English
Related papers

Related papers: A Theoretical Approach for a Novel Model to Realiz…

200 papers

Empathy is a powerful yet often overlooked element in software engineering (SE), supporting better teamwork, smoother communication, and effective decision-making.This paper introduces 17 actionable empathy guidelines designed to support…

Software Engineering · Computer Science 2026-01-19 Hashini Gunatilake , John Grundy , Rashina Hoda , Ingo Mueller

Empathetic response generation is designed to comprehend the emotions of others and select the most appropriate strategies to assist them in resolving emotional challenges. Empathy can be categorized into cognitive empathy and affective…

Computation and Language · Computer Science 2024-08-01 Yuxuan Hu , Minghuan Tan , Chenwei Zhang , Zixuan Li , Xiaodan Liang , Min Yang , Chengming Li , Xiping Hu

Previous research on empathetic dialogue systems has mostly focused on generating responses given certain emotions. However, being empathetic not only requires the ability of generating emotional responses, but more importantly, requires…

Computation and Language · Computer Science 2019-08-22 Zhaojiang Lin , Andrea Madotto , Jamin Shin , Peng Xu , Pascale Fung

Empathetic conversational models have been shown to improve user satisfaction and task outcomes in numerous domains. In Psychology, persona has been shown to be highly correlated to personality, which in turn influences empathy. In…

Computation and Language · Computer Science 2020-11-20 Peixiang Zhong , Chen Zhang , Hao Wang , Yong Liu , Chunyan Miao

Empathy is a cognitive and emotional reaction to an observed situation of others. Empathy has recently attracted interest because it has numerous applications in psychology and AI, but it is unclear how different forms of empathy (e.g.,…

Computation and Language · Computer Science 2022-05-26 Damilola Omitaomu , Shabnam Tafreshi , Tingting Liu , Sven Buechel , Chris Callison-Burch , Johannes Eichstaedt , Lyle Ungar , João Sedoc

AI Alignment research seeks to align human and AI goals to ensure independent actions by a machine are always ethical. This paper argues empathy is necessary for this task, despite being often neglected in favor of more deductive…

Neural and Evolutionary Computing · Computer Science 2023-12-14 Devin Gonier , Adrian Adduci , Cassidy LoCascio

This paper describes an experimental evaluation aimed at detecting the users' perception of the robot's empathic abilities during a conversation. The results have been then analyzed to search for a possible relationship between the…

Robotics · Computer Science 2024-05-03 Alberto Lillo , Alessandro Saracco , Elena Siletto , Claudio Mattutino , Cristina Gena

Identifying and resolving conflicts of interests is a key challenge when designing autonomous agents. For example, such conflicts often occur when complex information systems interact persuasively with humans and are in the future likely to…

Multiagent Systems · Computer Science 2019-02-22 Timotheus Kampik , Juan Carlos Nieves , Helena Lindgren

Existing emotion-aware conversational models usually focus on controlling the response contents to align with a specific emotion class, whereas empathy is the ability to understand and concern the feelings and experience of others. Hence,…

Computation and Language · Computer Science 2021-05-26 Yanran Li , Ke Li , Hongke Ning , xiaoqiang Xia , Yalong Guo , Chen Wei , Jianwei Cui , Bin Wang

There is a clear desire to model and comprehend human behavior. Trends in research covering this topic show a clear assumption that many view human reasoning as the presupposed standard in artificial reasoning. As such, topics such as game…

Artificial Intelligence · Computer Science 2022-05-16 Andrew Fuchs , Andrea Passarella , Marco Conti

The double empathy problem recasts the difficulty of forming empathy bonds in social interactions between autistic and neurotypical individuals as a bidirectional problem, rather than due to a deficit exclusive to the person on the…

Physics and Society · Physics 2026-02-04 Enrique Calderoli , Maria Cristina Varriale , Flávio Kapczinski

\textbf{Context:} Empathy is increasingly recognized as a critical human capability for software engineers, supporting collaboration, ethical awareness, and user-centered design. While many disciplines have long explored empathy as part of…

Software Engineering · Computer Science 2026-03-10 Matheus de Morais Leca , Kim Johnston , Ronnie de Souza Santos

Experiential AI is proposed as a new research agenda in which artists and scientists come together to dispel the mystery of algorithms and make their mechanisms vividly apparent. It addresses the challenge of finding novel ways of opening…

Computers and Society · Computer Science 2019-08-08 Drew Hemment , Ruth Aylett , Vaishak Belle , Dave Murray-Rust , Ewa Luger , Jane Hillston , Michael Rovatsos , Frank Broz

Micro-expressions are brief and subtle facial movements that convey nuanced affective information but often remain imperceptible during natural social interaction. Although prior research has primarily focused on computational recognition…

Human-Computer Interaction · Computer Science 2026-04-29 Feiyang Yin , Isidro Butaslac , Patrick Gebhard , Monica Perusquia-Hernandez , Zhaofeng Niu , Taishi Sawabe , Hirokazu Kato

Modeling emotional-cognition is in a nascent stage and therefore wide-open for new ideas and discussions. In this paper the author looks at the modeling problem by bringing in ideas from axiomatic mathematics, information theory, computer…

Artificial Intelligence · Computer Science 2013-04-23 Rajendra K. Bera

As AI closely interacts with human society, it is crucial to ensure that its behavior is safe, altruistic, and aligned with human ethical and moral values. However, existing research on embedding ethical considerations into AI remains…

Artificial Intelligence · Computer Science 2025-11-07 Feifei Zhao , Hui Feng , Haibo Tong , Zhengqiang Han , Erliang Lin , Enmeng Lu , Yinqian Sun , Yi Zeng

Why do we give the explanations we do? Recent work has suggested that we should think of explanation as a kind of cooperative social interaction, between a why-question-asker and an explainer. Here, we apply this perspective to consider the…

Human-Computer Interaction · Computer Science 2025-07-30 Katherine M. Collins , Kartik Chandra , Adrian Weller , Jonathan Ragan-Kelley , Joshua B. Tenenbaum

The paper asserts that emulating empathy in human-robot interaction is a key component to achieve satisfying social, trustworthy, and ethical robot interaction with older people. Following comments from older adult study participants, the…

Human-Computer Interaction · Computer Science 2025-10-03 Isabel Pedersen , Andrea Slane

A good empathetic dialogue system should first track and understand a user's emotion and then reply with an appropriate emotion. However, current approaches to this task either focus on improving the understanding of users' emotion or on…

Computation and Language · Computer Science 2022-08-04 Yuhan Liu , Jun Gao , Jiachen Du , Lanjun Zhou , Ruifeng Xu

We know anything because we learn about it, there is anything we ever share about it, but now a lot of media that can represent how it happened as infrastructure of the knowledge sharing. This paper aims to introduce a model for…

Social and Information Networks · Computer Science 2013-01-08 Sufianto Mahfudz , Mahyuddin K. M. Nasution , Sawaluddin Nasution