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Structured interviews are used in many settings, importantly in market research on topics such as brand perception, customer habits, or preferences, which are critical to product development, marketing, and e-commerce at large. Such…
The digital revolution has led to the digitization of human behavior, creating unprecedented opportunities to understand observable actions on an unmatched scale. Emerging phenomena such as crowdfunding and crowdsourcing have further…
After the Internet and the World Wide Web have become popular and widely-available, the electronically stored online interactions of individuals have fast emerged as a challenge for researchers and, perhaps even faster, as a source of…
Many social sciences such as psychology and economics try to learn the behaviour of complex agents such as humans, organisations and countries. The current statistical methods used for learning this behaviour try to infer generally valid…
Since internet technologies have advanced, one of the primary factors in company development is customer happiness. Online platforms have become prominent places for sharing reviews. Twitter is one of these platforms where customers…
Social media and social networks have already woven themselves into the very fabric of everyday life. This results in a dramatic increase of social data capturing various relations between the users and their associated artifacts, both in…
As information becomes increasingly sizable for organizations to maintain the challenge of organizing data still remains. More importantly, the on-going process of analysing incoming data occurs on a continual basis and organizations should…
Over the past decade network theory has turned out to be a powerful methodology to investigate complex systems of various sorts. Through data analysis, modeling, and simulation quite an unparalleled insight into their structure, function,…
Over the past 15 years, the volume, richness and quality of data collected from the combined social networking platforms has increased beyond all expectation, providing researchers from a variety of disciplines to use it in their research.…
The performance of a business is chiefly determined by the business model adopted and its environment of operation. This paper emphasizes on the integration of Web 2.0 services like social networking to your existing business, which helps…
Social media are digitalising massive amounts of users' cognitions in terms of timelines and emotional content. Such Big Data opens unprecedented opportunities for investigating cognitive phenomena like perception, personality and…
Topics play an important role in the global organisation of a conversation as what is currently discussed constrains the possible contributions of the participant. Understanding the way topics are organised in interaction would provide…
Online social media, such as Twitter and Instagram, democratized information broadcast, allowing anyone to share information about themselves and their surroundings at an unprecedented scale. The large volume of information thus posted on…
One of the most significant issues as attended a lot in recent years is that of recognizing the sentiments and emotions in social media texts. The analysis of sentiments and emotions is intended to recognize the conceptual information such…
Inspired by conversational reading comprehension (CRC), this paper studies a novel task of leveraging reviews as a source to build an agent that can answer multi-turn questions from potential consumers of online businesses. We first build a…
The broad adoption of the web as a communication medium has made it possible to study social behavior at a new scale. With social media networks such as Twitter, we can collect large data sets of online discourse. Social science researchers…
Research shows that community plays a central role in learning, and strong community engages students and aids in student persistence. Thus, understanding the function and structure of communities in learning environments is essential to…
In this paper, we apply social network analytic methods to unveil the structural dynamics of a popular open source goal oriented IRC community, Ubuntu. The primary objective is to track the development of this ever growing community over…
The Web today has millions of datasets, and the number of datasets continues to grow at a rapid pace. These datasets are not standalone entities; rather, they are intricately connected through complex relationships. Semantic relationships…
A detailed understanding of users contributes to the understanding of the Web's evolution, and to the development of Web applications. Although for new Web platforms such a study is especially important, it is often jeopardized by the lack…