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Users often fail to formulate their complex information needs in a single query. As a consequence, they may need to scan multiple result pages or reformulate their queries, which may be a frustrating experience. Alternatively, systems can…

Computation and Language · Computer Science 2019-07-16 Mohammad Aliannejadi , Hamed Zamani , Fabio Crestani , W. Bruce Croft

Conversational interfaces that allow for intuitive and comprehensive access to digitally stored information remain an ambitious goal. In this thesis, we lay foundations for designing conversational search systems by analyzing the…

Information Retrieval · Computer Science 2019-12-17 Svitlana Vakulenko

Open-domain conversational search assistants aim at answering user questions about open topics in a conversational manner. In this paper we show how the Transformer architecture achieves state-of-the-art results in key IR tasks, leveraging…

Information Retrieval · Computer Science 2021-01-21 Rafael Ferreira , Mariana Leite , David Semedo , Joao Magalhaes

In a conversational context, a user expresses her multi-faceted information need as a sequence of natural-language questions, i.e., utterances. Starting from a given topic, the conversation evolves through user utterances and system…

Information Retrieval · Computer Science 2020-04-30 I. Mele , C. I. Muntean , F. M. Nardini , R. Perego , N. Tonellotto , O. Frieder

Enabling open-domain dialogue systems to ask clarifying questions when appropriate is an important direction for improving the quality of the system response. Namely, for cases when a user request is not specific enough for a conversation…

Computation and Language · Computer Science 2021-09-14 Mohammad Aliannejadi , Julia Kiseleva , Aleksandr Chuklin , Jeffrey Dalton , Mikhail Burtsev

How can we better understand the mechanisms behind multi-turn information seeking dialogues? How can we use these insights to design a dialogue system that does not require explicit query formulation upfront as in question answering? To…

Information Retrieval · Computer Science 2020-12-08 Svitlana Vakulenko , Vadim Savenkov , Maarten de Rijke

Conversational search has evolved as a new information retrieval paradigm, marking a shift from traditional search systems towards interactive dialogues with intelligent search agents. This change especially affects exploratory…

Computation and Language · Computer Science 2023-02-28 Phillip Schneider , Anum Afzal , Juraj Vladika , Daniel Braun , Florian Matthes

Open-domain dialog involves generating search queries that help obtain relevant knowledge for holding informative conversations. However, it can be challenging to determine what information to retrieve when the user is passive and does not…

Computation and Language · Computer Science 2023-10-24 Revanth Gangi Reddy , Hao Bai , Wentao Yao , Sharath Chandra Etagi Suresh , Heng Ji , ChengXiang Zhai

Information needs around a topic cannot be satisfied in a single turn; users typically ask follow-up questions referring to the same theme and a system must be capable of understanding the conversational context of a request to retrieve…

Information Retrieval · Computer Science 2020-02-12 Magdalena Kaiser , Rishiraj Saha Roy , Gerhard Weikum

The Conversational Assistance Track (CAsT) is a new track for TREC 2019 to facilitate Conversational Information Seeking (CIS) research and to create a large-scale reusable test collection for conversational search systems. The document…

Information Retrieval · Computer Science 2020-03-31 Jeffrey Dalton , Chenyan Xiong , Jamie Callan

Open-domain question answering aims at solving the task of locating the answers to user-generated questions in massive collections of documents. There are two families of solutions available: retriever-readers, and knowledge-graph-based…

Computation and Language · Computer Science 2020-10-26 Jinfeng Xiao , Lidan Wang , Franck Dernoncourt , Trung Bui , Tong Sun , Jiawei Han

Open-domain conversational question answering can be viewed as two tasks: passage retrieval and conversational question answering, where the former relies on selecting candidate passages from a large corpus and the latter requires better…

Computation and Language · Computer Science 2022-11-18 Hung-Chieh Fang , Kuo-Han Hung , Chao-Wei Huang , Yun-Nung Chen

Conversation is the natural mode for information exchange in daily life, a spoken conversational interaction for search input and output is a logical format for information seeking. However, the conceptualisation of user-system interactions…

Information Retrieval · Computer Science 2019-10-31 Johanne R. Trippas , Damiano Spina , Paul Thomas , Mark Sanderson , Hideo Joho , Lawrence Cavedon

Pre-trained language models have been widely exploited to learn dense representations of documents and queries for information retrieval. While previous efforts have primarily focused on improving effectiveness and user satisfaction,…

Information Retrieval · Computer Science 2025-05-01 Cristina Ioana Muntean , Franco Maria Nardini , Raffaele Perego , Guido Rocchietti , Cosimo Rulli

Conversational interfaces provide a flexible and easy way for users to seek information that may otherwise be difficult or inconvenient to obtain. However, existing interfaces generally fall into one of two categories: FAQs, where users…

Computation and Language · Computer Science 2024-03-27 Dirk Väth , Lindsey Vanderlyn , Ngoc Thang Vu

Open-domain conversational search (ODCS) aims to provide valuable, up-to-date information, while maintaining natural conversations to help users refine and ultimately answer information needs. However, creating an effective and robust ODCS…

Computation and Language · Computer Science 2023-04-06 Zihao Wang , Ali Ahmadvand , Jason Choi , Payam Karisani , Eugene Agichtein

Conversational search systems enable information retrieval via natural language interactions, with the goal of maximizing users' information gain over multiple dialogue turns. The increasing prevalence of conversational interfaces adopting…

Computation and Language · Computer Science 2024-07-02 Phillip Schneider , Wessel Poelman , Michael Rovatsos , Florian Matthes

Many real-world open-domain conversation applications have specific goals to achieve during open-ended chats, such as recommendation, psychotherapy, education, etc. We study the problem of imposing conversational goals on open-domain chat…

Computation and Language · Computer Science 2019-05-30 Jianheng Tang , Tiancheng Zhao , Chenyan Xiong , Xiaodan Liang , Eric P. Xing , Zhiting Hu

The increasing reliance on digital information necessitates advancements in conversational search systems, particularly in terms of information transparency. While prior research in conversational information-seeking has concentrated on…

Information Retrieval · Computer Science 2024-05-07 Weronika Łajewska , Damiano Spina , Johanne Trippas , Krisztian Balog

To hold a true conversation, an intelligent agent should be able to occasionally take initiative and recommend the next natural conversation topic. This is a challenging task. A topic suggested by the agent should be relevant to the person,…

Computation and Language · Computer Science 2020-05-29 Ali Ahmadvand , Harshita Sahijwani , Eugene Agichtein
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