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Conversational systems or chatbots are an example of AI-Infused Applications (AIIA). Chatbots are especially important as they are often the first interaction of clients with a business and are the entry point of a business into the AI…

Robot-moderated group discussions have the potential to facilitate engaging and productive interactions among human participants. Previous work on topic management in conversational agents has predominantly focused on human engagement and…

Robotics · Computer Science 2025-04-04 Georgios Hadjiantonis , Sarah Gillet , Marynel Vázquez , Iolanda Leite , Fethiye Irmak Dogan

Chatbots are software typically embedded in Web and Mobile applications designed to assist the user in a plethora of activities, from chit-chatting to task completion. They enable diverse forms of interactions, like text and voice commands.…

Software Engineering · Computer Science 2025-03-10 Rocco Gianni Rapisarda , Davide Ginelli , Diego Clerissi , Leonardo Mariani

Dialogue systems have become recently essential in our life. Their use is getting more and more fluid and easy throughout the time. This boils down to the improvements made in NLP and AI fields. In this paper, we try to provide an overview…

Computation and Language · Computer Science 2019-03-22 Maali Mnasri

Apart from the coherence and fluency of responses, an empathetic chatbot emphasizes more on people's feelings. By considering altruistic behaviors between human interaction, empathetic chatbots enable people to get a better interactive and…

Computation and Language · Computer Science 2021-10-11 Jiun-Hao Jhan , Chao-Peng Liu , Shyh-Kang Jeng , Hung-Yi Lee

In this paper, we propose Tutoring bot, a generative chatbot trained on a large scale of tutor-student conversations for English-language learning. To mimic a human tutor's behavior in language education, the tutor bot leverages diverse…

Artificial Intelligence · Computer Science 2023-02-27 Hyungjoo Chae , Minjin Kim , Chaehyeong Kim , Wonseok Jeong , Hyejoong Kim , Junmyung Lee , Jinyoung Yeo

In the era of digital transformation, customer service is of paramount importance to the success of organizations, and to meet the growing demand for immediate responses and personalized assistance 24 hours a day, chatbots have become a…

Computation and Language · Computer Science 2023-10-18 Valderrama Jonatan , Aguilar-Alonso Igor

Most often, chat-bots are built to solve the purpose of a search engine or a human assistant: Their primary goal is to provide information to the user or help them complete a task. However, these chat-bots are incapable of responding to…

Artificial Intelligence · Computer Science 2018-11-26 Parag Agrawal , Anshuman Suri , Tulasi Menon

Traditional chatbots usually need a mass of human dialogue data, especially when using supervised machine learning method. Though they can easily deal with single-turn question answering, for multi-turn the performance is usually…

Computation and Language · Computer Science 2018-08-13 Pengfei Zhu , Zhuosheng Zhang , Jiangtong Li , Yafang Huang , Hai Zhao

Autonomous intelligent agents are playing increasingly important roles in our lives. They contain information about us and start to perform tasks on our behalves. Chatbots are an example of such agents that need to engage in a complex…

Artificial Intelligence · Computer Science 2019-09-19 Abeer Dyoub , Stefania Costantini , Francesca A. Lisi

One of the main weaknesses of current chatbots or dialogue systems is that they do not learn online during conversations after they are deployed. This is a major loss of opportunity. Clearly, each human user has a great deal of knowledge…

Artificial Intelligence · Computer Science 2020-11-20 Bing Liu , Chuhe Mei

Today is the era of intelligence in machines. With the advances in Artificial Intelligence, machines have started to impersonate different human traits, a chatbot is the next big thing in the domain of conversational services. A chatbot is…

Artificial Intelligence · Computer Science 2020-11-05 Khouloud Hwerbi

How can we enable users to heavily specify criteria for database queries in a user-friendly way? This paper describes a general framework of a conversational bot that extracts meaningful information from user's sentences, that asks…

Computation and Language · Computer Science 2018-08-30 Isak Czeresnia Etinger

We propose a personalized chatbot designed for elderly individuals. The chatbot initiates discussions based on family photos, encouraging users to interact naturally. During these interactions, it generates W questions (who, where, when,…

Human-Computer Interaction · Computer Science 2026-04-09 Raymond Chung , Keith Ng , CD Shum

Interactive chat systems that build on artificial intelligence frameworks are increasingly ubiquitous and embedded into search engines, Web browsers, and operating systems, or are available on websites and apps. Researcher efforts have…

Computers and Society · Computer Science 2026-05-26 Katherine M. FitzGerald , Michelle Riedlinger , Axel Bruns , Stephen Harrington , Timothy Graham , Daniel Angus

Chatbots, taking advantage of the success of the messaging apps and recent advances in Artificial Intelligence, have become very popular, from helping business to improve customer services to chatting to users for the sake of conversation…

Computation and Language · Computer Science 2018-02-21 Ana Paula Appel , Paulo Rodrigo Cavalin , Marisa Affonso Vasconcelos , Claudio Santos Pinhanez

Remembering important information from the past and continuing to talk about it in the present are crucial in long-term conversations. However, previous literature does not deal with cases where the memorized information is outdated, which…

Computation and Language · Computer Science 2022-10-18 Sanghwan Bae , Donghyun Kwak , Soyoung Kang , Min Young Lee , Sungdong Kim , Yuin Jeong , Hyeri Kim , Sang-Woo Lee , Woomyoung Park , Nako Sung

A chatbot is a software developed to help reply to text or voice conversations automatically and quickly in real time. In the agriculture sector, the existing smart agriculture systems just use data from sensing and internet of things (IoT)…

Computation and Language · Computer Science 2023-08-08 Paweena Suebsombut , Pradorn Sureephong , Aicha Sekhari , Suepphong Chernbumroong , Abdelaziz Bouras

Conversational agents, such as chatbots and virtual assistants, have become essential in software development, boosting productivity, collaboration, and automating various tasks. This paper examines the role of adaptive AI-powered…

Software Engineering · Computer Science 2025-07-16 Omar Elsisi , Glaucia Melo

This article considers the increasing use of algorithmic decision-support systems and synthetic media in the newsroom, and explores how generative models can help reporters and editors across a range of tasks from the conception of a news…

Computers and Society · Computer Science 2024-03-01 Sachita Nishal , Nicholas Diakopoulos