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Empathy is a powerful yet often overlooked element in software engineering (SE), supporting better teamwork, smoother communication, and effective decision-making.This paper introduces 17 actionable empathy guidelines designed to support…
Empathetic response generation is designed to comprehend the emotions of others and select the most appropriate strategies to assist them in resolving emotional challenges. Empathy can be categorized into cognitive empathy and affective…
Previous research on empathetic dialogue systems has mostly focused on generating responses given certain emotions. However, being empathetic not only requires the ability of generating emotional responses, but more importantly, requires…
Empathetic conversational models have been shown to improve user satisfaction and task outcomes in numerous domains. In Psychology, persona has been shown to be highly correlated to personality, which in turn influences empathy. In…
Empathy is a cognitive and emotional reaction to an observed situation of others. Empathy has recently attracted interest because it has numerous applications in psychology and AI, but it is unclear how different forms of empathy (e.g.,…
AI Alignment research seeks to align human and AI goals to ensure independent actions by a machine are always ethical. This paper argues empathy is necessary for this task, despite being often neglected in favor of more deductive…
This paper describes an experimental evaluation aimed at detecting the users' perception of the robot's empathic abilities during a conversation. The results have been then analyzed to search for a possible relationship between the…
Identifying and resolving conflicts of interests is a key challenge when designing autonomous agents. For example, such conflicts often occur when complex information systems interact persuasively with humans and are in the future likely to…
Existing emotion-aware conversational models usually focus on controlling the response contents to align with a specific emotion class, whereas empathy is the ability to understand and concern the feelings and experience of others. Hence,…
There is a clear desire to model and comprehend human behavior. Trends in research covering this topic show a clear assumption that many view human reasoning as the presupposed standard in artificial reasoning. As such, topics such as game…
The double empathy problem recasts the difficulty of forming empathy bonds in social interactions between autistic and neurotypical individuals as a bidirectional problem, rather than due to a deficit exclusive to the person on the…
\textbf{Context:} Empathy is increasingly recognized as a critical human capability for software engineers, supporting collaboration, ethical awareness, and user-centered design. While many disciplines have long explored empathy as part of…
Experiential AI is proposed as a new research agenda in which artists and scientists come together to dispel the mystery of algorithms and make their mechanisms vividly apparent. It addresses the challenge of finding novel ways of opening…
Micro-expressions are brief and subtle facial movements that convey nuanced affective information but often remain imperceptible during natural social interaction. Although prior research has primarily focused on computational recognition…
Modeling emotional-cognition is in a nascent stage and therefore wide-open for new ideas and discussions. In this paper the author looks at the modeling problem by bringing in ideas from axiomatic mathematics, information theory, computer…
As AI closely interacts with human society, it is crucial to ensure that its behavior is safe, altruistic, and aligned with human ethical and moral values. However, existing research on embedding ethical considerations into AI remains…
Why do we give the explanations we do? Recent work has suggested that we should think of explanation as a kind of cooperative social interaction, between a why-question-asker and an explainer. Here, we apply this perspective to consider the…
The paper asserts that emulating empathy in human-robot interaction is a key component to achieve satisfying social, trustworthy, and ethical robot interaction with older people. Following comments from older adult study participants, the…
A good empathetic dialogue system should first track and understand a user's emotion and then reply with an appropriate emotion. However, current approaches to this task either focus on improving the understanding of users' emotion or on…
We know anything because we learn about it, there is anything we ever share about it, but now a lot of media that can represent how it happened as infrastructure of the knowledge sharing. This paper aims to introduce a model for…