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There is a resurgent interest in developing intelligent open-domain dialog systems due to the availability of large amounts of conversational data and the recent progress on neural approaches to conversational AI. Unlike traditional…

Computation and Language · Computer Science 2020-03-02 Minlie Huang , Xiaoyan Zhu , Jianfeng Gao

Predicting user satisfaction in conversational systems has become critical, as spoken conversational assistants operate in increasingly complex domains. Online satisfaction prediction (i.e., predicting satisfaction of the user with the…

Human-Computer Interaction · Computer Science 2020-06-04 Jason Ingyu Choi , Ali Ahmadvand , Eugene Agichtein

Open Domain Question Answering requires systems to retrieve external knowledge and perform multi-hop reasoning by composing knowledge spread over multiple sentences. In the recently introduced open domain question answering challenge…

Computation and Language · Computer Science 2020-04-20 Pratyay Banerjee , Chitta Baral

Information seeking is an essential step for open-domain question answering to efficiently gather evidence from a large corpus. Recently, iterative approaches have been proven to be effective for complex questions, by recursively retrieving…

Computation and Language · Computer Science 2021-09-15 Yunchang Zhu , Liang Pang , Yanyan Lan , Huawei Shen , Xueqi Cheng

Conversational search is one of the ultimate goals of information retrieval. Recent research approaches conversational search by simplified settings of response ranking and conversational question answering, where an answer is either…

Information Retrieval · Computer Science 2020-05-26 Chen Qu , Liu Yang , Cen Chen , Minghui Qiu , W. Bruce Croft , Mohit Iyyer

Information retrieval systems have traditionally relied on exact term match methods such as BM25 for first-stage retrieval. However, recent advancements in neural network-based techniques have introduced a new method called dense retrieval.…

Information Retrieval · Computer Science 2025-03-25 Ahmed H. Salamah , Pierre McWhannel , Nicole Yan

The field of conversational information seeking, which is rapidly gaining interest in both academia and industry, is changing how we interact with search engines through natural language interactions. Existing datasets and methods are…

Information Retrieval · Computer Science 2024-05-13 Chris Samarinas , Hamed Zamani

The proliferation of automated conversational systems such as chatbots, spoken-dialogue systems, and smart speakers, has significantly impacted modern digital life. However, these systems are primarily designed to provide answers to…

Human-Computer Interaction · Computer Science 2023-04-05 Shih-Hong Huang , Chieh-Yang Huang , Ya-Fang Lin , Ting-Hao 'Kenneth' Huang

Open-domain human-computer conversation has attracted much attention in the field of NLP. Contrary to rule- or template-based domain-specific dialog systems, open-domain conversation usually requires data-driven approaches, which can be…

Computation and Language · Computer Science 2016-10-25 Yiping Song , Rui Yan , Xiang Li , Dongyan Zhao , Ming Zhang

Human mind is the palace of curious questions that seek answers. Computational resolution of this challenge is possible through Natural Language Processing techniques. Statistical techniques like machine learning and deep learning require a…

Computation and Language · Computer Science 2022-04-21 Pragya Katyayan , Nisheeth Joshi

Conversational search is based on a user-system cooperation with the objective to solve an information-seeking task. In this report, we discuss the implication of such cooperation with the learning perspective from both user and system…

Artificial Intelligence · Computer Science 2020-01-10 Sharon Oviatt , Laure Soulier

In open-domain question answering, a model receives a text question as input and searches for the correct answer using a large evidence corpus. The retrieval step is especially difficult as typical evidence corpora have \textit{millions} of…

Computation and Language · Computer Science 2021-09-24 Christopher Sciavolino

Generative AI models face the challenge of hallucinations that can undermine users' trust in such systems. We approach the problem of conversational information seeking as a two-step process, where relevant passages in a corpus are…

Information Retrieval · Computer Science 2024-01-23 Weronika Łajewska , Krisztian Balog

Recently machine learning is being applied to almost every data domain one of which is Question Answering Systems (QAS). A typical Question Answering System is fairly an information retrieval system, which matches documents or text and…

Information Retrieval · Computer Science 2019-10-08 Muhammad Zain Amin , Noman Nadeem

Open domain conversational agents can answer a broad range of targeted queries. However, the sequential nature of interaction with these systems makes knowledge exploration a lengthy task which burdens the user with asking a chain of well…

Computation and Language · Computer Science 2023-02-23 Christopher Richardson , Sudipta Kar , Anjishnu Kumar , Anand Ramachandran , Omar Zia Khan , Zeynab Raeesy , Abhinav Sethy

Recently, utilizing deep neural networks to build the opendomain dialogue models has become a hot topic. However, the responses generated by these models suffer from many problems such as responses not being contextualized and tend to…

Computation and Language · Computer Science 2023-09-07 Mengjuan Liu , Chenyang Liu , Yunfan Yang , Jiang Liu , Mohan Jing

Automatic evaluation of open-domain dialogs remains an unsolved problem. Moreover, existing methods do not correlate strongly with human annotations. This paper presents a new automated evaluation method using follow-ups: we measure the…

Computation and Language · Computer Science 2022-09-13 Maxime De Bruyn , Ehsan Lotfi , Jeska Buhmann , Walter Daelemans

Conversational passage retrieval relies on question rewriting to modify the original question so that it no longer depends on the conversation history. Several methods for question rewriting have recently been proposed, but they were…

Information Retrieval · Computer Science 2021-01-20 Svitlana Vakulenko , Nikos Voskarides , Zhucheng Tu , Shayne Longpre

With the improvements in speech recognition and voice generation technologies over the last years, a lot of companies have sought to develop conversation understanding systems that run on mobile phones or smart home devices through natural…

Computation and Language · Computer Science 2020-02-03 Mohammad Aliannejadi , Manajit Chakraborty , Esteban Andrés Ríssola , Fabio Crestani

In a conversational question answering scenario, a questioner seeks to extract information about a topic through a series of interdependent questions and answers. As the conversation progresses, they may switch to related topics, a…

Computation and Language · Computer Science 2022-02-22 Vaibhav Adlakha , Shehzaad Dhuliawala , Kaheer Suleman , Harm de Vries , Siva Reddy