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Internet of Things (IoT) is emerging as a significant technology in shaping the future by connecting physical devices or things with internet. It also presents various opportunities for intersection of other technological trends which can…
In this chapter, we provide a review of conversational agents (CAs), discussing chatbots, intended for casual conversation with a user, as well as task-oriented agents that generally engage in discussions intended to reach one or several…
The conversational nature of chatbots poses challenges to designers since their development is different from other software and requires investigating new practices in the context of human-AI interaction and their impact on user…
This paper discusses OpenAIs ChatGPT, a generative pre-trained transformer, which uses natural language processing to fulfill text-based user requests (i.e., a chatbot). The history and principles behind ChatGPT and similar models are…
Dialogue systems have attracted more and more attention. Recent advances on dialogue systems are overwhelmingly contributed by deep learning techniques, which have been employed to enhance a wide range of big data applications such as…
Existing emotion-aware conversational models usually focus on controlling the response contents to align with a specific emotion class, whereas empathy is the ability to understand and concern the feelings and experience of others. Hence,…
The majority of conversations a dialogue agent sees over its lifetime occur after it has already been trained and deployed, leaving a vast store of potential training signal untapped. In this work, we propose the self-feeding chatbot, a…
Informed consent is a core cornerstone of ethics in human subject research. Through the informed consent process, participants learn about the study procedure, benefits, risks, and more to make an informed decision. However, recent studies…
Various studies have been conducted on human-supporting robot systems. These systems have been put to practical use over the years and are now seen in our daily lives. In particular, robots communicating smoothly with people are expected to…
Companies are dealing with many cognitive changes with the introduction of the Industry 4.0 paradigm. In this constantly changing environment, knowledge management is a key factor. Dialog systems, being able to hold a conversation with…
Though widely used in industry, traditional task-oriented dialogue systems suffer from three bottlenecks: (i) difficult ontology construction (e.g., intents and slots); (ii) poor controllability and interpretability; (iii)…
The article further develops and formalizes a theory of friendly dialogue in an AI System of Dr. Watson type, as proposed in our previous publication[4],[19]. The main principle of this type of AI is to guide the user toward a solution in a…
The work introduces a bio-inspired leader-follower system based on an innovative mechanism proposed as software latching that aims to improve collaboration and coordination between a leader agent and the associated autonomous followers. The…
Personalized chatbots focus on endowing chatbots with a consistent personality to behave like real users, give more informative responses, and further act as personal assistants. Existing personalized approaches tried to incorporate several…
With the rapid evolution of Natural Language Processing (NLP), Large Language Models (LLMs) like ChatGPT have emerged as powerful tools capable of transforming various sectors. Their vast knowledge base and dynamic interaction capabilities…
In this paper we discuss approaches to evaluating and validating the ethical claims of a Conversational AI system. We outline considerations around both a top-down regulatory approach and bottom-up processes. We describe the ethical basis…
Social chatbots have gained immense popularity, and their appeal lies not just in their capacity to respond to the diverse requests from users, but also in the ability to develop an emotional connection with users. To further develop and…
A chatbot is perceived as more humanlike and likeable if it includes some jokes in its output. But most existing joke generators were not designed to be integrated into chatbots. This paper presents Witscript, a novel joke generation system…
Chat-oriented dialogue systems designed to provide tangible benefits, such as sharing the latest news or preventing frailty in senior citizens, often require Proactive acquisition of specific user Information via chats on user-faVOred…
Textual conversational agent or chatbots' development gather tremendous traction from both academia and industries in recent years. Nowadays, chatbots are widely used as an agent to communicate with a human in some services such as booking…