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Mature social networking services are one of the greatest assets of today's organizations. This valuable asset, however, can also be a threat to an organization's confidentiality. Members of social networking websites expose not only their…
Organizational relationships are usually very complex in real life. It is difficult or impossible to directly measure such correlations among different organizations, because important information is usually not publicly available (e.g.,…
Data reflecting social and business relations has often form of network of connections between entities (called social network). In such network important and influential users can be identified as well as groups of strongly connected…
The World Wide Web is a popular and interactive medium to distribute information in this scenario. The web is huge, diverse, ever changing, widely disseminated global information service center. We are familiar with terms like e-commerce,…
This study examines what drives organizational adoption and use of social media through a model built around four key factors - strategy, capacity, governance, and environment. Using Twitter, Facebook, and other data on 100 large US…
The informal learning in the workplace is realized during daily collaborators' activities and represent more than 75 % of the learning occurring in a company. Enterprise social networks are currently massively used to promote this type of…
The study explores whether the use of Twitter in Massive Open Online Courses (MOOCs) promotes the interaction among learners. The social network analysis shows that instructors still play a very central role in the social media…
Due to rapid changes in business dynamics, there is a growing demand to encourage social conversations/exchanges and the ability to connect and communicate with peers, partners, customers and other stakeholders anytime, anywhere which…
Effective Communication for marketing is a vital field in business organizations, which is used to convey the details about their products and services to the market segments and subsequently to build long lasting customer relationships.…
With Social Media platforms establishing themselves as the de facto destinations for their customers views and opinions, brands around the World are investing heavily on invigorating their customer connects by utilizing such platforms to…
The rapid diffusion of "microblogging" services such as Twitter is ushering in a new era of possibilities for organizations to communicate with and engage their core stakeholders and the general public. To enhance understanding of the…
With the increase of digital data and social network platforms the impact of social media science in driving company decision related to product/service features and customer care operations is becoming more crucial. In particular, platform…
Understanding prospective clients becomes increasingly important as companies aim to enlarge their market bases. Traditional approaches typically treat each client in isolation, either studying its interactions or similarities with existing…
One of the ways for organizations to continuously get better at executing projects is to learn from their past experience. In large organizations, the different accounts and business units often work in silos and tapping the rich knowledge…
Knowledge management is an important aspect of an organization, especially in the ICT industry. Having more control of it is essentials for the organization to stay competitive in the business. One way to assess the organization's knowledge…
Any organization needs to improve their products, services, and processes. In this context, engaging with customers and understanding their journey is essential. Organizations have leveraged various techniques and technologies to support…
Twitter, a popular social network, presents great opportunities for on-line machine learning research. However, previous research has focused almost entirely on learning from passively collected data. We study the problem of learning to…
Goal-oriented conversational agents are becoming prevalent in our daily lives. For these systems to engage users and achieve their goals, they need to exhibit appropriate social behavior as well as provide informative replies that guide…
Complex applications such as big data analytics involve different forms of coupling relationships that reflect interactions between factors related to technical, business (domain-specific) and environmental (including socio-cultural and…
Businesses have sought out new solutions to provide support and improve customer satisfaction as more products and services have become interconnected digitally. There is an inherent need for businesses to provide or outsource fast,…