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Text-aware recommender systems incorporate rich textual features, such as titles and descriptions, to generate item recommendations for users. The use of textual features helps mitigate cold-start problems, and thus, such recommender…
Crowdsourced speedtest measurements are an important tool for studying internet performance from the end user perspective. Nevertheless, despite the accuracy of individual measurements, simplistic aggregation of these data points is…
Root Cause Analysis (RCA) is a crucial aspect of incident management in large-scale cloud services. While the term root cause analysis or RCA has been widely used, different studies formulate the task differently. This is because the term…
With the rapid development of modern technology, the Web has become an important platform for users to make friends and acquire information. However, since information on the Web is over-abundant, information filtering becomes a key task…
A massive amount of reviews are generated daily from various platforms. It is impossible for people to read through tons of reviews and to obtain useful information. Automatic summarizing customer reviews thus is important for identifying…
In this paper, our aim is to propose a model that helps in the efficient use of an information system by users, within the organization represented by the IS, in order to resolve their decisional problems. In other words we want to aid the…
The online environment has provided a great opportunity for insurance policyholders to share their complaints with respect to different services. These complaints can reveal valuable information for insurance companies who seek to improve…
The complex nature of intelligent systems motivates work on supporting users during interaction, for example through explanations. However, as of yet, there is little empirical evidence in regard to specific problems users face when…
The majority of online reviews consist of plain-text feedback together with a single numeric score. However, there are multiple dimensions to products and opinions, and understanding the `aspects' that contribute to users' ratings may help…
Development of the majority of the leading web services and software products today is generally guided by data-driven decisions based on evaluation that ensures a steady stream of updates, both in terms of quality and quantity. Large…
Web application testing is an essential practice to ensure the reliability, security, and performance of web systems in an increasingly digital world. This paper presents a systematic literature survey focusing on web testing methodologies,…
Recommendation systems harness user-item interactions like clicks and reviews to learn their representations. Previous studies improve recommendation accuracy and interpretability by modeling user preferences across various aspects and…
The textile and apparel industries have grown tremendously over the last few years. Customers no longer have to visit many stores, stand in long queues, or try on garments in dressing rooms as millions of products are now available in…
Our day-to-day life has always been influenced by what people think. Ideas and opinions of others have always affected our own opinions. The explosion of Web 2.0 has led to increased activity in Podcasting, Blogging, Tagging, Contributing…
Online reviews are feedback voluntarily posted by consumers about their consumption experiences. This feedback indicates customer attitudes such as affection, awareness and faith towards a brand or a firm and demonstrates inherent…
Despite a large amount of effort devoted in the past years trying to limit unsolicited mail, spam is still a major global concern. Content-analysis techniques and blacklists, the most popular methods used to identify and block spam, are…
The amount of textual data generation has increased enormously due to the effortless access of the Internet and the evolution of various web 2.0 applications. These textual data productions resulted because of the people express their…
Characterizing the reputation of an evaluator is particularly significant for consumer to obtain useful information from online rating systems. Furthermore, to overcome the difficulties with spam attacks on the rating system and to get the…
Internet advertising is a fast growing business which has proved to be significantly important in digital economics. It is vitally important for both web search engines and online content providers and publishers because web advertising…
In the past few decades, there has been an explosion in the amount of available data produced from various sources with different topics. The availability of this enormous data necessitates us to adopt effective computational tools to…