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In the era of conversational AI, generating accurate and contextually appropriate service responses remains a critical challenge. A central question remains: Is explicit intent recognition a prerequisite for generating high-quality service…

Computation and Language · Computer Science 2025-09-08 Inbal Bolshinsky , Shani Kupiec , Almog Sasson , Yehudit Aperstein , Alexander Apartsin

The recent advances in instance-level detection tasks lay strong foundation for genuine comprehension of the visual scenes. However, the ability to fully comprehend a social scene is still in its preliminary stage. In this work, we focus on…

Computer Vision and Pattern Recognition · Computer Science 2019-09-24 Bingjie Xu , Junnan Li , Yongkang Wong , Mohan S. Kankanhalli , Qi Zhao

Intent detection and slot filling are critical tasks in spoken and natural language understanding for task-oriented dialog systems. In this work we describe our participation in the slot and intent detection for low-resource language…

Computation and Language · Computer Science 2023-04-27 Sang Yun Kwon , Gagan Bhatia , El Moatez Billah Nagoudi , Alcides Alcoba Inciarte , Muhammad Abdul-Mageed

Understanding the intent behind chat between customers and customer service agents has become a crucial problem nowadays due to an exponential increase in the use of the Internet by people from different cultures and educational…

Artificial Intelligence · Computer Science 2021-09-07 Bencheng Wei

Detecting the user's intent and finding the corresponding slots among the utterance's words are important tasks in natural language understanding. Their interconnected nature makes their joint modeling a standard part of training such…

Computation and Language · Computer Science 2021-10-06 Momchil Hardalov , Ivan Koychev , Preslav Nakov

Intent recognition aims to identify users' underlying intentions, traditionally focusing on text in natural language processing. With growing demands for natural human-computer interaction, the field has evolved through deep learning and…

Computation and Language · Computer Science 2025-08-01 Jingwei Zhao , Yuhua Wen , Qifei Li , Minchi Hu , Yingying Zhou , Jingyao Xue , Junyang Wu , Yingming Gao , Zhengqi Wen , Jianhua Tao , Ya Li

Conversational systems have a Natural Language Understanding (NLU) module. In this module, there is a task known as an intent classification that aims at identifying what a user is attempting to achieve from an utterance. Previous works use…

Computation and Language · Computer Science 2024-11-12 Jeanfranco D. Farfan-Escobedo , Julio C. Dos Reis

This review explores recent advances in commonsense reasoning and intent detection, two key challenges in natural language understanding. We analyze 28 papers from ACL, EMNLP, and CHI (2020-2025), organizing them by methodology and…

Computation and Language · Computer Science 2025-06-18 Md Nazmus Sakib

Dialogue intent classification aims to identify the underlying purpose or intent of a user's input in a conversation. Current intent classification systems encounter considerable challenges, primarily due to the vast number of possible…

Computation and Language · Computer Science 2024-12-23 Gyutae Park , Ingeol Baek , ByeongJeong Kim , Joongbo Shin , Hwanhee Lee

Open-domain conversational agents or chatbots are becoming increasingly popular in the natural language processing community. One of the challenges is enabling them to converse in an empathetic manner. Current neural response generation…

Computation and Language · Computer Science 2020-12-09 Anuradha Welivita , Pearl Pu

Semantic communication focuses on transmitting task-relevant semantic information, aiming for intent-oriented communication. While existing systems improve efficiency by extracting key semantics, they still fail to deeply understand and…

Information Theory · Computer Science 2025-08-14 Peigen Ye , Jingpu Duan , Hongyang Du , Yulan Guo

Recently, large pretrained language models have demonstrated strong language understanding capabilities. This is particularly reflected in their zero-shot and in-context learning abilities on downstream tasks through prompting. To assess…

Computation and Language · Computer Science 2023-08-21 Mutian He , Philip N. Garner

The recent advances in transfer learning techniques and pre-training of large contextualized encoders foster innovation in real-life applications, including dialog assistants. Practical needs of intent recognition require effective data…

Computation and Language · Computer Science 2022-06-23 Dmitry Lamanov , Pavel Burnyshev , Ekaterina Artemova , Valentin Malykh , Andrey Bout , Irina Piontkovskaya

To effectively express and satisfy network application requirements, intent-based network management has emerged as a promising solution. In intent-based methods, users and applications express their intent in a high-level abstract language…

Networking and Internet Architecture · Computer Science 2024-02-08 Salwa Mostafa , Mohammed S. Elbamby , Mohamed K. Abdel-Aziz , Mehdi Bennis

Spoken Language Understanding (SLU) systems consist of several machine learning components operating together (e.g. intent classification, named entity recognition and resolution). Deep learning models have obtained state of the art results…

Computation and Language · Computer Science 2020-02-17 Akshit Tyagi , Varun Sharma , Rahul Gupta , Lynn Samson , Nan Zhuang , Zihang Wang , Bill Campbell

The dialogue systems in customer services have been developed with neural models to provide users with precise answers and round-the-clock support in task-oriented conversations by detecting customer intents based on their utterances.…

Computation and Language · Computer Science 2023-10-17 Yu-Chien Tang , Wei-Yao Wang , An-Zi Yen , Wen-Chih Peng

With the growing importance of customer service in contemporary business, recognizing the intents behind service dialogues has become essential for the strategic success of enterprises. However, the nature of dialogue data varies…

Computation and Language · Computer Science 2024-10-10 Mengze Hong , Di Jiang , Yuanfeng Song , Chen Jason Zhang

In light of growing attention of intelligent vehicle systems, we propose developing a driver model that uses a hybrid system formulation to capture the intent of the driver. This model hopes to capture human driving behavior in a way that…

Systems and Control · Computer Science 2015-05-25 Katherine Driggs-Campbell , Ruzena Bajcsy

With the maturity and popularity of dialogue systems, detecting user's unknown intent in dialogue systems has become an important task. It is also one of the most challenging tasks since we can hardly get examples, prior knowledge or the…

Computation and Language · Computer Science 2020-03-26 Ting-En Lin , Hua Xu

Fine-tuning facilitates the adaptation of text-to-image generative models to novel concepts (e.g., styles and portraits), empowering users to forge creatively customized content. Recent efforts on fine-tuning focus on reducing training data…

Human-Computer Interaction · Computer Science 2024-01-30 Xingchen Zeng , Ziyao Gao , Yilin Ye , Wei Zeng