional distress with the supportive strategy and response. It is essential for the supporter to select an appropriate strategy with the feedback of the help-seeker…

Computation and Language · Computer Science 2023-02-08 Wei Peng , Ziyuan Qin , Yue Hu , Yuqiang Xie , Yunpeng Li

When communicating with elders with cognitive impairment, cognitive stimulation (CS) help to maintain the cognitive health of elders. Data sparsity is the main challenge in building CS-based dialogue systems, particularly in the Chinese…

Computation and Language · Computer Science 2023-05-16 Jiyue Jiang , Sheng Wang , Qintong Li , Lingpeng Kong , Chuan Wu

Designing emotionally intelligent conversational systems to provide comfort and advice to people experiencing distress is a compelling area of research. Recently, with advancements in large language models (LLMs), end-to-end dialogue agents…

Computation and Language · Computer Science 2025-11-13 Chenwei Wan , Matthieu Labeau , Chloé Clavel

Emotional support is a crucial skill for many real-world scenarios, including caring for the elderly, mental health support, and customer service chats. This paper presents a novel task of empathetic dialog generation with positive emotion…

Computation and Language · Computer Science 2022-04-25 Shihang Wang , Xinchao Xu , Wenquan Wu , Zheng-Yu Niu , Hua Wu , Haifeng Wang

Empathetic response generation aims to generate empathetic responses by understanding the speaker's emotional feelings from the language of dialogue. Recent methods capture emotional words in the language of communicators and construct them…

Computation and Language · Computer Science 2024-02-28 Zhou Yang , Zhaochun Ren , Yufeng Wang , Xiaofei Zhu , Zhihao Chen , Tiecheng Cai , Yunbing Wu , Yisong Su , Sibo Ju , Xiangwen Liao

Emotional Support Conversation (ESC) aims to alleviate individual emotional distress by generating empathetic responses. However, existing methods face challenges in effectively supporting deep contextual understanding. To address this…

Computation and Language · Computer Science 2026-04-03 Yanxin Luo , Xiaoyu Zhang , Jing Li , Yan Gao , Donghong Han

Emotional Support Conversation (ESC) plays a critical role in mental health assistance by providing accessible psychological support in real-world applications. Large Language Models (LLMs) have shown strong empathetic abilities in ESC…

Computation and Language · Computer Science 2026-04-21 Lin Zhong , Renjin Zhu , Shujuan Ma , Jinhao Cui , Lingzhi Wang , Hao Chen , Qing Liao

Speech emotions play a crucial role in human-computer interaction, shaping engagement and context-aware communication. Despite recent advances in spoken dialogue systems, a holistic system for evaluating emotional reasoning is still…

Emotional support conversation (ESC) aims to alleviate the emotional distress of individuals through effective conversations. Although large language models (LLMs) have obtained remarkable progress on ESC, most of these studies might not…

Computation and Language · Computer Science 2026-05-11 Yue Zhao , Qingqing Gu , Xiaoyu Wang , Teng Chen , Zhonglin Jiang , Yong Chen , Luo Ji

Empathy is a vital factor that contributes to mutual understanding, and joint problem-solving. In recent years, a growing number of studies have recognized the benefits of empathy and started to incorporate empathy in conversational…

Computation and Language · Computer Science 2023-10-13 Aravind Sesagiri Raamkumar , Yinping Yang

Emotions play a central role in human communication, shaping trust, engagement, and social interaction. As artificial intelligence systems powered by large language models become increasingly integrated into everyday life, enabling them to…

Audio and Speech Processing · Electrical Eng. & Systems 2026-03-11 Soumya Dutta