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Automatically evaluating the quality of dialogue responses for unstructured domains is a challenging problem. Unfortunately, existing automatic evaluation metrics are biased and correlate very poorly with human judgements of response…

Computation and Language · Computer Science 2018-01-18 Ryan Lowe , Michael Noseworthy , Iulian V. Serban , Nicolas Angelard-Gontier , Yoshua Bengio , Joelle Pineau

The explosion of high-performing conversational language models (LMs) has spurred a shift from classic natural language processing (NLP) benchmarks to expensive, time-consuming and noisy human evaluations - yet the relationship between…

Large language models (LLMs) are reshaping the recommender system paradigm by enabling users to express preferences and receive recommendations through conversations. Yet, aligning LLMs to the recommendation task remains challenging:…

Information Retrieval · Computer Science 2026-02-17 Yaochen Zhu , Harald Steck , Dawen Liang , Yinhan He , Vito Ostuni , Jundong Li , Nathan Kallus

There has been considerable progress made towards conversational models that generate coherent and fluent responses; however, this often involves training large language models on large dialogue datasets, such as Reddit. These large…

Computation and Language · Computer Science 2020-10-12 Andrea Madotto , Etsuko Ishii , Zhaojiang Lin , Sumanth Dathathri , Pascale Fung

Reinforcement learning from human feedback usually models preferences using a reward function that does not distinguish between people. We argue that this is unlikely to be a good design choice in contexts with high potential for…

We generated 25000 conversations labeled with Big Five Personality traits using prompt programming at GPT-3. Then we train Big Five classification models with these data and evaluate them with 2500 data from generated dialogues and real…

Human-Computer Interaction · Computer Science 2023-03-23 Eason Chen

Conversational recommender system is an emerging area that has garnered an increasing interest in the community, especially with the advancements in large language models (LLMs) that enable diverse reasoning over conversational input.…

Computation and Language · Computer Science 2024-06-11 Minjin Kim , Minju Kim , Hana Kim , Beong-woo Kwak , Soyeon Chun , Hyunseo Kim , SeongKu Kang , Youngjae Yu , Jinyoung Yeo , Dongha Lee

As language models become more powerful, training and evaluation are increasingly bottlenecked by the data and metrics used for a particular task. For example, summarization models are often trained to predict human reference summaries and…

Computation and Language · Computer Science 2022-02-17 Nisan Stiennon , Long Ouyang , Jeff Wu , Daniel M. Ziegler , Ryan Lowe , Chelsea Voss , Alec Radford , Dario Amodei , Paul Christiano

Turn-taking is a fundamental aspect of conversation, but current Human-Robot Interaction (HRI) systems often rely on simplistic, silence-based models, leading to unnatural pauses and interruptions. This paper investigates, for the first…

Computation and Language · Computer Science 2025-01-16 Gabriel Skantze , Bahar Irfan

Dialogue systems are usually categorized into two types, open-domain and task-oriented. The first one focuses on chatting with users and making them engage in the conversations, where selecting a proper topic to fit the dialogue context is…

Computation and Language · Computer Science 2022-04-25 Ssu Chiu , Maolin Li , Yen-Ting Lin , Yun-Nung Chen

Achieving seamless, human-like interaction remains a key challenge for full-duplex spoken dialogue models (SDMs). Reinforcement learning (RL) has substantially enhanced text- and vision-language models, while well-designed reward signals…

Artificial Intelligence · Computer Science 2026-04-17 Yifu Chen , Shengpeng Ji , Zhengqing Liu , Qian Chen , Wen Wang , Ziqing Wang , Yangzhuo Li , Tianle Liang , Zhou Zhao

Statistical spoken dialogue systems usually rely on a single- or multi-domain dialogue model that is restricted in its capabilities of modelling complex dialogue structures, e.g., relations. In this work, we propose a novel dialogue model…

Computation and Language · Computer Science 2019-01-09 Stefan Ultes , Paweł\ Budzianowski , Iñigo Casanueva , Lina Rojas-Barahona , Bo-Hsiang Tseng , Yen-Chen Wu , Steve Young , Milica Gašić

Spoken dialogue systems promise efficient and natural access to a large variety of information sources and services from any phone. However, current spoken dialogue systems are deficient in their strategies for preventing, identifying and…

Artificial Intelligence · Computer Science 2011-06-10 A. Gorin , I. Langkilde-Geary , M. A. Walker , J. Wright , H. Wright Hastie

Automatic evaluation is an integral aspect of dialogue system research. The traditional reference-based NLG metrics are generally found to be unsuitable for dialogue assessment. Consequently, recent studies have suggested various unique,…

Computation and Language · Computer Science 2024-01-23 Chen Zhang , Luis Fernando D'Haro , Yiming Chen , Malu Zhang , Haizhou Li

In retrieval-based dialogue systems, a response selection model acts as a ranker to select the most appropriate response among several candidates. However, such selection models tend to rely on context-response content similarity, which…

Computation and Language · Computer Science 2022-11-01 Nyoungwoo Lee , ChaeHun Park , Ho-Jin Choi , Jaegul Choo

We participate in the DSTC9 Interactive Dialogue Evaluation Track (Gunasekara et al. 2020) sub-task 1 (Knowledge Grounded Dialogue) and sub-task 2 (Interactive Dialogue). In sub-task 1, we employ a pre-trained language model to generate…

Computation and Language · Computer Science 2021-06-07 Zekang Li , Zongjia Li , Jinchao Zhang , Yang Feng , Jie Zhou

Growing literature explores toxicity and polarization in discourse, with comparatively less work on characterizing what makes dialogue prosocial and constructive. We explore conversational discourse and investigate a method for…

Computation and Language · Computer Science 2025-11-04 Margaret Hughes , Brandon Roy , Elinor Poole-Dayan , Deb Roy , Jad Kabbara

Despite advances in open-domain dialogue systems, automatic evaluation of such systems is still a challenging problem. Traditional reference-based metrics such as BLEU are ineffective because there could be many valid responses for a given…

Computation and Language · Computer Science 2019-04-25 Sarik Ghazarian , Johnny Tian-Zheng Wei , Aram Galstyan , Nanyun Peng

Existing automatic evaluation metrics for open-domain dialogue response generation systems correlate poorly with human evaluation. We focus on evaluating response generation systems via response selection. To evaluate systems properly via…

Computation and Language · Computer Science 2020-04-30 Shiki Sato , Reina Akama , Hiroki Ouchi , Jun Suzuki , Kentaro Inui

The future of conversational agents will provide users with personalized information responses. However, a significant challenge in developing models is the lack of large-scale dialogue datasets that span multiple sessions and reflect…

Information Retrieval · Computer Science 2024-05-07 Hideaki Joko , Shubham Chatterjee , Andrew Ramsay , Arjen P. de Vries , Jeff Dalton , Faegheh Hasibi
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